ProAce Healthcare Services Ltd

The Town Hall, Chambers Business & Conference, High Street East, Wallsend NE28 7AT
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9.5 5 Reviews
  • ProAce Healthcare Services Ltd, Wallsend
ProAce Healthcare Services Ltd is a home care agency that offers palliative and end-of-life care. The agency provides a variety of personal care and essential domestic support services for vulnerable adults aged 18 to 65, as well as those over 65, who are living in their own homes and may be dealing with dementia, mental health issues, physical disabilities, sensory impairments, or learning difficulties. ProAce is regulated and inspected by the Care Quality Commission and is recognised as an approved provider by contracting authorities.

The specific services provided to each service user will differ and be customised to meet individual needs, with reablement being a significant focus. Clients are encouraged and prompted to carry out various tasks, including:

Activities of daily living
Self-care skills
Getting up or going to bed
Ensuring the home is safe and secure before leaving
Transfers to and from bed, chair, or toilet
Supervising mobility as required during visits
Washing and bathing, utilising equipment as necessary, along with shaving, hair care, denture and mouth care, hand and fingernail care, and foot care (excluding nail care that requires a state-registered chiropodist or podiatrist, as well as any surgical or cosmetic procedures)
Toileting assistance, including necessary cleaning and safe disposal of waste or continence pads (including related to menstruation processes and emptying of commodes)
Emptying or changing catheter or stoma bags as part of existing care requirements with associated monitoring
Skin care, such as moisturising very dry skin
Assisting with clothing choices for the day
Dressing and undressing
Preparing food and drinks
Prompting medication intake or safely administering prescribed medication according to established protocols
Putting on appliances, with appropriate training, such as surgical or support stockings, leg callipers, or artificial limbs
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Care Provided by ProAce Healthcare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £1000 – £1800

These prices are only a guideline, please contact ProAce Healthcare Services Ltd to find out the exact price for your requirements.

Contact ProAce Healthcare Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact ProAce Healthcare Services Ltd to get a personalised quote.

Good to Know

Owner

  • ProAce Healthcare Services Ltd
  • Privately Owned

Person in Charge

  • Monica Thondhlana (Care Manager)

ProAce Healthcare Services Ltd Reviews (5)

9.5

ProAce Healthcare Services Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time ProAce Healthcare Services Ltd has 5 reviews.

Overall Experience
  • 5
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Date Published
  • 5
  • 5
  • 5
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Reviewer Connection to ProAce Healthcare Services Ltd
  • 2
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  • 1
Total of 5, showing 1-5
Review from Karen C (Daughter of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Proace has been seeing to my father since November 2025 morning and evening calls they are very reliable always on time friendly and always reassure my father, I contacted Cilla who is absolutely brilliant nothing a problem to her ( day or night ) and if she can sort it it's done hassle free I've needed
some over night care the last couple of weeks I contacted her 6pm on Friday night and it was sorted to start on the Saturday evening Cecil has been the main carer staying in the evening and he been a absolute gem and the care he gave is above his duties and I'll always be in his debt Roland is his other evening care and again a absolute gem my father has a team of about 6 male carers and everyone of them is brilliant my father is 90yrs old lived independently on his own for the last 9yrs so it was a big change needing carers in his home but they have been amazing
Reply from Monica Thondhlana, Director at ProAce Healthcare Services LtdThank you so much for your kind and thoughtful feedback. It truly means a lot to all of us at ProAce Healthcare Services . We are delighted to hear that your father feels reassured and supported by the team. At ProAce, we strongly believe that the beauty of good care lies in working together as a team, listening to one another, and most importantly listening to the people we support and their families. This helps us ensure that care remains person-centred and responsive to individual needs.
Thank you again for taking the time to share your experience and for trusting us with your father's care. Your kind words will be shared with the whole team, and we are truly grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Helena C (Daughter of Client) published on 6 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As an overseas daughter of an elderly father, I have not worried about my Dad's wellbeing since ProAce began supporting him.


Prior to their support he was underweight and in hospital from general poor health, about once a month.


Now he's gained weight, takes his tablets without fail, and has cheerful

company twice a day.
It took a few weeks for everyone to get used to the new routines, but a few months in and there's a nice rhythm and familiarity.


The team members are always reliable, friendly, respectful and helpful. They communicate well with him and one another, so there's continuity. My sense is that while it's a job, they do actually care.


My Dad's overall quality of life is definitely better with them. Without them he would have to go into a care home, which he really wants to avoid.


Thank you ProAce.

Reply from Monica Thondhlana, Director at ProAce Healthcare Services LtdThank you so much for your kind words and for sharing your experience. We're truly pleased to hear that your Dad is happier, healthier, and enjoying the companionship of our team. It means a lot to know our support is making a positive difference. We'll be sure to pass your lovely feedback on to the carers.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John P (Son of Client) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All good and very caring and considerate to his needs, and will adapt to ever changing situations regarding his needs and health at the time. Will always do what you ask on the day without any question.
Reply from Monica Thondhlana, Director at ProAce Healthcare Services LtdThank you so much for your kind words.
We're delighted to hear that you feel supported by a team that is caring, considerate, and responsive. Providing person-centred care means adapting to changing needs and health situations, and it's wonderful to know this flexibility and dedication are making a positive difference.
Your feedback truly means a lot to us, and we remain committed to always listening, responding, and delivering the highest standard of care every day.

