ProAce Healthcare Services Ltd

The Town Hall, Chambers Business & Conference, High Street East, Wallsend NE28 7AT
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8.0 1 Review
  • ProAce Healthcare Services Ltd, Wallsend
ProAce Healthcare Services Ltd is a home care agency that offers palliative and end-of-life care. The agency provides a variety of personal care and essential domestic support services for vulnerable adults aged 18 to 65, as well as those over 65, who are living in their own homes and may be dealing with dementia, mental health issues, physical disabilities, sensory impairments, or learning difficulties. ProAce is regulated and inspected by the Care Quality Commission and is recognised as an approved provider by contracting authorities.

The specific services provided to each service user will differ and be customised to meet individual needs, with reablement being a significant focus. Clients are encouraged and prompted to carry out various tasks, including:

Activities of daily living
Self-care skills
Getting up or going to bed
Ensuring the home is safe and secure before leaving
Transfers to and from bed, chair, or toilet
Supervising mobility as required during visits
Washing and bathing, utilising equipment as necessary, along with shaving, hair care, denture and mouth care, hand and fingernail care, and foot care (excluding nail care that requires a state-registered chiropodist or podiatrist, as well as any surgical or cosmetic procedures)
Toileting assistance, including necessary cleaning and safe disposal of waste or continence pads (including related to menstruation processes and emptying of commodes)
Emptying or changing catheter or stoma bags as part of existing care requirements with associated monitoring
Skin care, such as moisturising very dry skin
Assisting with clothing choices for the day
Dressing and undressing
Preparing food and drinks
Prompting medication intake or safely administering prescribed medication according to established protocols
Putting on appliances, with appropriate training, such as surgical or support stockings, leg callipers, or artificial limbs
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Care Provided by ProAce Healthcare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £28
  • Weekly Live-in Care Fees: £900 – £1500

These prices are only a guideline, please contact ProAce Healthcare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • ProAce Healthcare Services Ltd

Person in charge

  • Monica Thondhlana (Care Manager)

ProAce Healthcare Services Ltd Reviews (1)

8.0

ProAce Healthcare Services Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time ProAce Healthcare Services Ltd has 1 review.

Overall Experience
  • 1
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Date Published
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Reviewer Connection to ProAce Healthcare Services Ltd
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Total of 1, showing 1-1
Review from Christine C (Wife of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
ProAce have quickly got up to speed for my husband's care. The staff are excellent. It's been a long time since we have had such professional and reliable care. They do everything they can to help and provide support including going the extra mile when needed. I cannot fault their staff or their
service, I highly recommend them.
Reply from Monica Thondhlana, Director at ProAce Healthcare Services Ltd

Thank you so much for your kind words. We are delighted to hear that you feel supported and that our staff are making a positive difference in your husbands care. At ProAce, we pride ourselves on delivering professional, reliable, and compassionate support, and it means a lot to know that this is being reflected in the service you receive. Your recommendation is truly appreciated, and we will continue to go the extra mile to ensure your husband receives the best possible care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for ProAce Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for ProAce Healthcare Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for ProAce Healthcare Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about ProAce Healthcare Services Ltd

What Type of Services does ProAce Healthcare Services Ltd offer?

ProAce Healthcare Services Ltd offers Home Care.

How many Carers does ProAce Healthcare Services Ltd employ?

ProAce Healthcare Services Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact ProAce Healthcare Services Ltd to verify any information. View our terms and conditions. ProAce Healthcare Services Ltd has an Enhanced Service - more info.