The Right Home Care Team

The team have been an absolute godsend for my dad who was struggling to cope on his own since the death of my mother and his increasing frailty. Both my sister and I live a distance away from my dad and are unable to provide daily support. This is where the team stepped in to give us confidence that all his needs were met. He enjoyed his visits from all the carers and they have all gone above and beyond the call of duty to ensure he was safe and happy. My dad is currently in hospital amd therefore we have suspended his care but if and when he is able to go home, I will have no hesitation in contacting one member of staff, in particular, to restart his contract with this fabulous team! With many thanks to two members of staff in particular for your support over a very difficult time.

The staff had a tick box towards care and daily ticked tasks that were not completed. We approached management many times with care issues and were made to feel ridiculous and "unrealistic". Despite assurances that the care would be tailored to specific dementia needs, it was not. There was little understanding of the basics. The odd few staff possessed the right way of working and I was appreciative of them, if only to demonstrate that the outcomes were dependent on their positive input rather than my parents being awkward and aggressive. Ultimately, due to our insistence that standards improve, the company withdrew their support with seven days notice and left us with no cover until a new care company could be found.

Thank you for everything you do.