Above and Beyond Home Care

As mum's needs became more complex towards the end of her life, the carers were incredible-patient, compassionate, and respectful. They took the time to understand her as a person supporting her in all aspects of her daily life with dignity and kindness. They frequently went above and beyond, ensuring she was comfortable and felt valued every step of the way. It's rare to come across such a dedicated, thoughtful team. We will always be grateful for the care, warmth, and humanity they showed our mum-and to us as a family. Thank you for everything.

We've been using Above and Beyond for 7 months and I'm happy we chose them.

I have had the care company deal with my care requirements for last 7 months, and in this time everyone in the company has been very professional, caring and polite. The company has a number of procedures and policies to ensure my care plan is understood and executed correctly, which I appreciate as this ensures my caring needs are understood and delivered by their employees effectively. There is a high focus on my safety when carrying out my transfers and they also deal with my personal care needs as and when required. They are very flexible with changes to requirements when they arise, be it changes to, care plan or scheduled times, which we have had to make recently. What I really like is keeping me informed of any delays, as the carers always let me know if there are any delays due to traffic, sickness or a carer change.

I have been receiving care at home for a few months now and it has been brilliant. The carers are all very friendly and professional and nothing is too much trouble. I couldn’t be more pleased with the service they provide.

Excellent, friendly and efficient service. The carers were great extremely helpful and cheerfully dealt did whatever we required. We could not find any fault. Brilliant and we would heartily recommend it to our friends and relatives.

Reliable and friendly staff related well to my wife. We appreciated the flexible approach to my wife as she improved after her hospital stay. Care staff not here when my wife arrived home from hospital but it was 9.30pm!!

I had help over the last three months.

The care company were looking after my father-in-law, who was at the end of his life. He was originally having another agency, and we were a little apprehensive about the new provider. However, this company made sure that our transition to them went smoothly; the manager took on board our concerns with having loads of different carers in at a difficult time and ensured we would only have a small team, which we did. The staff who came to us were experienced and knowledgeable in end-of-life care. They cared for my father-in-law right to the end without any issues. Thank you, to this care company, for allowing us to spend the last few precious moments with our father; your company coming in to care for him made all the difference.

My mum loves them and looks forward to them coming round. We have them twice a day currently.

Anyone looking for a new care agency should definitely consider hiring this company!

At the end of January I was unfortunate to break my hip and when discharged from hospital found I would need some help at home. I turned to this company and found that they are very caring, accommodating and friendly. A great company, I would highly recommend them.

Left without any care on one occasion due to no backup available. On one occasion left a call early. Both were within one week of care. Not caring, compassionate, or empathetic, tasks rushed and not done properly. No attention to timekeeping, What you see initially isn't what you get with this new provider at all. Then had my care abruptly terminated with immediate effect saying I was rude! This was because I mentioned about leaving calls early. I'm a vulnerable disabled person who is now without care. No heart in this company at all. Don't believe everything you are told in the beginning. An awful start and to be left without care at very short notice is appalling. I think the above actions speak for themselves. I would hasten to add I was not rude.