Mum was cared for by the Unity Team at Hexham. Without exception, Mums carers were very simply outstanding.
Every visit, staff introduced themselves, and sought consent.
The team were always kind and compassionate.
While delivering care the team were thorough and vigilant.
Without exception all team members were utterly professional.
Staff were highly knowledgeable, for example around tissue viability, diet and fluids or mouthcare.
Care was prioritised to mums needs.
Staff maintained privacy and dignity at all times.
All team members demonstrated excellent communication skills, written and verbal with a comprehensive report after each visit.
Calls had excellent time keeping.
Care was flexible to Mums needs.
Staff were very tidy.
The team ensured personal and property safety and security.
The team are the epitome of how care at home should be delivered.
