Helping Hands Home Care (Cramlington)

The Master Suite, The Lofts, 228 Park View, Whitley Bay NE26 3QR
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9.2 18 Reviews
  • Helping Hands Home Care (Cramlington), Whitley Bay
From hourly visits to live-in care, the experienced team of care professionals at Helping Hands Home Care (Cramlington) follow carefully designed, personalised care plans to ensure each client receives the care and support they need to live independently and safely in their own homes. As much or as little care as is needed can be provided, and plans can be adapted over time to suit changing requirements or preferences.

The team offer care and support across Blyth, Bedlington, Burradon, Brunswick Village, Nedderton, Stannington, Brenkley, Seaton Burn, Annitsford, New Hartley, Seaton Delaval, Wideopen, Whitley Bay and the surrounding areas.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Cramlington) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Nicola Thompson (Branch Care Manager)

Helping Hands Home Care (Cramlington) Reviews (18)

9.2

Helping Hands Home Care (Cramlington) has a Review Score of 9.2 (9.152) out of 10, based on 7 reviews in the last 2 years.
Over all time Helping Hands Home Care (Cramlington) has 18 reviews.

Overall Experience
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Date Published
  • 18
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Reviewer Connection to Helping Hands Home Care (Cramlington)
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Total of 18, showing 1-18
Review from Christopher S (Son of Client) published on 27 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very caring, friendly and helpful, can't fault any of them.
Timing of care visits is a little suboptimal. Over time they seem to "migrate" to earlier than initially requested
I have been promised access to a "care portal" on several occasions but the only time I received any login details
for this they didn't work. No reply when I queried this.
Value for money is OK. Care seems expensive but recognise that the staff need to rewarded appropriately.
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Review from Chris S (Daughter of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service has always been responsive and professional - all staff I've dealt with have been pleasant and helpful. Requests and queries have been dealt with promptly and appropriately. The direct care staff that I've met have been competent and communicative
Only concern is that timekeeping to planned
session times is not always consistent and mother has experienced staff who are not as capable in kitchen or domestic skills as she needs- this is only her view however - I don't get direct feedback from the staff. All the staff I've experienced have been as capable as I would expect.
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Review from A R (Client) assisted by family/friend published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall care is very good, carers are generally very capable and reliable. Punctuality is very important.
However, some carers are much more capable than others. Sometimes a different carer arrives than the one that I have been advised will attend and at a different time without anyone informing me.
All the carers are very friendly and helpful.
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Review from D G (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother receives such wonderful care from all her carers. I can rest assured that her care needs are being met and my mother genuinely enjoys their company. We have been with Helping Hands for a few years now and communication has always been excellent. If a problem arises, the management is easy
to reach and is acted on swiftly. Thank you for all you do!
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Review from C D (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly professional service. My dad looks forward to the "nurses" coming. They listen to his stories, and nothing is too much for them.
Having them help with my dad's care has taken a huge pressure from both me and my sister.
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Review from Tracy M (Daughter of Client) published on 21 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion that my mam received was outstanding and we were all treated like family. I would highly recommend this care provider to anyone looking for home care. My mam passed away 16th May 2023 and even after then I was contacted by them to see how us as a family were coping.
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Review from Bryan D (Son of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been with Helping Hands for almost six months. My mam, who is in her nineties, is very independent and was initially reluctant to receive help. Following an informative and helpful discussion at home with a staff manager, Mam agreed to have daily visits from a carer. During one visit, I was
contacted by the carer informing me that Mam was unwell and that she had sent for the paramedics and would stay with Mam until I arrived. Mam was hospitalised for a number of days and the only issue I had with Helping Hands was being unable to contact them out of hours to suspend the contract until my Mam was discharged from hospital. Conversely, just prior to Mam coming home, I was able to speak to a staff manager fairly quickly to discuss some small adjustments to her contract and this was arranged immediately and without any fuss. The care provided has been good, my mam enjoys her daily visit from the carer and the family have the additional assurance that she is being looked after.
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Review from L A (Granddaughter of Client) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn’t be more pleased with the services we have received for my grandma from Helping Hands. All of the staff are lovely and the office staff couldn’t do enough for us. The two ladies from the office especially have both been amazing and nothing we have asked so far has been an issue. The carers have
been lovely with my grandma, they have made her feel comfortable since the beginning and helped her day-to-day life so much! All the staff at Helping Hands go above and beyond for their clients and we couldn’t thank them enough.
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Review from K D (Daughter of Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I never heard from one week to the next about visits to my mother unless I ask. The online system has never worked since my mother started having visits.
More communication is required between service and family especially when the person has dementia and can't remember the visits.
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Review from K S (Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are really good, the staff are all very lovely, always there for you and they know how to talk to me and calm me down if I’m anxious. I love seeing each member of staff and the manager is lovely as well I would recommend Helping Hands to anyone as they are very good and best service I’ve
had.
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Review from S S (Father of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but gratitude for the service provided for our daughter. She loves seeing all the girls who provide her care, they are well chosen. The staff and manager go above and beyond to help our daughter, helping her to build her confidence and well-being. Thank you.
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Review from B R (Son of Client) published on 13 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Used Helping Hands for the first time for 8 days between the 10th - 17th December 2022 to act as cover for my dad who is 90 years old and has been diagnosed with Mixed Dementia. Staff were very pleasant and communicated with me when I rang to see how he was during my ski holiday. The only downside was
when Dad fell out of bed on the very day of my return. He had actually fallen on his neck and damaged it and Helping Hands quite rightly said they couldn't touch him when he fell on the floor. Care Call said the same resulting in him going to hospital where a stiff neck brace was fitted and he remained there for a full month until the C-7 fracture healed. He was actually released from hospital three days before I was due to go away again in January but the hospital transferred him to a local care home as it was deemed he needed 24 hour care not just daily care. Unfortunately, now my dad gets up frequently during the night and respite is the only option. Thank you for helping me last year.
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Review from D W (Daughter-in-law of Client) published on 10 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands were absolutely marvellous with my father-in-law and mother-in-law at a time when they desperately needed help. They were knowledgeable and efficient and were so kind. We could not have asked for better. Sadly my father-in-law has now passed away, but their help made such a difference
to us all. I would not hesitate to recommend their services.
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Review from Sandra B (Daughter of Client) published on 11 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Communication has improved much of late, one member of staff, in particular, is providing fabulous support.
Consistency of staff is much appreciated as Mum and Dad like to form relationships and with that comes more trust. Still feel like we need to stop asking Mum and Dad if they would like things
cleaned like beds changed etc and just do it regardless.
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Review from Jan H (Daughter of Client) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been contracted with Helping Hands for several months now. Initially, my Mam was keen to manage without help and only agreed because it would be helpful for the family. After a reluctant start, on Mam's part, and some work from Helping Hands to schedule a regular carer, the weekly visit is going
well. I have found the management team exceptionally helpful & supportive in a number of matters. Mam is now developing trust and valuable companionship with her helpers. As a plus, because they vacuum her floors among other tasks, there have been no further bumps or skin breaks to her shins which was a real worry as she is frail and doesn't heal well. Thank you for all you've done, we feel confident to continue to develop the care and support package with you as Mam's needs increase.
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Review from S W (Daughter of Client) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother thoroughly enjoys her Helping Hands ladies. Always willing to do anything in the house and time for a chat.
My mother tells me that the carers arrive on time and she feels like she has had a friend round for coffee which I feel really helps her mental health.
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Review from S L (Son of Client) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Continuing great service from the Helping Hands team for my dad. Timely and friendly and always willing to accommodate any additional hours or changes to his routine to suit. He always speaks so highly of his carers, especially one lady who he says always has a tale to tell and always brings a smile
to the house first thing in the morning when she visits.
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Review from Janine O (Daughter of Client) published on 27 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but good things to say about our experience with Helping Hands Home Care so far.
My mum is very happy with the care she has received and finds the carers kind, helpful and respectful.
The office team have all been great too, good communication, understanding and kind.
Reply from Elaine Masterson, Branch Care Manager at Helping Hands Home Care (Cramlington)

