B & H Care

First Floor 32 Queen Street, Ipswich IP1 1SS
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9.6 7 Reviews
  • B & H Care, Ipswich
B & H Care is an independent care agency based in Ipswich, but covering all of East Anglia.

They deliver a wide range of health care support staff who can provide care services for a diverse range of service users, such as elderly adults, adults with mental and physical disability, individuals with learning disabilities/autism and dementia.

B & H Care offer highly skilled and professional care staff, helping service users to achieve optimum state of health and well-being through a team that is carefully selected and trained. The team focuses on providing care that is in partnership with clients and relevant organisations to ensure a truly bespoke level of personal care.

B & H Care offers trained healthcare support staff who deliver compassionate care to clients in their homes, in care homes, assisted living, hospital settings and in the community.

Health care support staff can be provided to offer support for any period of time from as little as one hour to 24-hour live-in care.
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Care Provided by B & H Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £30
  • Weekly Live-in Care Fees: £1250 – £1650

Bank holiday is double

These prices are only a guideline, please contact B & H Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • B & H Care Ltd

Person in Charge

  • Hazel Stonya (Registered Manager)

B & H Care Reviews (7)

9.6

B & H Care has a Review Score of 9.6 (9.627) out of 10, based on 7 reviews in the last 2 years.
Over all time B & H Care has 7 reviews.

Overall Experience
  • 7
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Date Published
  • 7
  • 5
  • 7
  • 7
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Reviewer Connection to B & H Care
  • 2
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Total of 7, showing 1-7
Review from Chris W (Client) published on 13 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of B&H since September 2022 and the service has steadily improved during that time. What I find so impressive is their willingness for, and response to feedback, good and bad, re carer performance. The care team have recently started assisting me with transport in my own Wheelchair
Accessible Vehicle to and from work, with the potential for other appointments, and are amazingly efficient. E.g. I work from home most of the time but needed to attend the office due to a technical problem at home. Hazel, Registered Care Manager, managed to change the rota for the following morning, to accommodate my needs, within two minutes. The whole team really do go above and beyond to help and are critically aware of timings to support my full-time working routine. Cannot recommend them highly enough.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard W (Power of Attorney of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am POA and friend of a 96 year old man in the care of B&H. This is my first experience of a care agency, and I must say that I have nothing but praise for the carers and the way the company is run. I have a number that I can call in emergencies, or I can message updates to things like medication
or doctor visits etc. this works well as I can provide photos of prescriptions and labels on medication to ensure that the care plan is accurately updated.
When medications have changed, the care plan is updated immediately, and when my friend asked for different get up and bed times, these were accommodated within a few days.
We have access to an App, on which all of the visits are very accurately and clearly recorded along with all actions taken by the carer on the visit. There are regular manager spot checks on the staff, and care reviews by management to make sure we are all happy.
This is paid for care but cheaper than a home and my friend is happier at home.
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Review from Paul F (Son of Client) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
B & H Care have provided exceptional care for my elderly, disabled mother. From the very beginning, their professionalism, compassion, and genuine kindness have been outstanding.
Every member of the team treats my mum with the utmost respect & dignity, always going above & beyond to make sure she feels
comfortable, safe, and valued.
Reply from Hazel Stonya, Registered Manager at B & H Care
Thank you so much for your kind words and trust in our team. It's been a privilege to support your mother, and we're truly pleased to know that our care has made a positive difference. At B & H Care,…read more
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Review from Jan W (Mother of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Agency going from strength to strength. B&H have provided domiciliary care for our son for over two years. Staff are well trained, punctual and understanding of needs of client. Communication is good, weekly rotas always sent through and any changes notified in good time. Reassuring as a parent
to know good care and support is being provided for our son.
Reply from Hazel Stonya, Registered Manager at B & H Care
Thank you so much for your kind words and for taking the time to share your experience. It has been our privilege to support your son over the past two years. We're delighted to know that our team's…read more
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Review from J S (Son of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been very good since being set up eight months ago after hospital admission. Organised smoothly and care has continued daily with morning visit; lunch time visits for ensuring eating were stopped after two months after being successful.
Care has continued with friendly staff throughout
and Dad is very happy and content. Extra care post cataract surgery was taken on board without any problems.
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  • Treated with Dignity
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Review from Wendy J (Daughter-in-law of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
B&H care looked after my mother in law they were always on the other end of phone keeping us informed if they were concerned. Great care from the carers went above and beyond .we were so grateful to know she was in safe hands thank you all so much.
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Review from Pamela W (Wife of Client) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband required full time care for 18 months.
B & H care were absolutely amazing. The carers were all wonderful people who went above and beyond their duties, in fact we were so fond of them they became like our friends.
They always made sure my husband never lost his dignity. They were always
happy and just truly exceptional people who made my husband feel safe and comfortable.
The admin team were also unbelievably supportive, so helpful at all times.
Extremely accommodating to my husbands changing needs.
I would 100 percent recommend this wonderful home care company as a family we truly can't
thank you enough for all that you all did for my husband to make his and my life so much easier and for always being there on the other end of the phone.
Thank you so much, we won't forget any of your staff and the kindness that my husband and myself were given.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.627)