Thank you again for your trust and support
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Review from Elsie D (Wife of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Proace Health care have always been kind, friendly and professional. These last few weeks we have needed extra care and all of the staff have gone over and above to help. Special thanks to the office staff who kindly arranged all the extra equipment we required and also Special thanks to Freeman
without who's help we would have all still been running up and down the stairs.
Reply from Monica Thondhlana, Director at ProAce Healthcare Services LtdWe are delighted to hear that you have found our staff kind, friendly and professional, particularly during a time when additional support was needed. Our team always aims to go above and beyond to ensure the people we support and their families feel reassured and well cared for.

We are especially pleased that the additional equipment arrangements made a positive difference. Your comments will be shared with both our care and office teams, as recognition of their hard work is truly appreciated.

Thank you again for taking the time to share your experience.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Wife of Client) published on 25 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff of ProAce Care to be approachable, helpful and kind. Their visits are timely, regular and reliable. They leave our bathroom and bedroom in excellent shape after they have delivered care and provide a really good service.
Reply from Monica Thondhlana, Care Manager at ProAce Healthcare Services LtdThank you for taking the time to share your positive feedback.

We are very pleased to hear that you have found our team approachable, helpful and kind. It is especially encouraging to know that you feel our visits are timely, regular and reliable, and that the standard of care and attention to detail meets your expectations.

Your comments will be shared with the team, as feedback like this means a great deal to them. Thank you again for your support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for ProAce Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for ProAce Healthcare Services Ltd is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for ProAce Healthcare Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Monica

Monica

Job Title: Nominated Individual, Care Manager & RGN Joined: 2022

Monica’s passion for nursing was deeply shaped by caring for her father during his battle with prostate cancer. Through that experience, she discovered a calling to support people during some of the most vulnerable moments of their lives. It quickly became clear that she felt at home both on hospital wards and within the community, delivering compassionate, person-centred care.


Her career spans roles as a bank healthcare assistant, student nurse on ward placements, and Registered General Nurse (RGN). Throughout her practice, Monica has consistently embraced a holistic, whole-person approach to care.


Monica worked at the Newcastle upon Tyne Hospitals NHS Foundation Trust as a urology staff nurse, specialising in the management of complex catheter referrals from the community. She also worked on the staff bank for the Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, gaining valuable experience in mental health services.


With 23 years of experience in health and social care, Monica brings a wealth of knowledge across a broad range of settings. She has worked with children aged 0–8 in care environments and as a registered childminder. Her experience also includes working alongside local authorities, supporting homeless individuals, young adults, young offenders in rehabilitation, and women refugees.


In addition, Monica has extensive experience in both residential care homes and domiciliary care services, equipping her with a well-rounded understanding of complex and community-based care needs.


She has achieved the following qualifications:
- NVQ level 3 in childcare, early years and education
- BA Honours Social Care
- BSc Honours in Adult Nursing.

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Cilla

Job Title: Registered Manager Joined: 2022

Meet the Registered Manager – Cilla Karumazondo
Hello, my name is Cilla, and I am the Registered Manager for ProAce Healthcare.


I am a Registered Adult Nurse with over 21 years of experience in health and social care, and I am registered with the Nursing and Midwifery Council. My clinical background is in palliative and end-of-life care, and I hold a master’s degree in Practice Development from the University of Northumbria.


Before becoming a Registered Manager, I held senior roles within the NHS, including End of Life Care Facilitator at South Tyneside and Sunderland NHS Foundation Trust and Specialist Palliative Care Nurse with Northumbria Healthcare NHS Foundation Trust. In these positions, I supported the development of end-of-life services and worked closely with patients and families during some of the most significant and emotional moments of their lives, ensuring care was compassionate, coordinated, and dignified.


My time working at St Oswald’s Hospice was particularly meaningful to me. It was there that I truly came to appreciate how powerful it is to make a difference in someone’s life — not only through clinical expertise, but through kindness, presence, and genuine human connection. That experience continues to shape the way I lead today, placing compassion and dignity at the heart of everything we do.


I am passionate about ensuring that people have the choice to remain in their own homes, surrounded by familiarity and comfort, while receiving high-quality, compassionate care. I believe that good care is not just about meeting needs — it is about preserving dignity, promoting independence, and building trusting relationships.


As a manager, I am supportive, approachable, and hands-on. I work closely with our carers to ensure they feel valued, confident, and well-trained. I strongly believe that when staff feel supported, they deliver the very best care.


My background as both a nurse and a teacher has shaped my leadership style — I prioritise learning, continuous improvement, and high standards. I am committed to ensuring our service is safe, person-centred, and delivered with kindness and respect always.


It is a privilege to lead a team that is dedicated to making a real difference in people’s lives every day.

Frequently Asked Questions about ProAce Healthcare Services Ltd

How many Carers does ProAce Healthcare Services Ltd employ?

ProAce Healthcare Services Ltd employs 46 carers.

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