Marama Care - Supported Living Services

Poseidon House, Neptune Business Park, Plymouth PL4 0SJ
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9.5 9 Reviews
  • Marama Care - Supported Living Services, Plymouth
Marama Care's ethos is centred on empowering the people they support to lead meaningful and fulfilled lives, this is achieved through personalised care plans, bespoke support planning and working within the wider support context to make sure that both short-term and long-term needs are recognised and met.

Offering personal care, supported accommodation and enablement for service users who are vulnerable as a result of various conditions and impairments, the highly trained and knowledgeable team ensure clients benefit from round the clock support with day-to-day tasks as well as more long-term goals.

The team promote independent living and believe that all individuals have the right and responsibility to live as independently and safely in the community as possible. They support individuals to make informed choices, to take positive risks and to fully integrate into the community.

(age 18-65) Clients can include individuals with:

Mental health issues
Learning disabilities
Autistic Spectrum Disorders
Acquired brain injuries
Dual diagnoses
Challenging behaviour
Complex Care needs
Substance abuse, including Alcoholism

Everything at Marama Care is designed to create an atmosphere of home, safety, warmth and care, whilst keeping its function as an exceptionally innovative and well-run supported living service.
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Please contact the office for further information as our fees are dependent on the clients complexities and needs.

Good to Know

Owner

  • Marama Care PVT Ltd

Person in charge

  • Taffy Mandizha (Director)

Marama Care - Supported Living Services Reviews (9)

9.5

Marama Care - Supported Living Services has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Marama Care - Supported Living Services has 9 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Marama Care - Supported Living Services
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Total of 9, showing 1-9
Review from S G (Mother of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely stunning level of care throughout and I cannot recommend them highly enough. The knowledge and expertise are faultless. Marama was diligent and committed, invested thoroughly in my son's well-being and peace of mind. My lad can be challenging but at least I know he is in the very best hands,
superb care. They've supported him for months and I'm so grateful for them. They're lovely people.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

The team at Marama Care would like to say a huge thank you for this wonderful and well-written review. Marama Care prides itself on person-led and outstanding care and gives us such joy to know that this is what is being delivered to your son. Stacey Bradbury - Quality Improvement and Training Manager.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from S W (Father of Client) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company will go above and beyond the needs of the client to ensure they have every chance to progress. My daughter has extremely challenging behavior and social problems including violence and acute attention seeking that have led to serious injury.
Whilst in the care of Marama she was always
treated with respect, humility and love even though she would be aggressive, rude and racist to those who cared for her, the care that she was given was second to none in extreme circumstances with no animosity at all despite her attempts to bait and cajole the carers.
I have no problem recommending the staff and management of Marama care to anyone, my daughter received excellent care and guidance with extended provision for her extreme needs.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

The team at Marama Care would like to thank you for this fantastic feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive the best person-centred care possible and the biggest praise for our support workers. Thank you.

  • Staff
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  • Value for Money
Review from Karen W (Mother of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been with Marama Care since April 2024, he has autism and they have been fantastic in getting to know him and his additional needs. The carers are really kind, considerate and capable of working with adults who have complicated behaviours. I couldn’t be happier with how he has settled in
such a short space of time.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

The team at Marama Care would like to thank you for this fantastic feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive the best person-centred care possible and the biggest praise for our support workers. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dean S (Father of Client) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marama Care’s director intervened during a crisis with our complex autistic son. Previous care providers failed, leading to sudden notices and uncertainties. The staff member was a home manager at the time, and stepped in during an eviction, showcasing an exceptional understanding of our son’s needs.
Their
exceptional ability not only transformed our son’s life but also gave our family a renewed sense of normalcy. With them, our son gained confidence and joy, venturing out to shops and parks. This marked the beginning of trust and a significant shift in all our lives.
We are so very grateful for the director's influence, we wholeheartedly support Marama Care. Recommending this company stems from the profound positive changes they brought into our lives. We’re willing to share our experiences with families, councils, or professionals considering Marama Care.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

Thank you for such fantastic feedback relating to our Director and your exceptional experience with him.

