Lily's Care Services

Oxford Point, Room 238, 19 Oxford Road, Bournemouth BH8 8GS
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8.5 2 Reviews
  • Lily's Care Services, Bournemouth
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Physical Disability

Good to Know

Owner

  • Lily's Care Services Ltd

Person in charge

  • Shilla Vundla (Manager)
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Lily's Care Services Reviews (2)

8.5

Lily's Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Lily's Care Services has 2 reviews.

Overall Experience
  • 2
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Date Published
  • 2
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  • 2
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Reviewer Connection to Lily's Care Services
  • 1
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Total of 2, showing 1-2
Review from Barbie H (Friend of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are very caring and look after my fried so well. His needs are dealt with and they do all they can to make sure he is comfortable. They make sure he is well looked after. They are all very kind.
Reply from Shilla Vundla, Registered Manager at Lily's Care Services

Thank you for your review, it is appreciated. We aim to do our best to keep your friend comfortable. It is a pleasure looking after your friend and a joy to sit and listen to him reminiscing about his past.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth H (Partner of Client) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring reliable carers who have gone the extra mile time after time.
Very polite and kind and reassuring and I trust them with all aspects of care. They are always very thorough and have shown endless patience.
I would recommend them.
Reply from Shilla Vundla, Registered Manager at Lily's Care Services

Thank you for your kind words. It was a pleasure supporting you to look after your partner. Your input was invaluable and it made our work a lot lighter.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Lily's Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Lily's Care Services is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lily's Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lily's Care Services

What Type of Services does Lily's Care Services offer?

Lily's Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lily's Care Services to verify any information. View our terms and conditions. Lily's Care Services has an Basic Service - more info.