Neptune Solutions UK Ltd provides a range of flexible are and support services to people in their own homes so that they can continue to live independently and remain in control of their own lives. Staff are provided with the relevant training they need and have the necessary qualifications to meet a wide range of personal care needs.
Range of personal Services
• Personal care and...
Caring & Empowering your Recovery with Compassion
Neptune Solutions UK Ltd provides a range of flexible are and support services to people in their own homes so that they can continue to live independently and remain in control of their own lives. Staff are provided with the relevant training they need and have the necessary qualifications to meet a wide range of personal care needs.
Range of personal Services
• Personal care and support at pre-arranged times
• 24-hour care, evening and daytime sitting services
• Help with housework, shopping, and other activities of daily living
• Getting up and going to bed
• Mobility and Day outings /shopping
• Picking up prescriptions and supporting with taking medicines
• Cleaning, prepare, cook and serve meals
• Eating special arrangements including Naso gastric and PEG feeds
• Social Inclusion, companionship and social activities.
• Providing Carers with Respite
People for whom they provide services to:
• People who just need a support package from professionals
• Adults and Children with physical disabilities, sensory loss, and sensory impairment
• Support to manage mental health including or excluding alcohol and drug challenges
• People with learning disabilities & their family.
• Those recovering from Strokes or other Physical Health issues
• children and their families
• personal or family carers
Your personalised care plans
Having assessed your needs and the risks in the situation, Neptune Solutions UK Ltd, with help from the service user’s family members, friends and an advocate, prepare a personalised plan for the care they expect to deliver which the service user is central to. Care is constantly reassessed and the need reviewing leading to more or less care being recommended. This might lead to the type or pattern of service being varied as new risks become apparent.
Care Provided by Neptune Solutions UK
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
60 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £27
Weekly Live-in Care
From £1,152
Contact Neptune Solutions UK to get a personalised quote:
Priced upon assessment. Fees vary depending on the complexity of care required and the duration of service provision.
The price(s) shown are provided by the agency. Contact Neptune Solutions UK for full pricing details and T&Cs.
Neptune Solutions UK has a Review Score of 9.5 (9.521) out of 10, based on 6 reviews in the last 2 years. Over all time Neptune Solutions UK has 15 reviews.
Review from G H (Mother of Client) published on 2 September 2026 Submitted via Website•
Overall Experience
Neptune have supported my son for 3 years. He has complex autism and the carers have always been patient and supportive and enabled him to access activities that he enjoys. They are clearly knowledgeable and experienced in caring for people with learning disabilities.
Neptune have supported my son for 3 years. He has complex autism and the carers have always been patient and supportive and enabled him to access activities that he enjoys. They are clearly knowledgeable and experienced in caring for people with learning disabilities.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Thank you for your valuable feedback. It means a lot to us to know we are making a difference to families and our service users. This inspires us to want to do more.
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Review from Emily W (Mother of Client) published on 29 September 2025 Submitted via Website•
Overall Experience
Amazing - service user is excited and happy every time ! Staff are wonderful and are attentive and put the mind at ease when service user is in their care ! Dignity is maintained even woth service users love of grub ! Friendly, punctual and visibly make an impact ! Would recommend very much so !...
Amazing - service user is excited and happy every time ! Staff are wonderful and are attentive and put the mind at ease when service user is in their care ! Dignity is maintained even woth service users love of grub ! Friendly, punctual and visibly make an impact ! Would recommend very much so ! Very good communication and quick responses to emails and contact ! Very very positive impact made on service user and their family ! Thank you !!!
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Review from Kate M (Mother of Client) published on 29 July 2025 Submitted via Website•
Overall Experience
We have been absolutely thrilled with the carer that our Son has had for the past two Sundays. She is just so friendly and caring, she is easy to talk to and you can tell how much she loves children and wants to make a difference in their lives and those of their families too.
She is so easy to...
We have been absolutely thrilled with the carer that our Son has had for the past two Sundays. She is just so friendly and caring, she is easy to talk to and you can tell how much she loves children and wants to make a difference in their lives and those of their families too. She is so easy to talk to and, I know it may sound strange but it feels like she is becoming part of the family already! We would very much like to have her on a regular basis please and we thank her for everything she has done already for Ollie, he really does love her and it's lovely to hear when she's making him laugh.
I would love to say her name in this review but I know I can't.
