B & H Care

First Floor 32 Queen Street, Ipswich IP1 1SS
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9.0 3 Reviews
  • B & H Care, Ipswich
B & H Care is an independent care agency based in Ipswich, but covering all of East Anglia.

They deliver a wide range of health care support staff who can provide care services for a diverse range of service users, such as elderly adults, adults with mental and physical disability, individuals with learning disabilities/autism and dementia.

B & H Care offer highly skilled and professional care staff, helping service users to achieve optimum state of health and well-being through a team that is carefully selected and trained. The team focuses on providing care that is in partnership with clients and relevant organisations to ensure a truly bespoke level of personal care.

B & H Care offers trained healthcare support staff who deliver compassionate care to clients in their homes, in care homes, assisted living, hospital settings and in the community.

Health care support staff can be provided to offer support for any period of time from as little as one hour to 24-hour live-in care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25
  • Weekly Live-in Care Fees: from £1250

Bank holiday is double

These prices are only a guideline, please contact B & H Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • B & H Care Ltd

Person in charge

  • Hazel Stonya (Registered Manager)

Admission Criteria

  • n/a

B & H Care Reviews (3)

9.0

B & H Care has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time B & H Care has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 2
  • 3
  • 3
  • 0
Reviewer Connection to B & H Care
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from J S (Son of Client) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has been very good since being set up eight months ago after hospital admission. Organised smoothly and care has continued daily with morning visit; lunch time visits for ensuring eating were stopped after two months after being successful.
Care has continued with friendly staff throughout
and Dad is very happy and content. Extra care post cataract surgery was taken on board without any problems.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Wendy J (Daughter-in-law of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
B&H care looked after my mother in law they were always on the other end of phone keeping us informed if they were concerned. Great care from the carers went above and beyond .we were so grateful to know she was in safe hands thank you all so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pamela W (Wife of Client) published on 28 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband required full time care for 18 months.
B & H care were absolutely amazing. The carers were all wonderful people who went above and beyond their duties, in fact we were so fond of them they became like our friends.
They always made sure my husband never lost his dignity. They were always
happy and just truly exceptional people who made my husband feel safe and comfortable.
The admin team were also unbelievably supportive, so helpful at all times.
Extremely accommodating to my husbands changing needs.
I would 100 percent recommend this wonderful home care company as a family we truly can't
thank you enough for all that you all did for my husband to make his and my life so much easier and for always being there on the other end of the phone.
Thank you so much, we won't forget any of your staff and the kindness that my husband and myself were given.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for B & H Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for B & H Care is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for B & H Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Beverley

Beverley Smith

Job Title: Office Administrator Joined: 2025

I was born in London and bought up in the South East London area, after travelling for a while I finally settled in Suffolk with my family, I started working with B and H Care after being a full time carer for my nan who had Alzheimers and the B and H Team would come in and help me so I wanted to give back and support them for the amazing jobs they do.


I absolutely love my job, and talking to all our clients and their families makes my day.

Frequently Asked Questions about B & H Care

What Type of Services does B & H Care offer?

B & H Care offers Home Care.

How many Carers does B & H Care employ?

B & H Care employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact B & H Care to verify any information. View our terms and conditions. B & H Care has an Enhanced Service - more info.