The carers treat my uncle with respect and dignityRosemarie S(Niece of Client/Service User)
am satisfied with the care and attentionMavis N(Client / Service User)
The carers treat my uncle with respect and dignityRosemarie S(Niece of Client/Service User)
am satisfied with the care and attentionMavis N(Client / Service User)
Living with Coronavirus (COVID-19)
ALWDO Assist will ensure that it stays up to date in accordance with government and HSE guidance and has the flexibility to respond when required. They will ensure safe and effective COVID-19 testing procedures are in place for their team, to help manage the threat of COVID-19.
They continue to undertake risk assessments to ensure the safety of people who receive their care. The use of PPE remains...
Living with Coronavirus (COVID-19)
ALWDO Assist will ensure that it stays up to date in accordance with government and HSE guidance and has the flexibility to respond when required. They will ensure safe and effective COVID-19 testing procedures are in place for their team, to help manage the threat of COVID-19.
They continue to undertake risk assessments to ensure the safety of people who receive their care. The use of PPE remains broadly unchanged, as all employees continue to wear PPE and frontline workers undertake daily Covid tests.
ALWDO Assist operates across the Southeast of England, and the focus is primarily to provide a high standard of care and support to people in their own homes and to be an employer of choice by valuing their employees. The Care Agency aim to do this by being people and outcome focused, continually improving staff training, enhanced refresher training, and staff development plans. ALWDO Assist have robust monitoring, formal quarterly reviews, spot checks, and encourage feedback from customers to ensure continuous improvement.
Person-centred care is offered to customers according to needs, preferences, and choice. All team members are fully trained, checked, referenced, and undergo enhanced DBS check before they join ALWDO Assist.
ALWDO Assist uses CareFree Home Care Management Software to support in delivering outstanding care. The care workers have access to the Carer Portal which enables them to access critical information, as well as rotas, call notes etc. The web-based product allows the management of medications through its application.
The ALWDO Assist team are warm and welcoming, polite, respectful, caring, and responsive. They are also flexible, reliable, efficient, and punctual. They encourage, enable, and empower customers to make decisions in relation to their own lives, providing information, assistance and support where needed.
Care Provided by Alwdo Assist Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£23.80 - £28.99
Weekly Live-in Care
£1,250 - £1,700
Contact Alwdo Assist Ltd to get a personalised quote:
Live in fees to be discussed during consultation based on client's needs.
Please get in touch.
The price(s) shown are provided by the agency. Contact Alwdo Assist Ltd for full pricing details and T&Cs.
Review from Zoe T (Daughter of Client) published on 12 March 2026 Date of experience: January 2026•Submitted via Website•
Overall Experience
The team at Alwdo Assist really operate a first class service that care about their clients. From my first contact with the Manager I felt total confidence in the service they could provide, and they never disappointed, taking on board all our requests. Mum was reluctant for us to organise any...
The team at Alwdo Assist really operate a first class service that care about their clients. From my first contact with the Manager I felt total confidence in the service they could provide, and they never disappointed, taking on board all our requests. Mum was reluctant for us to organise any help for her, but the friendly, professional care from the Alwdo Team soon won her over. Alwdo Assist were totally reliable, and Mum was introduced to the care team looking after her, rather than just random carers turning up. Excellent communication, and able to adapt to situations at a moments notice. A brilliant company to deal with.
↩Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd
Thank you so much, Zoe, for the wonderful words. It was a real privilege to care for your mum.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Robin C (Friend of Client) published on 16 May 2025 Date of experience: May 2025•Submitted via Website•
Overall Experience
We found Alwdo Assist after having problems with other care providers in the area that missed care appointments , kept changing carers and failing to provide care for the duration contracted.
Alwdo are so different , they keep every appointment, turn up on time , and provide care for the agreed...
We found Alwdo Assist after having problems with other care providers in the area that missed care appointments , kept changing carers and failing to provide care for the duration contracted.
Alwdo are so different , they keep every appointment, turn up on time , and provide care for the agreed periods of time. They care about the people they are looking after , help them to become more confident and independent , and help with occasional extra needs, ie cleaning , shopping , and medical appointments , or even just to sit with a cup of tea and have a chat.
↩Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd
Thank you so much for your kind words. We continue to deliver high quality care to all our clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elaine R (Daughter of Client) published on 10 January 2025 Date of experience: August 2024•Submitted via Website•
Overall Experience
I am so pleased and impressed by the service my father received from the team. They went beyond my expectations in the care of my father. Their commitment to their job in providing him with a safe place to prepare meals and cook, listening and encouraging him in this. Each member took time to...
