Unity Health Care Solutions Ltd

5A/6 Mallan House, Bridge End Industrial Estate, Hexham NE46 4DQ
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9.8 18 Reviews
  • Unity Health Care Solutions Ltd, Hexham
Unity Health Care Solutions Ltd was established explicitly out of the personal experience, commitment and passion for providing high-quality care to adults 18+. The management team has over 30 years of work experience in the care sector, supporting people at their most vulnerable moments with particular emphasis on autism and dementia.

The support is always tailored to an individual's needs and can be amended to address changing circumstances. The arrangements can be anything from 1 hour to 24-hour live-in care and consist of support such as:

- Personal care
- Help with medications
- Meal preparation and shopping
- Companionship
- Help with housekeeping
- Help to meet friends and socialise.

Communication, transparency and continuous development are at the heart of the recruitment process to ensure that the team shares company values. Each staff member is only put forward to work if their DBS and at least two references are satisfactory and all mandatory training is completed.

The company is regulated by CQC and rated "Good" (February 2025), giving clients quality assurance that the services they receive are based on the best practice recommendations and in line with current laws and regulations.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Unity Health Care Solutions Ltd

Person in charge

  • Estera Swies (Registered Manager)

Unity Health Care Solutions Ltd Reviews (18)

9.8

Unity Health Care Solutions Ltd has a Review Score of 9.8 (9.843) out of 10, based on 14 reviews in the last 2 years. Over all time Unity Health Care Solutions Ltd has 18 reviews.

Overall Experience

  • 15
  • 3
  • 0
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  • 0

Date Published

18
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14
4

Review from A C (Client) published on 29 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A good experience overall. The teams are professional, punctual and communication has been good throughout.


This is a short term rehabilitation arrangement that was implemented quickly and thoroughly, with good dialogue between the carers and the medical team.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

We are glad that you had a positive overall experience, and we hope it will continue.

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Review from Claire C (Niece of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my heartfelt thanks for the exceptional care that the manager and her team provide for my uncle. The team's dedication has brought so much joy to his daily routine, and it's clear every detail is thoughtfully managed - from the meticulously documented daily records that keep our family
informed to the consistent, compassionate care he receives every day. I would like to give a shout out to team member whom my uncle has responded particularly well to - he always goes above and beyond in his care for my uncle.
I'm particularly appreciative of the responsiveness whenever we have queries, the manager always responds to emails in a timely manner. The open, clear communication has made us feel truly supported and reassured about my uncle's wellbeing. It's evident that your commitment to high-quality service and personalised care runs deep.
Thank you once again for a remarkable service, which not only keeps my uncle happy and safe but also fills our family with confidence and peace of mind.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you so much for such warm words. They really mean a lot to us.

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Review from Richard A (Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company Unity Health Care Solutions Ltd and all concerned with it deserve the highest praise. The company runs with perfection. The company operation, I find first class.

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Review from P H (Nephew of Client) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and carers.

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Review from H E (Daughter of Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the level of care and service provided. Most of the staff are excellent.

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Review from H J (Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the staff and the manager of this company. The care I am receiving is also very good, nothing seems to be any trouble to them and I am treated with compassion and dignity.

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Review from George O (Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, I am exceptionally pleased with the level of care I am receiving. The carers are very particular, gentle and kind. The management is efficient and flexible.

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Review from Dorothy M (Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my carers are excellent. I could not manage without them.

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Review from Janice J (Niece of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle's experience with care agencies has not been altogether positive in the past, with inconsistencies in the times of visits, the quality of the care provided and constant changes in the care team delivering his care. He is however delighted with the quality of his care since Unity took over the
provision of his care. He now has 2 regular carers who are experienced and provide a high standard of care and support. As he now has a good and trusting relationship with his carers he is willing to accept support from them to help him manage areas of his care he had been reluctant to allow previous carers to assist him with. I would therefore highly recommend Unity to anyone looking for care and support in their own homes.

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Review from E L (Friend of Client) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the carers friendly, helpful and obliging. We have been very happy with them and will continue to have support. They are always very nice and we are glad to have found them, after trying a previous company who were not as flexible.

