Alwdo Assist Ltd

82 Burnell Avenue, Welling DA16 3HP
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9.3 9 Reviews
  • Alwdo Assist Ltd, Welling
Living with Coronavirus (COVID-19)

ALWDO Assist will ensure that it stays up to date in accordance with government and HSE guidance and has the flexibility to respond when required. They will ensure safe and effective COVID-19 testing procedures are in place for their team, to help manage the threat of COVID-19.

They continue to undertake risk assessments to ensure the safety of people who receive their care. The use of PPE remains broadly unchanged, as all employees continue to wear PPE and frontline workers undertake daily Covid tests.

ALWDO Assist operates across the Southeast of England, and the focus is primarily to provide a high standard of care and support to people in their own homes and to be an employer of choice by valuing their employees. The Care Agency aim to do this by being people and outcome focused, continually improving staff training, enhanced refresher training, and staff development plans. ALWDO Assist have robust monitoring, formal quarterly reviews, spot checks, and encourage feedback from customers to ensure continuous improvement.

Person-centred care is offered to customers according to needs, preferences, and choice. All team members are fully trained, checked, referenced, and undergo enhanced DBS check before they join ALWDO Assist.

ALWDO Assist uses CareFree Home Care Management Software to support in delivering outstanding care. The care workers have access to the Carer Portal which enables them to access critical information, as well as rotas, call notes etc. The web-based product allows the management of medications through its application.

The ALWDO Assist team are warm and welcoming, polite, respectful, caring, and responsive. They are also flexible, reliable, efficient, and punctual. They encourage, enable, and empower customers to make decisions in relation to their own lives, providing information, assistance and support where needed.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19.50 – £26.66
  • Weekly Live-in Care Fees: £1000 – £1250

Live in fees to be discussed during consultation based on client's needs.
Please get in touch.

These prices are only a guideline, please contact Alwdo Assist Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Alwdo Assist Ltd

Person in charge

  • Mercy Obovu (Registered Manager)

Alwdo Assist Ltd Reviews (9)

9.3

Alwdo Assist Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Alwdo Assist Ltd has 9 reviews.

Overall Experience
  • 9
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Date Published
  • 9
  • 1
  • 2
  • 4
  • 5
Reviewer Connection to Alwdo Assist Ltd
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from Robin C (Friend of Client) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Alwdo Assist after having problems with other care providers in the area that missed care appointments , kept changing carers and failing to provide care for the duration contracted.
Alwdo are so different , they keep every appointment, turn up on time , and provide care for the agreed periods
of time. They care about the people they are looking after , help them to become more confident and independent , and help with occasional extra needs, ie cleaning , shopping , and medical appointments , or even just to sit with a cup of tea and have a chat.
Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you so much for your kind words. We continue to deliver high quality care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elaine R (Daughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased and impressed by the service my father received from the team. They went beyond my expectations in the care of my father. Their commitment to their job in providing him with a safe place to prepare meals and cook, listening and encouraging him in this. Each member took time to listen
and emphasise during their visits showing what true caring is about.
It's not just providing him with physical care but mental health and wellbeing too.
Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd

It was a great honour and privilege to look after your father. Thank you so much for your kind words.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqui S (Daughter of Client) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Alwdo Assist all took great care of our elderly father. They shared his interest in music, and gardening and were very helpful in keeping his mood positive despite his dementia. We are very grateful for their attention and care. Billing was easy and clear too.
Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

It was wonderful caring and interacting with the Professor, and he taught us so many things too! Great man.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from I W (Son of Client) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This team worked with my dad over many months.
Found them very attentive to him, and very quick to respond to us.
They had to work hard to catch Dad up on his route down the Alzheimer's rabbit hole.
But they coped with him, coaxed him, helped, and cared for him. They cooked for him, walked his garden,
and played his music with him.
In the end, they won him over so he looked forward to them attending.
What a great team.
Reply from MERCY OBOVU, Managing Director / Registered Manager at Alwdo Assist Ltd

It was with great pleasure caring for your dad, what a wonderful man.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N W (Nephew of Client) published on 11 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable and caring service, delivered by experienced and friendly staff. Very flexible and able to adapt to situations as they arise. Good communication and reporting, especially when concerns arise. Very trustworthy.
Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you for your kind words. Our aim is to continue to deliver high standard care and support to our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M W (Client) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alwdo Assist Ltd gives excellent services on all levels.
Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you so much for your kind review. It is an absolute pleasure supporting you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen L (Niece of Client) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning, I felt very confident about the Manager and the carer. My Aunt was very scared after having another company. But she is very settled and calm now and relaxed after a couple of visits. The whole service is very caring and professional.
Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you so much for your kind words. We are happy that your aunt is now settled and calm.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rosemarie S (Niece of Client) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Alwdo staff have a great understanding of the needs of old people. The carers treat my uncle with respect and dignity.
Reply from Mercy Obovu, Managing Director / Registered Manager at Alwdo Assist Ltd

Thank you for your positive feedback. Seeing the smile on your Uncle's face was an absolute pleasure.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mavis N (Client) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recently received daily care from Alwdo Assist Ltd and am satisfied with the care and attention I have been given by my carers and hope to continue for some time to come.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Alwdo Assist Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Alwdo Assist Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alwdo Assist Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Alwdo Assist Ltd

What Type of Services does Alwdo Assist Ltd offer?

Alwdo Assist Ltd offers Home Care.

How many Carers does Alwdo Assist Ltd employ?

Alwdo Assist Ltd employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alwdo Assist Ltd to verify any information. View our terms and conditions. Alwdo Assist Ltd has an Enhanced Service - more info.