Sterling Care Solutions
Rectory Lodge, Tunstall Road, Sunderland, Tyne & Wear SR2 7JPCare Provided by Sterling Care Solutions
Types of Home Care
- Visiting Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Mental Health Condition
Good to Know
Owner
- Sterling Care Solutions Group Ltd
- Private Owned
Person in charge
- Laura Robinson (Manager)
Sterling Care Solutions Reviews (2)
Sterling Care Solutions has a Review Score of 1.2 (1.2) out of 10, based on 1 reviews in the last 2 years.
Over all time Sterling Care Solutions has 2 reviews.
I am currently a resident in supported living. Please do not come here, it is not what it says on the tin! The mould under the bed has been reported many times since November, still nothing done about it, no cup, plate, cutlery, not a teabag and I asked for plaster (to cover a damaged finger after many surgeries) also denied. I'm unable to go to the pharmacy as they did not knock on my door for a delivery on Friday, same as an online retailer. £45,000+ a year to watch your struggles. They tell a guy in here who's having a breakdown to go to his bed. This place is not fit for purpose, look elsewhere for trained support workers cause this ain't it. Locks on the door don't work but a newly installed lock on the staff toilet works perfectly, as does their hand dryer. You'll get nothing from being in here other than wanting out. Choose wisely-choose elsewhere!
Thank you for you review, as you are aware the complaints relating to your property, should be made directly to the landlord of the property not to Sterling Care Group. (lock on door, mould etc) We will also feed this information to the landlord however we do believe this matter was resolved. We...
Brilliant, friendly service. Must recommend them. My health needs have not been the best in the past few months; I have been struggling with cooking and personal care needs. My adult social worker organised this company to help me with my daily living to make my life a little easier. The staff have been brilliant. Two days in to the care now, and can't thank them enough. Starting to feel like me again instead of being stuck in bed all time. I like the way that they help me and support me to do things like cooking or changing my bed, and don't just do it for me; it's helping build me back up to doing things myself once I have the ability to again. Thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 September 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Sterling Care Solutions.
Meet the Team (0)
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Frequently Asked Questions about Sterling Care Solutions
How many Carers does Sterling Care Solutions employ?
Sterling Care Solutions employs 15 carers.
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