Caring at Home Your Way Ltd Reviews (13)
9.6
Caring at Home Your Way Ltd has a Review Score of 9.6 (9.557) out of 10, based on 7 reviews in the last 2 years.
Over all time Caring at Home Your Way Ltd has 13 reviews.
Review from Trudy F (Granddaughter of Client) published on 13 October 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely ladies come in and cook for my otherwise fairly independent 94 yr old nan. She has taken to them like they have been pertvof the family for years. They respond to messages quickly and effectively. They have helped us massively with suggestion for care costs also when we have had no support or
suggestions esle where. Cannot fault them.
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Review from Christopher L (Son of Client) published on 12 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been receiving care from the team for roughly 6 months.
Everyone I have spoken to has been
very friendly and kind.
The visits have always been reliable as well.
Communication with staff has also been
excellent.
Everyone I have spoken to has been
very friendly and kind.
The visits have always been reliable as well.
Communication with staff has also been
excellent.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from Julie N (Daughter of Client) published on 12 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Cannot praise them enough - it is upsetting to find the right care team for your Dad with Alzheimer's, so I was nervous but Annie put me at ease right away, calm, natural and easy-going. No time pressure while explaining about my dad, and all my ideal care requests for him the manager scheduled in within
a couple of days. Her company prefers to keep a small team of carers per client. The manager herself conducted the first few weeks' visits so he felt comfortable before she gradually introduced the next two carers, visiting together until he felt comfortable with them too. They provide him with the informal relaxed companionship I asked for, no uniforms, serve him drinks/snacks, take newspapers and even respond to my daily messages requesting a certain TV channel for his favourite sport! They are now the trusted companions we both need for the days I'm not there. I highly recommend this small company for their personal, easygoing and "nothing too much trouble" ethos.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from J W (Son of Client) published on 12 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and the team have been excellent through out from first helping my mum a few times a week to now 24/7care.
Nothing seems to be to much of a problem and they take my Mums care in their stride. Dementia can be very distressing and the care team seem to be professional and proficient in all
Nothing seems to be to much of a problem and they take my Mums care in their stride. Dementia can be very distressing and the care team seem to be professional and proficient in all
their duties with my Mums care. I would recommend the team no problem at all
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from Brett J (Client) published on 21 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Client needs always come first. Nothing seems a problem with all their staff. Always polite and professional and when needed go beyond their normal routine, if you need more help than what you normally need.
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Review from Gail F (Daughter of Client) published on 15 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding service. I am informed in advance who will be attending to my father (it is always the same three carers) so that he is aware of who to expect. All carers go above and beyond in their care and look to do jobs in the house that may need doing to keep my father safe, clean, and happy.
My
My
father and I are incredibly happy with this service and would recommend their services to any family and friends.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from Wendy H (Daughter of Client) published on 10 May 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care providers are honest and forthcoming. Will go beyond the needs of the client at times will provide the service the client needs, and respects family wishes as well. I thank them all. The client is treated respectfully, and dignity remains to the client that is accustomed to.
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Review from Anne J (Daughter of Client) published on 10 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My 91-year-old mother has a short morning visit to support her with getting ready for the day.
She mostly has the same carers who she looks forward to seeing.
We are all happy with the service and carer who has helped with contacting the pharmacy when there has been a mix-up with medication.
It
She mostly has the same carers who she looks forward to seeing.
We are all happy with the service and carer who has helped with contacting the pharmacy when there has been a mix-up with medication.
It
has been a good decision to use the company.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from J M (Daughter of Client) published on 15 June 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The company responded quickly to our sudden needs. The small team of carers provide consistent, sensitive and highly professional support. Whilst proving useful information and 'tips', they always take account of our preferences and wishes.
We feel safe with them and trust them completely.
We feel safe with them and trust them completely.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from Steve H (Son of Client) published on 24 May 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A small, caring team. Very flexible and responsive to my parents’ needs. Good communication at all times.
It is nice to find an agency who are all familiar with my mother and her routines. A familiar face is very important.
It is nice to find an agency who are all familiar with my mother and her routines. A familiar face is very important.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from D W (Daughter of Client) published on 27 October 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very pleased with the service provided. Nothing seems to be too much trouble for the carers. Any last-minute problems are dealt with.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from D S (Daughter of Client) published on 27 September 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sisters and I have found all the carers to be friendly. Having both parents with different needs can be a challenge. We have daily reports written which we find very useful, especially with meals as one parent has dementia and the other has had a stroke.
Our overall care experience has been very
Our overall care experience has been very
good. Thank you team.
Reply from Annette Ward, Manager at Caring at Home Your Way Ltd
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Review from Irene A (Daughter of Client) published on 8 September 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers for this company have looked after my mother for six years, firstly as private carers until they started their own company, Caring at Home Your Way. My mother had a stroke some years ago and now has dementia. She has no mobility and relies on her carers for all of her needs and her carers
are always there to assist her with a smile and very good humour!
My mum can be difficult at times, she is deaf and cannot speak and understand us most of the time any more than we can understand her when she wants to communicate with us, however, her carers demonstrate great patience and I'm so impressed with the way they spend time with her and it's a gift that only dedicated carers have and not just anyone would have.
I am certain that without these marvellous carers over the years my mother would be in a care home and, sad to say, would not be alive today. The one-to-one attention that she receives has been a blessing to our family and my grateful thanks can never be enough. Thanks.
My mum can be difficult at times, she is deaf and cannot speak and understand us most of the time any more than we can understand her when she wants to communicate with us, however, her carers demonstrate great patience and I'm so impressed with the way they spend time with her and it's a gift that only dedicated carers have and not just anyone would have.
I am certain that without these marvellous carers over the years my mother would be in a care home and, sad to say, would not be alive today. The one-to-one attention that she receives has been a blessing to our family and my grateful thanks can never be enough. Thanks.
Reply from Annie Ward, Manager at Caring at Home Your Way Ltd
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Current Review Score: 9.6 (9.557)
Overview of Review Score
The Review Score of 9.6 (9.557) out of 10 for Caring at Home Your Way Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Caring at Home Your Way Ltd is calculated as follows: ( (37 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 42 Ratings = 4.857
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caring at Home Your Way Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.