Infinity Care 365

Unit 1 Franklyn House, Daux Road, Billingshurst RH14 9SJ
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8.2 9 Reviews
  • Infinity Care 365, Billingshurst
Infinity Care 365 delivers exceptional, personalised care to individuals in the comfort of their own homes across West Sussex. This dedicated service provider focuses on enhancing the overall well-being of each service user, ensuring they can maintain their independence while receiving the support they need.

Types of Care and Specialist Services

Infinity Care 365 offers a comprehensive range of care services tailored to meet the diverse needs of its service users. These services include:

Personal Care: Assistance with daily living activities such as bathing, dressing, and grooming.
Medication Management: Support with medication administration and monitoring to ensure proper usage.
Household Support: Help with tasks like cleaning, laundry, and meal preparation to maintain a safe and comfortable home environment.
Companionship Services: Providing social interaction and engaging activities to combat loneliness and promote mental well-being.
Specialist Care: Expertise in dementia care, palliative care, and support for individuals with chronic illnesses such as cancer.

How Services are Provided

Infinity Care 365 is dedicated to delivering care that is both compassionate and professional. Care plans are customised to each individual's needs and preferences, offering flexibility from short-term visits of just one hour to comprehensive 24-hour live-in care.

Quality of Care

Committed to the highest standards, Infinity Care 365 ensures that all staff members are rigorously selected through a comprehensive recruitment process. This includes thorough background checks (DBS) and obtaining at least two professional references. Ongoing training and development programs keep the staff updated with the latest in care practices.

Service Users

Infinity Care 365 caters to a wide range of individuals, including older adults.
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Care Provided by Infinity Care 365

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £13

Please contact us for a more detailed breakdown of the Fees.

These prices are only a guideline, please contact Infinity Care 365 to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • InfinityCare365 Ltd

Person in Charge

  • Fortune Dube (Manager)

Infinity Care 365 Reviews (9)

8.2

Infinity Care 365 has a Review Score of 8.2 (8.196) out of 10, based on 9 reviews in the last 2 years.
Over all time Infinity Care 365 has 9 reviews.

Overall Experience
  • 6
  • 0
  • 0
  • 0
  • 3
Date Published
  • 9
  • 0
  • 6
  • 9
  • 0
Reviewer Connection to Infinity Care 365
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from H B (Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care we have received from Infinity Home Care has been excellent; the carers and care manager have been supportive, kind, caring and responsive to health needs. We have felt informed and involved in the health care provided; the carers and manager have been professional, responding quickly to questions
and involving family members in the care they provide.
We would recommend Infinity 365 care agency.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your kind words and for taking the time to share your experience with Infinity Care 365 Home Care. We are delighted to hear that our carers and care manager have been supportive,…read more
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Review from Ruhena S (Daughter-in-law of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company looked after an elderly relative of mine and I found the service to be appalling. The staff did not care and I found items to be missing from various rooms in the house. The responses on do not configure with my own. I found them to be evasive and they repeatedly do not give you the answers
to simple questions when asked, all in the name of cost saving. The bond between carer and patient should never be broken yet in my experience this was done repeatedly and on a number of different levels, the recourse from the owner was insufficient and unforthcoming. Please avoid this company at all costs and look elsewhere for trustworthy care providers.
Reply from Fortune Dube, Care Manager at Infinity Care 365
We are truly sorry to hear that you feel this way about the care provided to your relative. At Infinity Care 365, we are deeply committed to delivering high-quality, compassionate care and ensuring a…read more
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Review from Gillian F (Wife of Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are happy with the care provided by Infinity. All the staff are well trained and reliable and arrive with a smile each day. We would both certainly be happy to recommend the company to anyone who is in need of carers.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your kind feedback. Were truly delighted to hear that you are happy with the care provided by Infinity. Our team takes great pride in ensuring our clients feel supported and…read more
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Review from Juliet R (Daughter of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company cared for my father for almost 12 months. There were fundamental flaws in the care service that he received. Having cancelled the contract and sought to subsequently pick up issues with management we have had no support or attempt to reconcile our deep concerns. These included missing and
broken items from the house, general condition of cleanliness especially of kitchen area. We have been met with deaf ears and no personal contact or rectification from management. The family are devastated by the behaviour of some of the staff and my father is also broken by some of the behaviour. I would not recommend anyone employing this company. I have had to give 1 star however in reality they deserve nil.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you for your feedback. We take all concerns seriously and are deeply saddened to learn about your dissatisfaction. While we understand your frustration, we must respectfully clarify that we were…read more
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Review from Melanie S (Daughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we use Infinity Care 365 for live in care for our father as he has dementia and Parkinson's. We started with a few hours a day, then all day, and as his needs have changed we have moved to live in. We have been unbelievably impressed with all the personnel we have met. The carers are kind
and considerate and attend all his medical appointments with a member of the family so they can understand any changes that are needed to improve the care they offer. They understand he loves to attend church every week and ensure an extra staff member is on hand to help him to and from the church. They do all sorts of exercises with him every day from normal stretching and assisted walking to doing puzzles and crosswords with him to help keep his brain active as much as possible. Weather permitting, he is taken out for a walk in his wheelchair as often as possible. The management team visit frequently to ensure all is well and that the staff and we as a family are happy with everything.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for sharing your thoughtful review and for choosing Infinity Care 365 to support your father's care needs. We are truly grateful for your trust in our team and the opportunity to…read more
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Review from Harvey S (Son of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company looked after my father for 12 months. They were unreliable, we found many items missing and broken after contract termination. White goods left in dirty and unclean state (not to mention unhygienic). Also emerged they were driving family cars potentially uninsured. I would not recommend.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you for taking the time to share your feedback. We deeply appreciate the opportunity we had to care for your father over the past year and are pleased that we were able to keep him safe during…read more
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Review from Vivienne W (Daughter of Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding care has been provided for our father. The staff are super kind and always respectful. We would, and have, highly recommend Infinitycare365 to anyone looking for superb service and care for their loved ones who need support.
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Review from J F (Client) assisted by family/friend published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care I have had the staff are all very professional and helpful. The only thing that has upset me is sending my lead carers to help another client for two weeks. I would accept it if he was going on holiday or on special training but not to the other clients for two weeks.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you very much for your feedback and for expressing your satisfaction with the care you have received from our team at Infinity Care 365. We are pleased to hear that you find our staff…read more
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Review from A W (Husband of Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers at Infinity Care 365 are an absolutely amazing group of people. They cared for my wife in her final weeks before she passed, and could not have been more caring or loving to her. They never compromised her dignity which she kept right to the end. Nothing was ever too much and they would
go out of their way to help in any way that they could. They always wore a smile and were never downbeat, which would always lift us up in the morning. At her passing, they sat with us and cried with us. I can't speak more highly of them. Simply outstanding.
Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for taking the time to share your heartfelt experience with Infinity Care 365. We are deeply moved by your kind words and are incredibly grateful for your feedback. It was truly an…read more
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Current Review Score: 8.2 (8.196)

Overview of Review Score

The Review Score of 8.2 (8.196) out of 10 for Infinity Care 365 is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.596 for Infinity Care 365 is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) + (18 Very Poors x 1) ) ÷ 52 Ratings = 3.596
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Infinity Care 365 is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Infinity Care 365

What Type of Services does Infinity Care 365 offer?

Infinity Care 365 offers Home Care.

How many Carers does Infinity Care 365 employ?

Infinity Care 365 employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Infinity Care 365 to verify any information. View our terms and conditions. Infinity Care 365 has an Enhanced Service - more info.