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Sterling Care Solutions

Rectory Lodge, Tunstall Road, Sunderland, Tyne & Wear SR2 7JP
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Care Provided by Sterling Care Solutions

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition

Good to Know

Owner

  • Sterling Care Solutions Group Ltd
  • Private Owned

Person in charge

  • Laura Robinson (Manager)
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Sterling Care Solutions Reviews (2)

1.2

Sterling Care Solutions has a Review Score of 1.2 (1.2) out of 10, based on 1 reviews in the last 2 years. Over all time Sterling Care Solutions has 2 reviews.

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Showing 2 reviews matching selected criteria
Review from Melanie K (Client / Service User) published on 12 February 2025 Submitted via Website
Overall Experience

I am currently a resident in supported living. Please do not come here, it is not what it says on the tin! The mould under the bed has been reported many times since November, still nothing done about it, no cup, plate, cutlery, not a teabag and I asked for plaster (to cover a damaged finger after many surgeries) also denied. I'm unable to go to the pharmacy as they did not knock on my door for a delivery on Friday, same as an online retailer. £45,000+ a year to watch your struggles. They tell a guy in here who's having a breakdown to go to his bed. This place is not fit for purpose, look elsewhere for trained support workers cause this ain't it. Locks on the door don't work but a newly installed lock on the staff toilet works perfectly, as does their hand dryer. You'll get nothing from being in here other than wanting out. Choose wisely-choose elsewhere!

Reply from Laura Robinson, Manager at Sterling Care Solutions

Thank you for you review, as you are aware the complaints relating to your property, should be made directly to the landlord of the property not to Sterling Care Group. (lock on door, mould etc) We will also feed this information to the landlord however we do believe this matter was resolved. We...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Michael M (Client / Service User) published on 30 August 2022 Submitted via Website
Overall Experience

Brilliant, friendly service. Must recommend them. My health needs have not been the best in the past few months; I have been struggling with cooking and personal care needs. My adult social worker organised this company to help me with my daily living to make my life a little easier. The staff have been brilliant. Two days in to the care now, and can't thank them enough. Starting to feel like me again instead of being stuck in bed all time. I like the way that they help me and support me to do things like cooking or changing my bed, and don't just do it for me; it's helping build me back up to doing things myself once I have the ability to again. Thanks.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 September 2024
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Sterling Care Solutions

How many Carers does Sterling Care Solutions employ?

Sterling Care Solutions employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sterling Care Solutions to verify any information. View our terms and conditions. Sterling Care Solutions has a Basic Service - more info.