Candela Healthcare Reviews (5)
Candela Healthcare has a Review Score of 9.3 (9.321) out of 10, based on 5 reviews in the last 2 years. Over all time Candela Healthcare has 5 reviews.
Review from R D (Son of Client) published on 31 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shelly Khumalo, Registered Manager at Candela Healthcare
Thank you for taking time to give us feedback, our aim is to continue providing high quality care to your loved ones.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K H (Relative of Client) published on 25 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shelly Khumalo, Registered Manager at Candela Healthcare
Thank you very much for you review. We are glad that you are happy with the care that your loved one is receiving, our aim is to provide good quality care at all times.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Daughter of Client) published on 19 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shelly Khumalo, Registered Manager at Candela Healthcare
Thankyou for reviewing our service, we are glad you had a positive experience with us and you found the staff supportive at a difficult time for you and family. Best wishes in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from P D (Son of Client) published on 18 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Shelly Khumalo, Registered Manager at Candela Healthcare
Thank you very much for your review, we are glad you had a positive experience with us. Best wishes from Candela Healthcare.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Charlotte J (Client) published on 29 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Shelly Khumalo, Registered Manager at Candela Healthcare
Thank you for you review, it is very much valued. I am happy that you are our service is meeting your needs and is making a difference in your day to day life. We aim to continue providing the same level of high quality care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.3 (9.321) out of 10 for Candela Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.821 for Candela Healthcare is calculated as follows: ( (23 Excellents x 5) + (5 Goods x 4) ) ÷ 28 Ratings = 4.821
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Candela Healthcare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.