I am so pleased and impressed by the service my father received from the team. They went beyond my expectations in the care of my father. Their commitment to their job in providing him with a safe place to prepare meals and cook, listening and encouraging him in this. Each member took time to listen and emphasise during their visits showing what true caring is about.
It's not just providing him with physical care but mental health and wellbeing too.
↩Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd
It was a great honour and privilege to look after your father. Thank you so much for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jacqui S (Daughter of Client) published on 12 September 2024 Date of experience: August 2024•Submitted via Website•
Overall Experience
The team at Alwdo Assist all took great care of our elderly father. They shared his interest in music, and gardening and were very helpful in keeping his mood positive despite his dementia. We are very grateful for their attention and care. Billing was easy and clear too.
The team at Alwdo Assist all took great care of our elderly father. They shared his interest in music, and gardening and were very helpful in keeping his mood positive despite his dementia. We are very grateful for their attention and care. Billing was easy and clear too.
↩Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd
It was wonderful caring and interacting with the Professor, and he taught us so many things too! Great man.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I W (Son of Client) published on 12 September 2024 Date of experience: March 2024•Submitted via Website•
Overall Experience
This team worked with my dad over many months. Found them very attentive to him, and very quick to respond to us. They had to work hard to catch Dad up on his route down the Alzheimer's rabbit hole.
But they coped with him, coaxed him, helped, and cared for him. They cooked for him, walked his...
This team worked with my dad over many months. Found them very attentive to him, and very quick to respond to us. They had to work hard to catch Dad up on his route down the Alzheimer's rabbit hole. But they coped with him, coaxed him, helped, and cared for him. They cooked for him, walked his garden, and played his music with him. In the end, they won him over so he looked forward to them attending.
What a great team.
↩Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd
It was with great pleasure caring for your dad, what a wonderful man.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N W (Nephew of Client) published on 11 April 2023 Date of experience: March 2023•Submitted via Website•
Overall Experience
Reliable and caring service, delivered by experienced and friendly staff. Very flexible and able to adapt to situations as they arise. Good communication and reporting, especially when concerns arise. Very trustworthy.
Reliable and caring service, delivered by experienced and friendly staff. Very flexible and able to adapt to situations as they arise. Good communication and reporting, especially when concerns arise. Very trustworthy.
↩Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd
Thank you for your kind words. Our aim is to continue to deliver high standard care and support to our clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W (Client / Service User) published on 30 November 2022 Submitted via Postal Review Card•
Overall Experience
Alwdo Assist Ltd gives excellent services on all levels.
Alwdo Assist Ltd gives excellent services on all levels.
↩Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd
Thank you so much for your kind review. It is an absolute pleasure supporting you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen L (Niece of Client) published on 25 October 2022 Date of experience: September 2022•Submitted via Website•
Overall Experience
From the very beginning, I felt very confident about the Manager and the carer. My Aunt was very scared after having another company. But she is very settled and calm now and relaxed after a couple of visits. The whole service is very caring and professional.
From the very beginning, I felt very confident about the Manager and the carer. My Aunt was very scared after having another company. But she is very settled and calm now and relaxed after a couple of visits. The whole service is very caring and professional.
↩Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd
Thank you so much for your kind words. We are happy that your aunt is now settled and calm.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rosemarie S (Niece of Client) published on 20 September 2022 Date of experience: September 2022•Submitted via Postal Review Card•
Overall Experience
Alwdo staff have a great understanding of the needs of old people. The carers treat my uncle with respect and dignity.
Alwdo staff have a great understanding of the needs of old people. The carers treat my uncle with respect and dignity.
↩Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd
Thank you for your positive feedback. Seeing the smile on your Uncle's face was an absolute pleasure.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mavis N (Client / Service User) published on 1 September 2022 Date of experience: July 2022•Submitted via Postal Review Card•
Overall Experience
I have recently received daily care from Alwdo Assist Ltd and am satisfied with the care and attention I have been given by my carers and hope to continue for some time to come.
I have recently received daily care from Alwdo Assist Ltd and am satisfied with the care and attention I have been given by my carers and hope to continue for some time to come.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 December 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Alwdo Assist Ltd.
Accreditations
There are no accreditations posted yet for Alwdo Assist Ltd.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Alwdo Assist Ltd
How much does Alwdo Assist Ltd cost?
The agency lists fees between £23.80 and £28.99 for hourly visiting care and between £1,250 and £1,700 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Alwdo Assist Ltd employ?
Alwdo Assist Ltd employs 27 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alwdo Assist Ltd to verify any information. View our terms and conditions. Alwdo Assist Ltd has an Enhanced Service -what an Enhanced Service includes.
