Sphere Specialist Healthcare

Suite 9-11, Sovereign House, Lennep Way, Jubilee Industrial Estate, Ashington NE63 8UG
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7.5 8 Reviews
  • Sphere Specialist Healthcare, Ashington
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Care Provided by Sphere Specialist Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Sphere Specialist Healthcare Ltd
  • Person in charge
  • Carly Fortune (Manager)
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Sphere Specialist Healthcare Reviews (8)

7.5

Sphere Specialist Healthcare has a Review Score of 7.5 (7.527) out of 10, based on 8 reviews in the last 2 years. Over all time Sphere Specialist Healthcare has 8 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 4

Date Published

8
3
7
8
0

Review from Isabel K (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and efficient carers have been looking after both of my elderly parents who suffer from early dementi. The manager has been so sweet ensuring that my mum is involved in cooking when there is time to do so across the various visits in the day. The main carers are fabulous and trusted as if
members of our family. They prepare food, do top-up shops, encourage my parents to eat, manage medications ordering and dispensing, and ensure my parents are safely clean, and they do all the washing.
They communicate really well with me and my siblings including in a messaging group we have set up for this purpose. We are so lucky to have this company covering the Thropton area.

Reply from Carly Fortune, Director/Registered Manager at Sphere Specialist Healthcare

Thank you so much for your kind words. It is a pleasure to be involved in your parents care and to work with you and your whole family.


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Review from J C (Client) published on 23 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

DO NOT recruit this company for any element of care you may need. It is the most unprofessional, non compliant company I have ever had the displeasure of dealing with. The manager treats her staff as slaves, not allowing days off, does not provide relevant & essential training. Staff never know from
one day to the next when they are working. Service users are told who will be providing their care & then different carers turn up. Staff are expected to carry out duties they haven't been trained in, consequently mistakes are made. I was hospitalised due to negligence in my care that could have been fatal had the emergency service not been called into my home. Following a repeat of similar negligence that initially put me in hospital the management were held accountable again & because they don't like it when family have a voice, they decided to withdraw their service with immediate effect, leaving me with no care at all from a Friday evening just as adult services were closing.

Reply from Carly Fortune, Director/Registered Manager at Sphere Specialist Healthcare

Thank you for your feedback. We appreciate this and use it to improve. Our records indicate some discrepancies which we would be happy to discuss. I'm sorry you feel training is poor, staff are trained above mandatory standards, evidenced extensively in development folders with theory and practical assessments. Were proud our attrition rate is below 1% with staff surverys showing staff are happy. Staff are encouraged to discuss any issues at any time. The incident mentioned happened several hours after staff left when in the care of others not staff as per contract. These allegations cover a period the manager was not in the country but seem directed towards her personally, but she acknowledges feedback. Im sorry you were led to believe otherwise but the decision to serve notice was due to staff refusing to enter due to treatment of them not due to complaint, we take staff wellbeing seriously and do not serve notice easily. We hope you have found appropriate care and wish you the best.


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Review from H K (Mother of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid this company at all costs. They were contracted to provide care to my adult son following a spinal cord injury last year. After 11 months in hospital he was discharged home with Sphere placed to take care of his complex needs 7 days per week. This company is so badly managed by the manager who
feels it acceptable not to give staff a day off, works her team to the point of exhaustion, staff told me this is how they felt. Expected the staff to carry out elements of care without being trained, again I was told this by individuals. Mistakes in my sons care resulted in him being admitted to hospital suffering from a condition that can be fatal. A week later a very similar mistake was made again, thankfully it did not result in hospital. I chose to put in a formal complaint for gross negligence and started to look for a new care provider, however the manager decided to contact adult services and withdraw the service with immediate effect, what responsible care company would do that!

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Review from L S (Daughter of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with this care company.
Blinds and curtains unopened, bed not made and commode not emptied!
Used the excuse that my mother was too aggressive so they then got funded to send two carers in! The basic things were still not done. They knew the nature of my mother's cognitive impairment
when they took her on but still couldn't manage to do the basics.
Even when the manager was one of the two carers going in, the basics were still not done.

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Review from A H (Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are lovely, the are very well trained, friendly and caring. They always make sure my needs are being met and help me access the community. They made a tailored plan to me and my needs and everyone who works there makes sure they are all meeting that plan.

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Review from J C (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Sphere the home care for a while now and find it very satisfactory, the staff are good, kind and efficient. And take this opportunity to thank all concerned.

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Review from Phil C (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Sphere Specialist Healthcare services for just over six months now to support me in looking after my elderly mother, who requires help in maintaining her quality of life and personal hygiene.
Sphere has provided me with a consistent team of mainly locally based carers (I live in a rural
area), so should an emergency situation arise I feel someone will always be available to assist me. Seeing the same familiar faces is a huge factor in providing my mother with a settled state of mind.
The carers are highly proficient, well-trained and friendly, allowing my mother and myself to build professional relationships with them. In addition, the carers allow me a degree of flexibility to carry out activities outside of the home which contributes to my own mental and physical well-being. Knowing my mother is in safe hands, should I be away, is a great comfort.
In short, my experience of the services Sphere provide has been nothing but positive and I would not hesitate to recommend them to others.

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Review from B O (Friend of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Needs a lot of work. The carers themselves are lovely but the manager has a lot to be desired, no people skills whatsoever. Carers are not allocated with correct times that they should be with each client. Many times 1 carer turns up when the care package states 2, don’t turn up on time and clients
don’t get informed of this. Medication is left for the clients to take on their own because the care staff don’t have the time to stay and make sure the client has taken it at the correct time. We have also rang CQC and out of hours for guidance.

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Current Review Score: 7.5 (7.527)

Overview of Review Score

The Review Score of 7.5 (7.527) out of 10 for Sphere Specialist Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.277 for Sphere Specialist Healthcare is calculated as follows: ( (23 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (16 Very Poors x 1) ) ÷ 47 Ratings = 3.277

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sphere Specialist Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Sphere Specialist Healthcare

What Type of Services does Sphere Specialist Healthcare offer?

Sphere Specialist Healthcare offers Home Care.

How many Carers does Sphere Specialist Healthcare employ?

Sphere Specialist Healthcare employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sphere Specialist Healthcare to verify any information. View our terms and conditions. Sphere Specialist Healthcare has a Basic Service – more info.