Care Provided by The Right Home Care Team
Types of Home Care
- Live-in Care
- 24 Hour Care
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact The Right Home Care Team to get a personalised quote
Good to Know
Owner
- The Right Home Care Team Ltd
- Private Owned
Person in charge
- Nicola Owen (Registered Care Manager)
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The Right Home Care Team Reviews (3)
6.3
The Right Home Care Team has a Review Score of 6.3 (6.250) out of 10, based on 2 reviews in the last 2 years.
Over all time The Right Home Care Team has 3 reviews.
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Overall Experience
Date Published
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Review from Helen W (Daughter of Client) published on 12 September 2025 Submitted via Website•
Overall Experience
The team have been an absolute godsend for my dad who was struggling to cope on his own since the death of my mother and his increasing frailty. Both my sister and I live a distance away from my dad and are unable to provide daily support. This is where the team stepped in to give us confidence...
The team have been an absolute godsend for my dad who was struggling to cope on his own since the death of my mother and his increasing frailty. Both my sister and I live a distance away from my dad and are unable to provide daily support. This is where the team stepped in to give us confidence that all his needs were met. He enjoyed his visits from all the carers and they have all gone above and beyond the call of duty to ensure he was safe and happy. My dad is currently in hospital amd therefore we have suspended his care but if and when he is able to go home, I will have no hesitation in contacting one member of staff, in particular, to restart his contract with this fabulous team! With many thanks to two members of staff in particular for your support over a very difficult time.
Review from Deborah B (Daughter of Client) published on 16 January 2025 Submitted via Website•
Overall Experience
If you prioritise a person centred approach with attention to detail, then this is certainly not the company for you.
The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships.
The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships.
The staff had a tick box...
If you prioritise a person centred approach with attention to detail, then this is certainly not the company for you.
The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships.
The seven weeks we had involvement, twenty two separate staff came through the door, making it impossible to build up any continuity or relationships.
The staff had a tick box towards care and daily ticked tasks that were not completed. We approached management many times with care issues and were made to feel ridiculous and "unrealistic". Despite assurances that the care would be tailored to specific dementia needs, it was not. There was little understanding of the basics. The odd few staff possessed the right way of working and I was appreciative of them, if only to demonstrate that the outcomes were dependent on their positive input rather than my parents being awkward and aggressive. Ultimately, due to our insistence that standards improve, the company withdrew their support with seven days notice and left us with no cover until a new care company could be found.
↩Reply from Richard Allison, Head of Business at The Right Home Care Team
As a business, we don't typically respond to reviews, but we feel its important to address this one, as it does not accurately reflect our services or our dedicated team. While we aim to provide person-centred care, the volume and nature of requests in this case were unrealistic and beyond the...
As a business, we don't typically respond to reviews, but we feel its important to address this one, as it does not accurately reflect our services or our dedicated team. While we aim to provide person-centred care, the volume and nature of requests in this case were unrealistic and beyond the scope of effective care. Despite our efforts, we had to withdraw services to safeguard our staff following video evidence of an incident, as their safety is our priority. Additionally, we were not given the full history of the client by the Local Authority or family prior to starting. Once concerns arose, we learned that previous providers faced similar challenges. We gave notice with sufficient time for a transition, continuing care during this period. A new agency was secured quickly, ensuring minimal disruption. We wish the family and the new agency all the best and remain committed to providing compassionate, high-quality care to all our clients.
Review from Stephanie N (Sister of Client) published on 22 June 2023 Submitted via Website•
Overall Experience
From the first phone call I made to ask for help, this care team have been professional, helpful and caring, making things easier for us, as a family, to get care sorted for my brother after our mum had died.
I personally did not know which way to turn at this difficult time and we, as a family,...
From the first phone call I made to ask for help, this care team have been professional, helpful and caring, making things easier for us, as a family, to get care sorted for my brother after our mum had died.
I personally did not know which way to turn at this difficult time and we, as a family, cannot thank The Right Home Care Team enough.
The difference in my brother's mental health since you have been caring for him is amazing. You are all fantastic carers and must be a credit to your company.
I personally did not know which way to turn at this difficult time and we, as a family, cannot thank The Right Home Care Team enough.
The difference in my brother's mental health since you have been caring for him is amazing. You are all fantastic carers and must be a credit to your company.
Thank you for everything you do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 March 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Frequently Asked Questions about The Right Home Care Team
How many Carers does The Right Home Care Team employ?
The Right Home Care Team employs 57 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Right Home Care Team to verify any information. View our terms and conditions. The Right Home Care Team has a Basic Service -what a Basic Service includes.