1-2-1 Live In Care

Unit G11 Beech Business Park, Bristol Road, Bridgwater TA6 4FF
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9.8 17 Reviews
  • 1-2-1 Live In Care, Bridgwater
Specialists in live in care services, 1-2-1 Live In Care offers round the clock support for people looking for consistent help in their own home.

With a team of experienced and compassionate care providers, they work in collaboration with every client to create a care plan specifically catered around their individual needs and requirements. This is completely flexible too, allowing the team to identify and respond to care needs as they change over time.

As well as having the skills and training to provide high quality care, the team are also kind and understanding and focus on respect and dignity for their clients.
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Weekly Live-in Care Fees: from £1050

All of the prices are 'starting from' to give a guide, however an agreed price will be given once the free assessment has been completed and the team have looked at the care needs required.

These prices are only a guideline, please contact 1-2-1 Live In Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • 1-2-1 Live In care Ltd

Person in charge

  • Claire Woods (Manager)

Admission Criteria

  • Not registered to work with Learning Disabilities.

1-2-1 Live In Care Reviews (17)

9.8

1-2-1 Live In Care has a Review Score of 9.8 (9.847) out of 10, based on 10 reviews in the last 2 years.
Over all time 1-2-1 Live In Care has 17 reviews.

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Date Published
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Reviewer Connection to 1-2-1 Live In Care
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Total of 17, showing 1-17
Review from S G (Client) assisted by family/friend published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are absolutely marvellous, fantastic and fabulous, and nothing is too much for them to do. They are lovely and kind.
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Review from M H (Wife of Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had issues with some carers but it has always been put right, some carers don't go out of there way to help with menual tasks they will just sit there. Food I have an issue with I waste food because they don't like what I have bought sometimes I just give up. I hope I don't sound to much of a
moaner.
Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your review and highlighting some things you are unhappy with . I have just spoken with you on the telephone about these matters . You told me you have resolved the food waste issue by telling the Carer what is being prepared on the day and whether they would like the same or something different . That is a good way to reduce food waste and to ensure there is choice for everyone. You told me this review relates to one Carer , we discussed options of what you wanted to happen and so I feel we have now resolved the matter and you are feeling much happier with the outcome. I explained that I am always available to discuss any concerns and that you must not sit on things that are bothering you with any of the Care we are providing . It was good to hear this Carer is always 100% with your husband as the client, I would expect no less. Again thank you for taking the time to complete the review.

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Review from Jen B (Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having become less confident about living alone, still very independent, but with my health deteriorating, the Live in Care system with 1-2-1 Live in Care has been absolutely brilliant for me.
Managed by an impressive management team who have been most efficient and considerate in answering any queries
I may have had in the early days, their choice of carer for me has been a pretty perfect match. Now with her for over a year, we have a very good relationship, she is very caring, warm and professional, very respectful of my 'Off' days, and also lots of fun. When she has her break, the substitute carers have been carefully chosen
to match my needs.
I would very highly recommend this company, their dedication to their carers and clients has really impressed me.
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Review from Peter V (Son of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good service - providing a live-in carer for my father (94 years old), and have done so for 11 months. No problems - Management have done routine inspections, as well as an unnanounced spot check. A couple of minor issues have been effectively dealt with. Handovers between regular carer and relief
have been effective and almost always seamless. I would recommend.
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Review from Sarah H (Daughter of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
1-2-1 Live In Care literally saved us. Like a lot of families we had struggled along, trying to care for mum and manage our own lives at the same time, until it all became too much. We were matched with a carer and it has changed everything. Mum is so well looked after, physically and emotionally, and
having that peace of mind is everything. There is frequent communication between management, carer and family, so we are all kept up to date with mum's condition. I would highly recommend 1-2-1 to any friends/family who find themselves in the same situation.
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Review from Peter S (Son of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have excellent care from our live in carers from 1-2-1 Live in Care.
We have found the live in carers very good at their job looking after our parents with their complex care needs.
We always have known they were in safe hands.
I can highly recommend 1-2-1 Live in Care
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Review from Julie B (Daughter of Client) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent management in 1-2-1 Live In Care; always available. Very caring company of managers and carers. Any issues are immediately dealt with. Any advice required is given straight away; very helpful managers.
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Review from Donna B (Daughter of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives excellent care, he is treated with respect and dignity as we all are. The carer makes time to chat to him and makes sure that food is prepared to his liking... We feel supported and comfortable knowing that Dad is safe and well looked after and we can concentrate on just visiting
now which is lovely. Communication is excellent and requests responded to in a timely manner. This is our first experience of live-in care and we won't be looking for anyone else now.
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Review from F H (Daughter of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
1-2-1 have provided an excellent experience for our family. Our mother needs full time care and 1-2-1 have given her the care she needs to enable us to carry on with our busy lives and work without having to worry that mum isn't being fed and cared for the way we would do.
Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your lovely words we really appreciate your feedback. It is a pleasure to work with you all.

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Review from S F (Daughter-in-law of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start 1-2-1 Live In Care were in constant touch. They assessed the needs of my father-in-law and also those of the family. They took into account his personality and interests, finding him the perfect match in a carer. There is a personal touch with communication and support, someone is always
on hand to answer any questions or concerns. The live-in carer has been extremely kind, patient and respectful living in the family home.
Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your kind words; we really appreciate it. We are so pleased to have found the right carer that fits within the whole family set up.