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Review from J W (Father of Client) published on 22 July 2025 Submitted via Website•
Overall Experience
Neptunes solutions have been outstanding in all areas of support for our special needs son and have gone above and beyond to genuinely care for our family including vital support to us as parents. This all rounded coherent understanding is exactly what we needed.
We are genuinely very impressed...
Neptunes solutions have been outstanding in all areas of support for our special needs son and have gone above and beyond to genuinely care for our family including vital support to us as parents. This all rounded coherent understanding is exactly what we needed. We are genuinely very impressed and cannot thank them enough for being there in times of need. The staff manage very well when out in public with our Son who has multiple complex special needs and the Managers are very intelligent and have shown professionalism dillegece and compassion far more than previous care companies. We trust thier competence and we are so lucky to have found them. Thankyou so much
From all the family
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Review from Alison W (Mother of Client) published on 21 July 2025 Submitted via Website•
Overall Experience
Supported our autistic son excellently in the community for the past year now. His carers are patient, friendly and treat our son like an individual. They handle his at times extremely challenging behaviour with a patient and professional manner. They take an interest. In his likes, dislikes and...
Supported our autistic son excellently in the community for the past year now. His carers are patient, friendly and treat our son like an individual. They handle his at times extremely challenging behaviour with a patient and professional manner. They take an interest. In his likes, dislikes and interests . The management of Neptune have gone out of their way to accommodate us as a family and have moved hours to care for Reece so we can attend appointments, meetings and events. I highly recommend this company !
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Review from O O (Mother of Client) published on 17 April 2025 Submitted via Website•
Overall Experience
Is a well organised company. That puy their customer in mind, and very proactive to any queries. The staffs are polite and very friendly and adhere to instructions at any given time which make them outstanding. I will recommend them at any time because they're very effective thanks.
Is a well organised company. That puy their customer in mind, and very proactive to any queries. The staffs are polite and very friendly and adhere to instructions at any given time which make them outstanding. I will recommend them at any time because they're very effective thanks.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
We truly value your feedback because we are always aiming to learn and continuously improve the care we deliver to service users and ensure that we are making difference.
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Review from L C (Partner of Client) published on 25 September 2024 Submitted via Website•
Overall Experience
I highly recommend Neptune Solutions. My daughter has profound complex needs. I couldn't ask for any better with my daughter's care and support. They have made a massive change to my daughter's life and to myself.
Thank you Neptune Solutions.
I highly recommend Neptune Solutions. My daughter has profound complex needs. I couldn't ask for any better with my daughter's care and support. They have made a massive change to my daughter's life and to myself.
Thank you Neptune Solutions.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Thank you for your valuable feedback. This empowers us to continue doing well in areas that we are bringing value to those who use our service and also learn from areas that we need to improve.
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Review from E L (Client / Service User) published on 23 August 2024 Submitted via Website•
Overall Experience
Excellent caring staff and brilliant management. My daughter loves her carers and they are amazing at getting her out to do activities. She used to refuse to go out with them but we were able to persuade her to go out and now it's a regular part of her routine.
Excellent caring staff and brilliant management. My daughter loves her carers and they are amazing at getting her out to do activities. She used to refuse to go out with them but we were able to persuade her to go out and now it's a regular part of her routine.
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Review from D L (Mother of Client) published on 23 August 2024 Submitted via Website•
Overall Experience
Very good service, always on time to collect my daughter, the only down side is they don't have transport so activities have to be close to home by foot or public transport, but the carers are so kind and very caring and take in account all needs.
Very good service, always on time to collect my daughter, the only down side is they don't have transport so activities have to be close to home by foot or public transport, but the carers are so kind and very caring and take in account all needs.
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Review from J H (Mother of Client) published on 19 August 2024 Submitted via Website•
Overall Experience
The Neptune staff are very good with my daughter, and have a good understanding of her ADHD and autistic needs. The agency are great because they offer flexibility with the hours when required. Really appreciate everything the carers do, and what they offer. It has been a lifeline for us so far, as...
The Neptune staff are very good with my daughter, and have a good understanding of her ADHD and autistic needs. The agency are great because they offer flexibility with the hours when required. Really appreciate everything the carers do, and what they offer. It has been a lifeline for us so far, as the respite has been desperately needed for our own sanity as a family unit at home.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Hello, thank you for the feedback. It brings us great joy to know we are making a difference.
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Review from Jean A (Mother of Client) published on 29 April 2024 Submitted via Website•
Overall Experience
My son has amazing carer who he now regards as a friend! We have had so many professionals in and out over the years and no one has made such a big impact as them in a short period of time - it is nothing short of miraculous!
