The Right Home Care Team

Clowne Business Centre, Crown Street, Clowne, Chesterfield S43 4DN
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6.3 3 Reviews
  • The Right Home Care Team, Chesterfield
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • The Right Home Care Team Ltd

Person in charge

  • Nicola Owen (Registered Care Manager)
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The Right Home Care Team Reviews (3)

6.3

The Right Home Care Team has a Review Score of 6.3 (6.250) out of 10, based on 2 reviews in the last 2 years.
Over all time The Right Home Care Team has 3 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 1
Date Published
  • 3
  • 1
  • 2
  • 2
  • 1
Reviewer Connection to The Right Home Care Team
  • 2
  • 1
Total of 3, showing 1-3
Review from Helen W (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been an absolute godsend for my dad who was struggling to cope on his own since the death of my mother and his increasing frailty. Both my sister and I live a distance away from my dad and are unable to provide daily support. This is where the team stepped in to give us confidence that
all his needs were met. He enjoyed his visits from all the carers and they have all gone above and beyond the call of duty to ensure he was safe and happy. My dad is currently in hospital amd therefore we have suspended his care but if and when he is able to go home, I will have no hesitation in contacting one member of staff, in particular, to restart his contract with this fabulous team! With many thanks to two members of staff in particular for your support over a very difficult time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Deborah B (Daughter of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
If you prioritise a person centred approach with attention to detail, then this is certainly not the company for you.
The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships.
The staff had a tick box towards
care and daily ticked tasks that were not completed. We approached management many times with care issues and were made to feel ridiculous and "unrealistic". Despite assurances that the care would be tailored to specific dementia needs, it was not. There was little understanding of the basics. The odd few staff possessed the right way of working and I was appreciative of them, if only to demonstrate that the outcomes were dependent on their positive input rather than my parents being awkward and aggressive. Ultimately, due to our insistence that standards improve, the company withdrew their support with seven days notice and left us with no cover until a new care company could be found.
Reply from Richard Allison, Head of Business at The Right Home Care Team

As a business, we don't typically respond to reviews, but we feel its important to address this one, as it does not accurately reflect our services or our dedicated team. While we aim to provide person-centred care, the volume and nature of requests in this case were unrealistic and beyond the scope of effective care. Despite our efforts, we had to withdraw services to safeguard our staff following video evidence of an incident, as their safety is our priority. Additionally, we were not given the full history of the client by the Local Authority or family prior to starting. Once concerns arose, we learned that previous providers faced similar challenges. We gave notice with sufficient time for a transition, continuing care during this period. A new agency was secured quickly, ensuring minimal disruption. We wish the family and the new agency all the best and remain committed to providing compassionate, high-quality care to all our clients.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephanie N (Sister of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first phone call I made to ask for help, this care team have been professional, helpful and caring, making things easier for us, as a family, to get care sorted for my brother after our mum had died.
I personally did not know which way to turn at this difficult time and we, as a family, cannot
thank The Right Home Care Team enough.
The difference in my brother's mental health since you have been caring for him is amazing. You are all fantastic carers and must be a credit to your company.
Thank you for everything you do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 6.3 (6.250)

Overview of Review Score

The Review Score of 6.3 (6.250) out of 10 for The Right Home Care Team is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.3 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.250 for The Right Home Care Team is calculated as follows: ( (6 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 3.25
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Right Home Care Team is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about The Right Home Care Team

What Type of Services does The Right Home Care Team offer?

The Right Home Care Team offers Home Care.

How many Carers does The Right Home Care Team employ?

The Right Home Care Team employs 57 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Right Home Care Team to verify any information. View our terms and conditions. The Right Home Care Team has an Basic Service - more info.