Care Provided by Tender Hands Homecare
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Food Preparation & Serving
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Direct payment, CHC funding and local authority funding accepted at their agreed rate.
The price(s) shown are provided by the agency. Contact Tender Hands Homecare for full pricing details and T&Cs.
Contact Tender Hands Homecare to get a personalised quote
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Tender Hands Homecare Ltd
- Private Owned
Person in charge
- Kelly Sutherain (Manager)
Are you the Owner/Manager of Tender Hands Homecare?View your Advertising Options
Tender Hands Homecare Reviews (4)
Over all time Tender Hands Homecare has 4 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Tender Hands Homecare
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Review from D S (Daughter of Client) published on 1 February 2024 Submitted via Website•
Overall Experience
Tender Hands took exceptional care of my dad for the last 12 months.
They were empathetic to all his needs, and the communication was second to none.
I do not know what we would have done without them.
They were empathetic to all his needs, and the communication was second to none.
I do not know what we would have done without them.
The small team of carers got to know my dad very well, and he loved chatting with them.
Tender Hands took exceptional care of my dad for the last 12 months.
They were empathetic to all his needs, and the communication was second to none.
I do not know what we would have done without them.
They were empathetic to all his needs, and the communication was second to none.
I do not know what we would have done without them.
The small team of carers got to know my dad very well, and he loved chatting with them.
Review from Shelagh H (Daughter of Client) published on 7 March 2023 Submitted via Website•
Overall Experience
Mum was discharged from a care placement where the aim was to remobilise her after a fall and hospital stay. Instead, she was put on bedrest for five weeks and returned to her home with the expectation that she be nursed in bed and was unlikely to make much improvement. Five of the Tender Hands...
Mum was discharged from a care placement where the aim was to remobilise her after a fall and hospital stay. Instead, she was put on bedrest for five weeks and returned to her home with the expectation that she be nursed in bed and was unlikely to make much improvement. Five of the Tender Hands team have contributed to her care and, within a fortnight, have had her exercising in bed to regain muscle strength, sitting up in bed, and just this week, with support and a frame, walking to the table to eat her meals.
The team are all very knowledgeable and kind. They have gained mum's confidence and turned round her future quality of life - we can not thank them enough, or speak more highly of them.
Review from Karen B (Daughter of Client) published on 31 January 2023 Submitted via Website•
Overall Experience
Tender Hands Homecare are truly dedicated and caring people. My mum had a swallowing condition and dementia. The young lady who looked after my mum for 9 months bonded very quickly with both my mum and dad. She cooked a special diet and massaged my mum's legs. The carer brightened up my mum's days...
Tender Hands Homecare are truly dedicated and caring people. My mum had a swallowing condition and dementia. The young lady who looked after my mum for 9 months bonded very quickly with both my mum and dad. She cooked a special diet and massaged my mum's legs. The carer brightened up my mum's days by taking her outside in the garden and to the local park. She helped both my mum's and dad's mental health too by playing simple board games. The carer is very kind and thoughtful and knew what to do, and who to contact, in most situations. She contacted her manager when she was unsure of any medical issues. The carer was also able to feed my mum through her PEG tube after my mum could no longer swallow. My mum recently passed away, but the carer still keeps in touch with us. We appreciate the kindness and expertise shown by all members of Tender Hands Homecare and would highly recommend them. The carer has a natural talent for this kind of work and is a great asset to the company.
Review from Jeff G (Son of Client) published on 24 January 2023 Submitted via Website•
Overall Experience
I have employed the manager for the past 9 months prior to her establishing Tender Hands Homecare. She has looked after my 92-year-old mother who is housebound and is suffering from the early stages of dementia.
The manager is a qualified nurse, which is a great asset as she is able to identify...
I have employed the manager for the past 9 months prior to her establishing Tender Hands Homecare. She has looked after my 92-year-old mother who is housebound and is suffering from the early stages of dementia.
The manager is a qualified nurse, which is a great asset as she is able to identify any other issues that might arise during her morning daily visits. During these visits, she ensures my mother gets out of bed safely, assists her with showering and getting dressed, gives her a light breakfast and ensures the correct medication is administered.
The manager is a kind-hearted and caring person and I have no reservations that she will ensure this trait is passed on to other members of her staff.
The manager is a qualified nurse, which is a great asset as she is able to identify any other issues that might arise during her morning daily visits. During these visits, she ensures my mother gets out of bed safely, assists her with showering and getting dressed, gives her a light breakfast and ensures the correct medication is administered.
The manager is a kind-hearted and caring person and I have no reservations that she will ensure this trait is passed on to other members of her staff.
She has built up a lovely rapport with my mother who looks forward to seeing her in the mornings and if time permits after her duties she will sit and talk to my mother. I have found the manager to be completely trustworthy and she will always call me if there are any issues.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 June 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Tender Hands Homecare to verify any information. View our terms and conditions. Tender Hands Homecare has a Basic Service -what a Basic Service includes.