My son has amazing carer who he now regards as a friend! We have had so many professionals in and out over the years and no one has made such a big impact as them in a short period of time - it is nothing short of miraculous!
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Thank you for taking the time to give us your feedback. This helps us identify areas we are doing well and equally areas we can improve. We are pleased that we are achieving the outcomes that we collaboratively set ourselves to achieve from the onset with you and your son. This feedback will empower us to do even more.
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Review from Rita U (Mother of Client) published on 20 February 2024 Submitted via Website•
Overall Experience
It’s been great working with the carers at Neptune Solutions. I have the respite I want from it and my son has settled in well on the routine with the carers. He looks forward to the outing and I have the time to focus on other things.
It’s been great working with the carers at Neptune Solutions. I have the respite I want from it and my son has settled in well on the routine with the carers. He looks forward to the outing and I have the time to focus on other things.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
We appreciate your feedback and are delighted to know you are satisfied with our service. Thank you.
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Review from Leslie W (Grandfather of Client) published on 14 December 2023 Submitted via Website•
Overall Experience
Staff are very courteous and polite, always here to help, and I cannot fault their attitude, The office staff are also very polite and informative, The only problem that I have noticed, is that none of the actual carers drive and my Grandson needs to be taken out on a regular basis (Even though he...
Staff are very courteous and polite, always here to help, and I cannot fault their attitude, The office staff are also very polite and informative, The only problem that I have noticed, is that none of the actual carers drive and my Grandson needs to be taken out on a regular basis (Even though he goes out walking with the carer) where we live the buses are very rare and after 5.30 at night they don’t run at all also all days on Sundays.
It would be nice if they could supply a car during the winter months, this is not necessary all the time.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Thank you so much for the valuable feedback which we use to continue to improve the service we deliver. We will continue to support more of our support workers to be able to drive but in the meantime, we will try to ensure that the current fleet of cars we have is available to support service users...
Thank you so much for the valuable feedback which we use to continue to improve the service we deliver. We will continue to support more of our support workers to be able to drive but in the meantime, we will try to ensure that the current fleet of cars we have is available to support service users to engage in socially inclusive activities more so in winter when the weather is rough and it tends to get dark early in the evening.
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Review from Gemma E (Mother of Client) published on 21 July 2023 Submitted via Website•
Overall Experience
The staff are always very kind, caring, well organised and professional. The photos of the time/trips my son has with his assistants are a wonderful idea. Thank you all at Neptune Solutions.
The staff are always very kind, caring, well organised and professional. The photos of the time/trips my son has with his assistants are a wonderful idea. Thank you all at Neptune Solutions.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Thank you for taking the time to give us a review and feedback on the service that we are delivering. We use this information to look at ways we can continuously improve our service users' experience.
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Review from Jen G (Guardian of Client) published on 4 May 2023 Submitted via Website•
Overall Experience
From the very start the care provider has been extremely helpful, going out of their way, above and beyond to offer every solution to our very intricate situation. The level of professionalism has been incredibly high with every detail covered in exceptional detail. The care that they are providing...
From the very start the care provider has been extremely helpful, going out of their way, above and beyond to offer every solution to our very intricate situation. The level of professionalism has been incredibly high with every detail covered in exceptional detail. The care that they are providing for my child is done with warmth, compassion and understanding of his needs to a very high standard. He feels happy, safe and very much cared about, by the whole team. The level of support given to the rest of our family is remarkable and done with enormous enthusiasm. I have previously used other care providers and can honestly say I have never felt as at ease as I do with this company. After a month of thrice daily visits, they feel like part of our extended family. I honestly could not wish for more. I would absolutely and highly recommend this care provider.
↩Reply from Itai Chikomo, Registered manager at Neptune Solutions UK
Thank you for the kind feedback which can only empower us to do more because we are always looking at ways to improve our service user’s experience and outcomes.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Neptune Solutions UK.
Accreditations
There are no accreditations posted yet for Neptune Solutions UK.
Meet the Team (0)
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Frequently Asked Questions about Neptune Solutions UK
How much does Neptune Solutions UK cost?
The agency lists fees from £27 for hourly visiting care and from £1,152 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Neptune Solutions UK employ?
Neptune Solutions UK employs 22 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Neptune Solutions UK to verify any information. View our terms and conditions. Neptune Solutions UK has an Enhanced Service -what an Enhanced Service includes.