Overview of Review Score

The Review Score of 9.6 (9.627) out of 10 for B & H Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for B & H Care is calculated as follows: ( (38 Excellents x 5) + (3 Goods x 4) ) ÷ 41 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for B & H Care is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (8)

Hazel

Hazel Stonya

Job Title: Registered Manager Joined: 2019

Hello, my name is Hazel and I am the Registered Manager at B & H Care. We are based in Ipswich and proudly provide high-quality care across Ipswich, Kesgrave, Stowmarket, Woodbridge and Melton. We also support clients in Lowestoft with the capacity to extend our services to Bury St Edmunds and Cambridge.


At B & H Care, compassion and quality are at the heart of everything we do. These values define me both personally and professionally. I am always happy to help anyone in need, so please feel free to reach out to me at any time.

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Michellle Hakata

Job Title: Nominated Individual Joined: 2019

Michelle Hakata

Obiageli

Obiageli Ofokansi

Job Title: Care Coordinator Joined: 2021

Hello, my name is Obiageli and I am the Care Coordinator at B & H Care. I serve as a point of contact for social services, clients and carers, ensuring smooth communication and seamless coordination of care.
Based in Ipswich, I work closely with our management team to make sure every client receives high-quality, person-centred support tailored to their individual needs. At B & H Care, compassion and quality are at the heart of everything we do and I take pride in helping our clients feel supported, valued and well cared for.

Nhlanhla

Nhlanhla Mbele

Job Title: Senior Support Worker Joined: 2022

Hello, my name is Nhlanhla (Basil), and I am a senior carer at B & H Care. We are based in Ipswich and proudly deliver exceptional, person-centred care across Ipswich, Kesgrave, Stowmarket, Woodbridge, and Melton. Our dedicated team also supports clients in Lowestoft.


At B&H Care, we are committed to providing high-quality care that promotes independence, respect and comfort. We believe that every individual deserves to be treated with dignity, compassion and understanding. These values are at the heart of everything we do.


As part of the B & H Care team, my role as a senior career is guided by these principles. Together, we strive to make a positive difference in the lives of our clients, ensuring their needs are met with professionalism, empathy, and genuine care.

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Kelsie S

Job Title: Communications Lead Joined: 2023

Communications Lead

Martha

Martha Boamah

Job Title: Senior Carer Joined: 2023

I am Martha a senior carer with over 2 years experience in providing professional, compassionate care and support to adult and people with learning disabilities. I am skilled at assisting with daily activities, medication management and companionship tailored to specific client needs.


I am currently working with B & H Care based in Ipswich with clients all over Ipswich and it's neighbouring towns. B&H Care focuses on person centred care, great team work and client satisfaction as the hallmark. This has equipped me with confidence and the required skills to execute my role as a caregiver to the satisfaction of all the clients put under my care.

Abbey

Abbey Maynard

Job Title: Office Admin Joined: 2023

Office Admin

Beverley

Beverley Smith

Job Title: Office Administrator Joined: 2025

I was born in London and bought up in the South East London area, after travelling for a while I finally settled in Suffolk with my family, I started working with B and H Care after being a full time carer for my nan who had Alzheimers and the B and H Team would come in and help me so I wanted to give back and support them for the amazing jobs they do.


I absolutely love my job, and talking to all our clients and their families makes my day.

Frequently Asked Questions about B & H Care

What Type of Services does B & H Care offer?

B & H Care offers Home Care.

How many Carers does B & H Care employ?

B & H Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact B & H Care to verify any information. View our terms and conditions. B & H Care has an Enhanced Service - more info.