Above and Beyond Home Care

2nd Floor, Aston House, 27 Queensway, Hemel Hempstead HP1 1LS
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8.3 12 Reviews
  • Above and Beyond Home Care, Hemel Hempstead
Above and Beyond Home Care's mission is to be the provider of choice for people needing care and support through the delivery of person-centred care that empowers individuals to maximise their independence and live a fulfilled life in their own home.

The team provides services from 1 hour per day up to 24 hours per day and they also provide live in care. They offer a diverse and flexible service and tailor care to the individual's needs, empowering them to have choice and control whilst respecting privacy, dignity and all cultural needs.

The team completes full and comprehensive assessments and ensures that the client is at the centre of the service. The support of advocates and loved ones is also highly encouraged when organising any care.

Above and Beyond Home Care has electronic systems in place that provides up to the minute information and, with the permission of the client, can be accessed by nominated individuals.

The care team are highly trained and specialist training is available whilst working with other professionals where needed.
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Care Provided by Above and Beyond Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

We provide services from 1 hour to 24 hours per day or live in care.

These prices are only a guideline, please contact Above and Beyond Home Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Platinum Homecare 4U Ltd

Person in Charge

  • Crystal Adams (Registered Manager)

Above and Beyond Home Care Reviews (12)

8.3

Above and Beyond Home Care has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Above and Beyond Home Care has 12 reviews.

Overall Experience
  • 10
  • 1
  • 0
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  • 1
Date Published
  • 12
  • 2
  • 2
  • 2
  • 10
Reviewer Connection to Above and Beyond Home Care
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from E S (Son of Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank you enough for the exceptional care you provided for our mum.
From the very beginning, the team was warm, approachable, and utterly dedicated-not only during scheduled visits but also in those in-between moments when we had questions or needed reassurance. Their support was consistent
and heartfelt, and they truly became an extension of our family.
As mum's needs became more complex towards the end of her life, the carers were incredible-patient, compassionate, and respectful. They took the time to understand her as a person supporting her in all aspects of her daily life with dignity and kindness. They frequently went above and beyond, ensuring she was comfortable and felt valued every step of the way. It's rare to come across such a dedicated, thoughtful team. We will always be grateful for the care, warmth, and humanity they showed our mum-and to us as a family. Thank you for everything.
Reply from Toya Igbenehi, Recruitment Manager at Above and Beyond Home Care
Thank you very much for entrusting us to care for mum. :)
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Review from Paul H (Grandson of Client) published on 5 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm happy with Above and Beyond. We have carers for my nan due to her declining mobility.
I chose them because when my nan was due to leave Hemel hospital the business manager visited her for an assessment. She called and asked if I could be present. I was going to use another company but they visited
my nan alone. I'm nans carer and she showed a more personal/professional approach by asking me to be present.
She's supported me with any problems and queries. She visited my Nan in watford hospital after a fall. Another manager who sorts out the calls/roster is very helpful too. The company's flexible so I'm able to change days and times.
They look after Nan when I'm working but sometimes we have morning calls. My Nan's happy to see the carers. The carers are friendly and honest. When I'm working the carers visit Nan alone. I trust them and its nice to have someone to help.
We've been using Above and Beyond for 7 months and I'm happy we chose them.
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Review from Tom M (Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had the care company deal with my care requirements for last 7 months, and in this time everyone in the company has been very professional, caring and polite. The company has a number of procedures and policies to ensure my care plan is understood and executed correctly, which I appreciate
as this ensures my caring needs are understood and delivered by their employees effectively. There is a high focus on my safety when carrying out my transfers and they also deal with my personal care needs as and when required. They are very flexible with changes to requirements when they arise, be it changes to, care plan or scheduled times, which we have had to make recently. What I really like is keeping me informed of any delays, as the carers always let me know if there are any delays due to traffic, sickness or a carer change.
Reply from Vimal Patel, Director at Above and Beyond Home Care
Hi Tom, thank you so much for the kind words. I'm glad we are meeting your flexibility and care requirements. As always, we aim to make the care as person-centric as necessary. The carers love…read more
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Review from A B (Client) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been receiving care at home for a few months now and it has been brilliant. The carers are all very friendly and professional and nothing is too much trouble. I couldn’t be more pleased with the service they provide.
Reply from Vimal Patel, Director at Above and Beyond Home Care
That is so kind of you to say, so glad that you find the carers going above and beyond it means a great deal to them that they have your full trust!
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Review from Marilyn S (Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, friendly and efficient service. The carers were great extremely helpful and cheerfully dealt did whatever we required. We could not find any fault. Brilliant and we would heartily recommend it to our friends and relatives.
Reply from Vimal Patel, Director at Above and Beyond Home Care
Hi Marilyn, thank you for your lovely words, we do strive to provide excellent care and glad that we met your needs. Thank you for the further recommendations to your friends and family!
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Review from Ray P (Husband of Client) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reliable and friendly staff related well to my wife. We appreciated the flexible approach to my wife as she improved after her hospital stay. Care staff not here when my wife arrived home from hospital but it was 9.30pm!!
Reply from Vimal Patel, Director at Above and Beyond Home Care
Hi Ray, thank you for the kind words, we loved helping to get your wife back on her feet and the girls were all so glad she made a speedy recovery.
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Review from M B (Client) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the service very good. The carers have been reliable, willing, very caring and so pleasant to have in one’s home. The telephone has always been answered promptly, and alterations to any date are made without fuss!
Although I do not now need more care at the moment, I have asked to be kept
on the books for the future!
I had help over the last three months.
Reply from Vimal Patel, Director at Above and Beyond Home Care
Thank you for your kind words. We very much enjoyed having you and happy we could help you get back on your feet. If there is anything you need in the future, please do not hesitate to contact us.
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Review from Jacqueline S (Daughter-in-law of Client) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care company were looking after my father-in-law, who was at the end of his life. He was originally having another agency, and we were a little apprehensive about the new provider. However, this company made sure that our transition to them went smoothly; the manager took on board our concerns with
having loads of different carers in at a difficult time and ensured we would only have a small team, which we did. The staff who came to us were experienced and knowledgeable in end-of-life care. They cared for my father-in-law right to the end without any issues. Thank you, to this care company, for allowing us to spend the last few precious moments with our father; your company coming in to care for him made all the difference.
Reply from Vimal Patel, Director at Above and Beyond Home Care
Thank you for your kind words! I'm glad we could support you and your family during such a difficult time. Though our time with your loved one was short, we will fondly remember his wit and charm - he…read more
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Review from T C (Daughter of Client) published on 5 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent company, after a few little tweaks at the beginning they have been wonderful.
Could not recommend them highly enough. Lovely to speak to and very friendly.
My mum loves them and looks forward to them coming round. We have them twice a day currently.
Reply from Vimal Patel, Director at Above and Beyond Home Care
Thank you for the kind words; it is fair to say mum keeps us all happy/smiling too.
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Review from Harry B (Son of Client) published on 26 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really happy with this care company and highly recommend them. They were able to take our mum on at short notice when we really needed a reliable care agency.
Their level of care is excellent, and the carers are well trained, kind and considerate and able to cater for all mum's needs. She always
looks forward to seeing them. They have been flexible with the times and number of visits we require, which suits our family set up perfectly, and their timekeeping is great.
Anyone looking for a new care agency should definitely consider hiring this company!
Reply from Vimal Patel, Director at Above and Beyond Home Care
Thank you kindly for the lovely words, we absolutely love having mum with us - she is an absolute star in our eyes. We look forward to working with you all to continue to provide the best care for…read more
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Review from Pamela B (Client) published on 29 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the end of January I was unfortunate to break my hip and when discharged from hospital found I would need some help at home. I turned to this company and found that they are very caring, accommodating and friendly. A great company, I would highly recommend them.
Reply from Vimal Patel, Director at Above and Beyond Home Care
Hi Pamela. Thank you for your kind words, so glad that we can help you get back on your feet and fulfill your care needs. We very much look forward to continuing to provide care over the coming weeks…read more
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Review from M H (Client) published on 15 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Left without any care on one occasion due to no backup available. On one occasion left a call early. Both were within one week of care. Not caring, compassionate, or empathetic, tasks rushed and not done properly. No attention to timekeeping, What you see initially isn't what you get with this new provider
at all. Then had my care abruptly terminated with immediate effect saying I was rude! This was because I mentioned about leaving calls early. I'm a vulnerable disabled person who is now without care. No heart in this company at all. Don't believe everything you are told in the beginning. An awful start and to be left without care at very short notice is appalling. I think the above actions speak for themselves. I would hasten to add I was not rude.
Reply from Vimal Patel, Director at Above and Beyond Home Care
We are sorry you felt this way. As mentioned adult social services informed us that we could terminate your care and that they would be sourcing alternative care for you, but as I am led to…read more
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Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Above and Beyond Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Above and Beyond Home Care is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Above and Beyond Home Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Harry