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Review from Ann E (Client) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this company is brilliant, so helpful and kind with my daily care. I have no complaints with Unity Health Care Solutions Ltd. This company was recommended to me in February 2024 I am so pleased with the care I get. I also told my friend about the company because she needed help and now my friend
has them also.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Ann, thank you for taking the time to share your opinion about your experience. We are pleased it is so positive. Thank you for recommending us to your friend.

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Review from David B (Son of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not the first time I have used care in the home. I have had some good experiences, but this has been the best. My mum was off the scale with her resistance to the idea of help. The carer and the manager have been hugely sensitive to her needs, and I am quite amazed at how kind, patient, proactive
and positive they have made this experience. My mum is really difficult to get along with, and against all my expectations, we are six weeks into this, and it is working very well. Thank you.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you for sharing your experience of our services; we are happy it is so positive.

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Review from Lynda H (Daughter of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service has been excellent. The staff are patient, friendly, approachable and professional.
We have been very impressed with the efficiency of the admin and paperwork, e.e. noticing the expiry of papers.
No complaints.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you for sharing your experience. We are happy you are enjoying it.

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Review from H H (Daughter of Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care service provided by Unity Health Care Solutions Ltd. The carers are always punctual, cheerful and nothing is too much trouble for them.
As well as the basic expectations, carers have a personal approach to the wellbeing and safety of my father. I can see on my phone
what my father has been up to as there is a useful app that links me to the carers.
The family cannot recommend this care provider enough, to surmise, professional, caring, value for money and kind, lovely staff.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you for taking the time to share your experience. We are happy you are satisfied with the services.

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Review from Caroline J (Client) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the carers, they care for my father with great respect and give him the utmost care he deserves. Even though they are there, they still allow us as a family to do as much as we can for him and spend quality time. They have given me great support, as it has been a very difficult time,
as it hasn’t been pleasant between family members. It’s a great peace of mind, knowing that he is being looked after with the best care.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you very much for those kind words. We are very happy that we could assist you and your dad.

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Review from Beryl F (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer that looks after Mom is lovely. She is kind, helpful, polite and professional. Always cheerful and smiley. Mom says that she spoils her!
It's lovely to usually have the same carer, providing continuity for Mom and learning her routine.
The manager is very approachable and helpful and takes
on board feedback.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you for those kind words. We are very happy you are enjoying our service.

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Review from C L (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer we currently have is excellent. Very caring and takes pride in his work, in caring and all other duties. Five stars. Not so happy with the previous carer, felt they did not commit to their job as much as current carer. The reviews/stars I give are based on our current carer, not previous the
carer. Difficult to rate value for money as never experienced having caring services before to compare.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

Thank you very much for your review. Our client's opinion is important to us and we always take it seriously and try to improve our services.

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Review from Julie W (Daughter of Client) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my dad received from one particular carer. She is a credit to your company. She shines and makes an effort to make my dad feel important and cared for. She laughs and interacts well with everyone around her. Nothing is too much trouble. She is kind, helpful and extremely
professional. We were very happy to let her stay in our home. While we were away, we felt we could trust her, and whenever I phoned to check on my dad, she was always happy and confident.

Reply from Estera Swies, Manager at Unity Health Care Solutions Ltd

We are pleased you and your dad had such a fantastic experience.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Unity Health Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Unity Health Care Solutions Ltd is calculated as follows: ( (70 Excellents x 5) + (13 Goods x 4) ) ÷ 83 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Unity Health Care Solutions Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Estera

Estera Swies

Job Title: Registered Manager

Joined: 2021

I have over 16 years of experience in the care sector. I completed my Level 5 Diploma in Leadership and Management for Adult Care, and I worked across many care settings and saw some excellent examples of care, but also those that weren't so great.


Far too often, people assume that they know better what others need or want and categorise them because of their past or illnesses without giving them a chance to express themselves. With all this in mind, we decided to create a culture based on our beliefs of what excellent care should look like.

Frequently Asked Questions about Unity Health Care Solutions Ltd

What Type of Services does Unity Health Care Solutions Ltd offer?

Unity Health Care Solutions Ltd offers Home Care.

How many Carers does Unity Health Care Solutions Ltd employ?

Unity Health Care Solutions Ltd employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Unity Health Care Solutions Ltd to verify any information. View our terms and conditions. Unity Health Care Solutions Ltd has an Enhanced Service - more info.