Tanshe Care Services

1 Wester Shawfair, Shawfair Park, Dalkeith EH22 1FD
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8.4 6 Reviews
  • Tanshe Care Services, Dalkeith
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Domestic Services / Home Help
  • Companionship

Other Care Provided

  • Older Person Care

Good to Know

Owner

  • Tanshe Ltd

Person in charge

  • Sheltah Bahat (Manager)
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Tanshe Care Services Reviews (6)

8.4

Tanshe Care Services has a Review Score of 8.4 (8.422) out of 10, based on 5 reviews in the last 2 years. Over all time Tanshe Care Services has 6 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 1

Date Published

6
4
5
5
1

Review from L L (Daughter of Client) published on 5 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Tanshe to be very professional and caring. They strive to provide excellent continuity of care, with the same staff supporting my mother on a regular basis. The staff are respectful, caring, and reliable.
When I have had any concerns the management team are very responsive and I have
had conversations as well as in person meeting with the manager.
Having a background in nursing and care management I am very impressed with the service. I feel that I can approach the management team anytime to raise a concern and they work hard to address the issue. I would highly recommend Tanshe to anyone seeking care services. They are genuinely caring, professional and reliable.
Recently my mother fell and the worker stayed with my mum for two hrs until I arrived. This alleviated some of the stress in this situation as I knew the worker and she is a very caring competent person.

Reply from Samantha Bahat, Administrator at Tanshe Care Services

Thank you so much for your kind feedback. We're truly grateful for your trust in Tanshe and are pleased to know that our team's consistency, professionalism, and care have made a positive difference for you and your mother. Your recommendation means a great deal to us. Please don't hesitate to reach out anytime-we're always here to help.

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Review from Morag P (Wife of Client) published on 4 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Tanshe attended to my husband everyday morning and night. They were always punctual , friendly helped us out of a couple of problems. My husband enjoyed the banter with them and always looked forward to seeing them.

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Review from Cameron F (Brother-in-law of Client) published on 25 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

IGNORE ALL THE FAKE 5 STAR REVIEWS you see elsewhere - They are an absolute disgrace of a care company.
My brother-in law had a weekend stay with these carers and came back with numerous bruises all over his body, hand prints, grab marks and foreign object marks. A forensic scientist had to review
my brother's body and identify the abuse these carers did to him. We have never seen him so shaken up and timid in our whole life's, the only incident this so called care company informed us of was him "falling off a scooter" which we then later discovered from cctv he was pushed off it.
If you have any sort of compassion or care for your loved one then don't let them be in the care of these people.

Reply from Samantha Bahat, Administrator at Tanshe Care Services

Tanshe Care Services are committed to upholding human rights and follow the Scottish Government's Health and Social Care Standards (2024). We are registered and regulated by the Scottish Care Inspectorate to ensure high-quality care.If you have any concerns or complaints about our services, you can contact the Care Inspectorate at concerns@careinspectorate.gov.scot. You can also view our latest care service inspection report.

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Review from M G (Granddaughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough how happy I am with the care my grandmother receives. She is 92 years old, doesn't speak English, and has Alzheimer's and dementia. Even with all these issues, the care she receives from the staff is absolutely incredible. They are incredibly nice toward my grandmother. They have
a lot of patience. They find ways to communicate with my grandmother, even learning to speak my grandmother's language. They take her out for walks, give her medication, clean up her house and take her anywhere that will help her mental health. Every day she is incredibly happy with her caregivers and I feel that I can be completely calm leaving my grandmother in her hands.

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Review from Jackie O (Mother of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this firm high enough, my son is autistic, the carers look after his emotional needs and cleaning amazing, took so much stress off us as a family, they will do anything to help, absolutely five-star, well done girls, this company is fantastic and you don't get many care companies with
these standards.

Reply from Samantha Bahat, Administrator at Tanshe Care Services

Thank you very much for your comment, we will do everything we can to meet our client's needs.

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Review from I K (Wife of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very friendly. My husband's care package is three times a day, seven days a week. He gets help with personal hygiene ie, washing, shaving, brushing his teeth and getting dressed in the morning. At lunchtime, they feed him and evening is a repeat of the morning, only putting his
pyjamas on.

Reply from Samantha B, Administrator at Tanshe Care Services

Thank you for your feedback! We are pleased you are happy with the service.

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Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.422)

Overview of Review Score

The Review Score of 8.4 (8.422) out of 10 for Tanshe Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.172 for Tanshe Care Services is calculated as follows: ( (23 Excellents x 5) + (6 Very Poors x 1) ) ÷ 29 Ratings = 4.172

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Tanshe Care Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 3 Jun 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

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Frequently Asked Questions about Tanshe Care Services

What Type of Services does Tanshe Care Services offer?

Tanshe Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tanshe Care Services to verify any information. View our terms and conditions. Tanshe Care Services has an Basic Service - more info.