ProAce Healthcare Services Ltd

Monica’s passion for nursing was deeply shaped by caring for her father during his battle with prostate cancer. Through that experience, she discovered a calling to support people during some of the most vulnerable moments of their lives. It quickly became clear that she felt at home both on hospital wards and within the community, delivering compassionate, person-centred care.

Her career spans roles as a bank healthcare assistant, student nurse on ward placements, and Registered General Nurse (RGN). Throughout her practice, Monica has consistently embraced a holistic, whole-person approach to care.

Monica worked at the Newcastle upon Tyne Hospitals NHS Foundation Trust as a urology staff nurse, specialising in the management of complex catheter referrals from the community. She also worked on the staff bank for the Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, gaining valuable experience in mental health services.

With 23 years of experience in health and social care, Monica brings a wealth of knowledge across a broad range of settings. She has worked with children aged 0–8 in care environments and as a registered childminder. Her experience also includes working alongside local authorities, supporting homeless individuals, young adults, young offenders in rehabilitation, and women refugees.

In addition, Monica has extensive experience in both residential care homes and domiciliary care services, equipping her with a well-rounded understanding of complex and community-based care needs.

- BSc Honours in Adult Nursing.

Hello, my name is Cilla, and I am the Registered Manager for ProAce Healthcare.

I am a Registered Adult Nurse with over 21 years of experience in health and social care, and I am registered with the Nursing and Midwifery Council. My clinical background is in palliative and end-of-life care, and I hold a master’s degree in Practice Development from the University of Northumbria.

Before becoming a Registered Manager, I held senior roles within the NHS, including End of Life Care Facilitator at South Tyneside and Sunderland NHS Foundation Trust and Specialist Palliative Care Nurse with Northumbria Healthcare NHS Foundation Trust. In these positions, I supported the development of end-of-life services and worked closely with patients and families during some of the most significant and emotional moments of their lives, ensuring care was compassionate, coordinated, and dignified.

My time working at St Oswald’s Hospice was particularly meaningful to me. It was there that I truly came to appreciate how powerful it is to make a difference in someone’s life — not only through clinical expertise, but through kindness, presence, and genuine human connection. That experience continues to shape the way I lead today, placing compassion and dignity at the heart of everything we do.

I am passionate about ensuring that people have the choice to remain in their own homes, surrounded by familiarity and comfort, while receiving high-quality, compassionate care. I believe that good care is not just about meeting needs — it is about preserving dignity, promoting independence, and building trusting relationships.

As a manager, I am supportive, approachable, and hands-on. I work closely with our carers to ensure they feel valued, confident, and well-trained. I strongly believe that when staff feel supported, they deliver the very best care.

My background as both a nurse and a teacher has shaped my leadership style — I prioritise learning, continuous improvement, and high standards. I am committed to ensuring our service is safe, person-centred, and delivered with kindness and respect always.

It is a privilege to lead a team that is dedicated to making a real difference in people’s lives every day.