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  • Value for Money
Review from Adrian K (Father of Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional, courteous and responsive management. Superb, friendly and resilient staff who have developed such a wonderful rapport with my daughter - it's all I can do to keep from weeping with happiness when I see the staff and more daughter interacting. All in all, I would say Marama Care -
Supported Living Services are the finest provider of support that I have ever known and I have been a Learning Disability Nurse for over 20 years. Well done and thank you to all at Marama.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

The team at Marama Care would like to thank you for this fantastic feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive the best person-centred care possible and the biggest praise for our support workers. Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Claire P (Mother of Client) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On all levels, a truly outstanding organisation that employs a network of people who maintain a consistent level of professionalism and continue to display a passion for their work.
Coming from a mother who held on very tight to her son, Marama Care have not only met my son's needs, but have delivered
a way of life for our family that we didn't think was possible and have actually helped me personally to eliminate those terrible feelings of guilt. My son is happy and content, and that's down to everyone concerned with this organisation. Marama Care are 100% committed to providing excellence and quality of life. Their politeness, communication, and specialist knowledge is an absolute credit to them all and they all go the extra mile to ensure all needs are met where possible. I continue to be astounded by the level of detail the staff give in their daily reports, and having access to this helps reassure me that he's doing ok. I can highly recommend this care provider. Invaluable!
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

The team at Marama Care would like to thank you for this positive feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive the best person-centered care possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T H (Mother of Client) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with everything, particularly communication and how easy it is to get in touch with any concerns.
Care is excellent and I have confidence that needs are being met and that the team are the right people for the job.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

Thank you for this positive feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive the best person-centered care possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne R (Client) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with the service Marama care offer to my son and myself. Without the service, we wouldn't have any form of respite or support. The management and staff are lovely and go above and beyond. The communication between the management and myself is always good. I get reports sent weekly,
so I'm able to see how my son has been over the weekend. The staff are always happy to help and answer any questions I have. I would highly recommend the service marama care provide.
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

Thank you for this positive feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive the best person-centred care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Simon H (Father of Client) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is nonverbal, and communication is a major issue. Her autism is complex, and over the years, very challenging to manage. Marama Care started working with me last year - when my daughter was served notice at her residence. We spent several months working on a transition plan, carefully introducing
new team members and working with "blueprints" that we knew worked with my daughter. This went very well and she moved into a new home with her care team. They knew her well at this point and were able to work successfully with some of the triggers that presented themselves during this time. The team have worked with her autism rather than trying, and change her behaviours, and this has paid huge dividends. There have been some scares over the last three months but very few (if any) challenging physical behaviours. My daughter is happy with her structured life, and this is bringing with it other really positive outcomes. She's interacting, happy and more communicative. Well done, Marama Care!
Reply from Stacey Bradbury, Registered Manager at Marama Care - Supported Living Services

Thank you for this positive feedback, this is extremely valuable to Marama Care in ensuring the individuals we are supporting receive outstanding person-centred care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Marama Care - Supported Living Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Marama Care - Supported Living Services is calculated as follows: ( (28 Excellents x 5) ) ÷ 28 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Marama Care - Supported Living Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (5)

Taffy

Taffy Mandizha

Job Title: Director Joined: 2012

Our Director is a qualified Mental Health practitioner with over 20 years experience of working and managing the Community, forensic and acute Mental Health services. Taffy, who also has over 14 years experience of working within the prison service, is very passionate about Marama Care and is motivated to develop services within the company using his wealth of experience.

Claire

Claire O'Brien

Job Title: Business Development Manager Joined: 2023

Claire joined Marama Care in October 2023 and has over 30 years experience of working in the Health and Social Care Sector. She started her career in community mental health and then went on to community learning disability within the NHS. In her previous role as a Business Development Manager in Devon, Claire set up a successful accredited training academy. Her main role is to expand the business of the company.

Stacey

Stacey Bradbury

Job Title: Quality Assurance and Training Manager Joined: 2023

Stacey joined Marama Care in January 2023 and she is an experienced Registered Manager, securing her first Registered Manager role at the age of 24. Stacey has successfully managed a range of services to include both Residential and Supported Living, also working in both Quality Assurance, Operations and Intense Service Improvement across Somerset, Devon and Cornwall.

Lee

Lee Millman

Job Title: Registered Manager Joined: 2024

Lee is an experienced Registered Manager who joined Marama Care in September 2024. She has worked closely with the local authority and adult social care services and possesses a wealth of management experience.

Lyn

Lyn Rowe

Job Title: HR Manager Joined: 2022

Lyn is an experienced HR Administrator with over 24 years of experience in the care sector. Lyn joined Marama Care in January 2022 after working up the ladder to a Service Manager of a highly regarded Day Service in Devon. She will use her past and current experience to help develop the HR department.

Frequently Asked Questions about Marama Care - Supported Living Services

What Type of Services does Marama Care - Supported Living Services offer?

Marama Care - Supported Living Services offers Home Care.

How many Carers does Marama Care - Supported Living Services employ?

Marama Care - Supported Living Services employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Marama Care - Supported Living Services to verify any information. View our terms and conditions. Marama Care - Supported Living Services has an Enhanced Service - more info.