Aegys Smart Care

23 Whitestone Way, Weatherill House, Croydon CR0 4WF
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9.5 8 Reviews
  • Aegys Smart Care, Croydon
At Aegys Smart Care, the team understand the importance of maintaining independence and comfort, which is why they offer flexible, personalised home care services designed to meet your unique needs.

Whether you require a few hours of support each day or 24/7 live-in care, the dedicated and professional care staff are here to provide compassionate, person-centred care in the comfort of your own home.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26

Prices vary according to your care needs and support:
•   The number of visits requires
•   The leigh of the visit
•   The complexity of your care needs.

These prices are only a guideline, please contact Aegys Smart Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Aegys Smart Care Ltd

Person in charge

  • Rosemond Thomas (Manager)

Aegys Smart Care Reviews (8)

9.5

Aegys Smart Care has a Review Score of 9.5 (9.467) out of 10, based on 5 reviews in the last 2 years.
Over all time Aegys Smart Care has 8 reviews.

Overall Experience
  • 8
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Date Published
  • 8
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  • 4
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Reviewer Connection to Aegys Smart Care
  • 4
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  • 1
Total of 8, showing 1-8
Review from C H (Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good service. Reliable, friendly and helpful.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S R (Father of Client) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and support the personal assistant from the company provided for our son. The bond has been lovely to see. It has really developed and my son looks forward to his time out. When another person has had to step in it has been smooth sailing too and the PAs have communicated
so our son is comfortable and fine. His anxiety is taken care of and he is reassured. At times when we have had to make adjustments to the times and days, the team is quick to respond on the phone and it has been adjusted to suit us and my son. A very friendly, approachable company with compassionate staff.
Reply from Rosemond Thomas, Director at Aegys Smart Care

Thank you so much for your kind words and thoughtful feedback. We are delighted to hear that you and your son are happy with the care and support provided by our personal assistants. Building a strong bond and ensuring comfort and reassurance, especially in managing anxiety, are at the heart of what we strive to achieve. It's wonderful to know that transitions between PAs have been smooth and that our team has been responsive and flexible to your needs. Your acknowledgement of our team's friendliness and compassion means a lot to us and we will continue to prioritise your son's well-being and comfort. Thank you for trusting us to provide care for your son!

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Review from C C (Client) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service supplied is excellent.
From all persons here at our home, we are very satisfied with everything that is done for us. Meals are good and the carers are excellent in all they do for us.
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Review from I A (Client) assisted by family/friend published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aegys Smart Care has been my carers since December 2023. They visit me four times a day. It's been a very positive experience. The carers are very professional and genuinely caring. The management also are very professional and helpful. My only fwibble is the way they calculate some of their charges,
for example, this sometime results in a higher than expected cost. Set against this is the fact that the carers frequently work longer hours than contracted.
Reply from Rosemond Thomas, Director at Aegys Smart Care

Thank you for taking the time to share your feedback regarding your experience with Aegys Smart Care. We're thrilled to hear that our carers have been able to provide you with a positive experience since December 2023. Your kind words about their professionalism and genuine care mean a lot to us. We appreciate your comments regarding the calculation of charges. We strive to be transparent in our pricing, and your feedback helps us identify areas where we can improve. We understand that unexpected costs can be frustrating. It's also encouraging to hear that our carers are willing to go above and beyond by working longer hours to meet your needs. Our team's commitment to providing exceptional care is a priority, and we are glad that it has made a difference in your experience. If you have any further concerns or suggestions, please don't hesitate to reach out. We value your feedback and are dedicated to continuously improving our services.

