Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Mental Health Condition
- Physical Disability
Care Provided by The Willows Home Care North East
Funding & Fees
Contact The Willows Home Care North East to get a personalised quote
Good to Know
Owner
- Anderson Nursing Ltd
- Private Owned
Person in charge
- Mark Anderson (Manager)
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The Willows Home Care North East Reviews (1)
Over all time The Willows Home Care North East has 1 review.
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Overall Experience
Date Published
Reviewer Connection to The Willows Home Care North East
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Review from Brenda c (Partner of Client) published on 21 June 2023 Submitted via Website•
Overall Experience
I would not recommend this business to anyone! We were given a care package in March and last week were informed by Adult Social Care that in 2 days the package would cease. There was nothing from the owner and at the time the carer who came wasn’t aware. My partner's care manager was on leave, so...
I would not recommend this business to anyone! We were given a care package in March and last week were informed by Adult Social Care that in 2 days the package would cease. There was nothing from the owner and at the time the carer who came wasn’t aware. My partner's care manager was on leave, so Social Services suggested a care home as an emergency. I refused as he had waited in hospital for 8 weeks for a package. If you want “care” this is not the company you need. They don’t care! I have given the ratings below based on the carers who looked after him, not the management!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 December 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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