Harry Igbenehi

Job Title: Director Joined: 2023

Dr Harry is the Director of Above and Beyond Home Care, with an extensive business background and a Ph.D. in Nanotechnology


Harry says “I am personally very excited for the journey at Above and Beyond Home Care for Clients and Carers alike.


We ensure all Client needs are well looked after and promote our staff to deliver the best individual person-centred care. We look forward to meeting you and ensuring your loved ones are well looked after.“

Crystal

Crystal Adams

Job Title: Registered Care Manager Joined: 2023

Crystal has been working in the Health and Social Care Sector for 10 years. Having started as a carer, and progressing into other Senior roles and Management positions, her latest being registered Manager for a leading provider, she brings with her relevant qualifications, training and lots of knowledge.


Crystal says "My priorities are based on working and leading my team to ensure that we are a person-centred service, meaning all our clients are cared for in a way that suits them and meets their individual needs'' Needing care whether it's for yourself or a loved one, choosing a provider is an important decision. I am here to provide an honest and transparent service.

Frequently Asked Questions about Above and Beyond Home Care

What Type of Services does Above and Beyond Home Care offer?

Above and Beyond Home Care offers Home Care.

How many Carers does Above and Beyond Home Care employ?

Above and Beyond Home Care employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Above and Beyond Home Care to verify any information. View our terms and conditions. Above and Beyond Home Care has an Enhanced Service - more info.