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  • Value for Money
Review from Leo C (Son of Client) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father needs full-time care - I am a ten hour flight away from UK, so am typically only in UK once or twice a year. Having the best care for our father is therefore critical. Aegys recently started full-time live-in care for our father - they have been amazing so far. Both myself and my brother
couldn't be happier with the genuine care and concern that they bring to the job. They are so attentive - they take care of every detail. They also clearly care about the wellbeing of their clients. We are in ongoing discussions about things like maintaining any activities that are possible - to bring some variety into the day, and also issues such as diet and how we can make things better. I really appreciate how they do everything they can to make sure our father gets to visit our mum as frequently as possible (she is in a care home). Sometimes the logistics aren't easy, but they make it happen. There were many care companies that we looked at - but I am really grateful that we found Aegys!
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Review from G S (Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After just receiving surgery and in recovery, I have been cared for professionally and with dignity. They have been punctual and professional whilst in my home and the management team responded quickly to my needs. I have had support with chores around the home and there has been no hesitation to ensure
all my needs are met.
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Review from H L (Son of Client) published on 4 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We required a carer for my father for 9 days whilst we were away. Before the support was provided the Care Manager came round to see us and made us feel secure in the knowledge that everything would be in place to ensure that my father would be well cared for. The Care Worker was very professional,
courteous and attentive. We provided a checklist and details as to routines etc for my father and the care worker ensured that these were undertaken as required. The care worker kept us fully informed on an ongoing basis as to any concerns and contacted us directly on one occasion to obtain specific advice around a particular issue. The care worker also ensured that medication was taken as required, cooked meals as needed and kept the house clean and in order. The care worker also encouraged my father to undertake the activities he regularly undertakes. This was the first time that we have used a Carer and we were generally very pleased with the support provided.
Reply from Akua Buabeng, Registered Home Manager at Aegys Smart Care

A sincere thank you for your amazing review, we really appreciate it. It was an honour to take care of your dad. He is just a delightful soul.

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Review from Norman E (Son of Client) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by the staff is fantastic. They are well trained, polite, courteous and very efficient. Always prompt and professional, the care they provide is of a very high standard. You could not ask for better care. Thank you!
Reply from Riona Singh, Head of Marketing at Aegys Smart Care

Dearest Norman, on behalf of our registered manager and the Aegys Smart Care Team we sincerely thank you for your review and the opportunity to take care of your dad. Kind regards.

  • Staff
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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Aegys Smart Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Aegys Smart Care is calculated as follows: ( (29 Excellents x 5) + (1 Goods x 4) ) ÷ 30 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aegys Smart Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Rosemond

Rosemond Thomas

Job Title: Manager Joined: 2019

Rosemond Thomas: Registered Manager of Aegys Smart Care


Rosemond Thomas is the dedicated Registered Manager at Aegys Smart Care, bringing over 12 years of rich experience in nursing and patient care across various healthcare settings. As a Registered Nurse, Rosemond has honed her skills in both acute hospital environments and community-based care, demonstrating a deep commitment to improving the lives of her patients and service users.


Before her nursing career, Rosemond gained valuable experience working as a Carer in hospitals and homes for individuals with learning disabilities. Her hands-on experience in these roles provided her with a profound understanding of the needs and challenges faced by those requiring care, further fuelling her passion for making a difference in the lives of others.


In her managerial roles, Rosemond has been instrumental in recruiting skilled care staff, overseeing healthcare-related training, and ensuring that staff competencies meet the highest standards. She has also taken on responsibilities in complaint resolution, policy review, and quality assurance, working closely with other professionals to uphold the standards of care within the organizations she has served.


Rosemond’s experience extends beyond London, where she has lived and worked for most of her life. She has travelled to various parts of the country, including South Tyneside, Cornwall, Plymouth, Swindon, and Manchester, working as part of district nursing teams to support communities in need. This breadth of experience has equipped her with a unique perspective on care delivery across different regions.


With a wealth of experience and a genuine passion for caregiving, Rosemond established Aegys Smart Care to provide high-quality, personalized care services within her community and beyond. Her leadership ensures that Aegys Smart Care remains committed to delivering exceptional care, tailored to the individual needs of each service user.

Frequently Asked Questions about Aegys Smart Care

What Type of Services does Aegys Smart Care offer?

Aegys Smart Care offers Home Care.

How many Carers does Aegys Smart Care employ?

Aegys Smart Care employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aegys Smart Care to verify any information. View our terms and conditions. Aegys Smart Care has an Enhanced Service - more info.