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Review from K P (Cousin of Client) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the beginning, I emphasised the need for practical day-to-day care provisions to work well, independently of my sister and I. To date, they have been proactive, efficient and transparent, whilst welcoming collaborative engagement with us to the benefit of our cousins.
Timely assistance with personal
matters is provided respectfully and efficiently to my relatives, whilst maintaining their dignity through engagement and consent. They are encouraged to be as independent as possible, within what is medically safe.
To enrich their lives, one staff member asked for a traditional local delicacy recipe and made it for them. This demonstrated to me a real willingness to go the extra mile and give my cousins a great personalised experience. This has been further displayed over the festive period.
In summary, representatives of 1-2-1 Live In Care have provided my relatives with efficient and dignified care for their personal needs, whilst proactively seeking opportunities to enrich their lives.
Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your lovely review. We've worked hard as a team to help the transition from hospital to home.

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Review from G D (Son of Client) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
1-2-1 Live In Care is a central and essential part of our mother's support package. The company was brought into quite a tricky and complex situation. They were very thorough in their need analysis and communicated very well with the immediate family, other agencies, GPs etc. The ongoing standard of
live-in care has been excellent.
Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your kind words. We've communicated well together.

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Review from Julia R (Daughter of Client) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have received great care for my mum with 1-2-1 Live In Care. Their communications with me as the main client on behalf of my mum is good. The company ask for my requirements for a carer, with regard to personality, and technical ability regarding ordering via online shopping and my mum's needs are
assessed by the company and are matched to a carer. I am informed of the carer's profile and if I am happy for the placement to go ahead.
1-2-1 Live-In Care is keen for any feedback I can give on their carers and the way they work, which is great. This gives me the opportunity to ensure I am part of any review process and this gives me confidence that my opinion matters which is important. I feel I am listened to and responded to in a timely manner, via email or phone.
1-2-1 Live In Care have emergency cover if required for any reason, so I am confident that Mum will be taken care of with a maximum timeline of one and half hours to get a carer in place.
Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your kind words. We as a team are open to feedback and suggestions. We value your opinion.

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Review from Simon P (Son of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives from 1-2-1 Live In care, both from the live-in carer and the head office staff, is consistently excellent.
My mother's carer is now more like a best friend than a carer. She works tirelessly to ensure that Mum is well fed, has her personal cleanliness looked after, has a
lovely clean and tidy house to enjoy and any medical issues are sorted out immediately. I really wouldn't want anyone else looking after Mum.
As my mother has dementia as well as mobility issues, she can get confused at times and not know where she is; the carer is incredibly patient and reassuring to make sure that Mum can calm down and stop worrying.
The staff at their head office are always available, helpful and cheerful. Nothing is too much trouble for them and they have helped me with problems at very little notice.
I would recommend 1-2-1 Live In Care Ltd to anyone looking for 24-hour care for a loved one.
Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your lovely words, we have passed on your comments to the carer. We also really appreciated your lovely email about the relief carer at Christmas.

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Review from Andrew H (Son of Client) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic and bespoke support provided since we came over to 1-2-1 Live In Care. Much better than any other provision we have experienced for many years. Care is tailored to my parents' needs, perfectly.
Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your lovely words. We are really pleased we found the right carer that fulfilled the needs of both.

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Review from Ian R (Friend of Client) published on 6 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
1-2-1 are organised, efficient, caring and have attention to detail. They understand the issues, whatever they are. For the record, I never use five stars as improvements can always be made. They have given me confidence in this situation of dealing with dementia. I now know my friend is protected from
herself and society.
Reply from Claire Woods, Manager at 1-2-1 Live In Care

Thank you for your kind words. We agree there is always room for improvement, we are open to any suggestions.

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Review from Jane K (Daughter of Client) published on 29 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The live-in carer communicates with me if Mum is ill or needs the doctor. We discuss Mum's dementia behaviour and put our heads together about what Mum might need or want. I feel informed on a weekly/ daily basis about how Mum is. The agency manager has taken our concerns seriously and has been supportive
of us, dealing with a complex family dynamic. We feel at the centre of a team caring for Mum: family, social services, the care company and the GP. The live-in carer is conscientious, kind and seems to genuinely enjoy her job. Mum is well-fed and cared for. She is receiving gold standard, one-to-one care.
Reply from Claire Woods, Registered Manager at 1-2-1 Live In Care

Thank you for your kind words. We do try very hard to work as a collective team.

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Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for 1-2-1 Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for 1-2-1 Live In Care is calculated as follows: ( (52 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1-2-1 Live In Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Claire

Claire Woods

Job Title: Nominated Individual & Registered Manager Joined: 1994

Claire started her social care journey in Children's services and has also worked in Mental Health. In October 2010 Claire worked as a Live Care Registered Manager for another private care company where she stayed for 11 years before 1-2-1 Live In Care was formed in April 2022, Claire is also one of the owners/ directors of the company.


When Claire is not working she is an avid dog walker. She is also interested in the home interior as well as travelling and jetting off on holiday.


Claire achieved her level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services in 2016.

Rhiannon

Rhiannon Pearce

Job Title: Assistant Live In Care Manager Joined: 2012

Rhiannon is the Assistant Manager for 1-2-1 Live In Care, she also is part owner/ director. Rhiannon has worked in Health and Social Care since 2012, starting in Domiciliary Care when she was at university. She then moved into Live In Care in 2016 and feels that Live In Care ensures that more people can remain in their own homes.


Rhiannon enjoys spending time to rewind when she is not at work; going on long dog walks across the Somerset countryside.

Frequently Asked Questions about 1-2-1 Live In Care

What Type of Services does 1-2-1 Live In Care offer?

1-2-1 Live In Care offers Home Care.

How many Carers does 1-2-1 Live In Care employ?

1-2-1 Live In Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1-2-1 Live In Care to verify any information. View our terms and conditions. 1-2-1 Live In Care has an Enhanced Service - more info.