Hi Janine,
Thank you ever so much for leaving such an amazing review for us! It's wonderful to hear how happy your mum is with our support and that she finds our carers to be so kind, helpful, and respectful. Your lovely feedback means the world to us.
With very best wishes.

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Current Review Score: 9.2 (9.152)

Overview of Review Score

The Review Score of 9.2 (9.152) out of 10 for Helping Hands Home Care (Cramlington) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.452 for Helping Hands Home Care (Cramlington) is calculated as follows: ( (22 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 42 Ratings = 4.452
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cramlington) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Oct 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola Thompson

Job Title: Branch Care Manager

I’m Nicola, I‘ve worked in care for around 13 years, starting as a carer in the community.


After 4 years, I transitioned to the office side, becoming a Care Coordinator. I enjoy working with Helping Hands and appreciate the fantastic team we have. I love connecting with both customers and carers and strive to succeed together as a team.


In my spare time, I cherish spending time with family and friends, walking, and taking breaks away.

Frequently Asked Questions about Helping Hands Home Care (Cramlington)

What Type of Services does Helping Hands Home Care (Cramlington) offer?

Helping Hands Home Care (Cramlington) offers Home Care.

How many Carers does Helping Hands Home Care (Cramlington) employ?

Helping Hands Home Care (Cramlington) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cramlington) to verify any information. View our terms and conditions. Helping Hands Home Care (Cramlington) has an Enhanced Service - more info.