Infinity Care 365 delivers exceptional, personalised care to individuals in the comfort of their own homes across West Sussex. This dedicated service provider focuses on enhancing the overall well-being of each service user, ensuring they can maintain their independence while receiving the support they need.
Types of Care and Specialist Services
Infinity Care 365 offers a comprehensive range of care services tailored to meet the diverse needs of its service users. These...
Infinity Care 365 delivers exceptional, personalised care to individuals in the comfort of their own homes across West Sussex. This dedicated service provider focuses on enhancing the overall well-being of each service user, ensuring they can maintain their independence while receiving the support they need.
Types of Care and Specialist Services
Infinity Care 365 offers a comprehensive range of care services tailored to meet the diverse needs of its service users. These services include:
Personal Care: Assistance with daily living activities such as bathing, dressing, and grooming.
Medication Management: Support with medication administration and monitoring to ensure proper usage.
Household Support: Help with tasks like cleaning, laundry, and meal preparation to maintain a safe and comfortable home environment.
Companionship Services: Providing social interaction and engaging activities to combat loneliness and promote mental well-being.
Specialist Care: Expertise in dementia care, palliative care, and support for individuals with chronic illnesses such as cancer.
How Services are Provided
Infinity Care 365 is dedicated to delivering care that is both compassionate and professional. Care plans are customised to each individual's needs and preferences, offering flexibility from short-term visits of just one hour to comprehensive 24-hour live-in care.
Quality of Care
Committed to the highest standards, Infinity Care 365 ensures that all staff members are rigorously selected through a comprehensive recruitment process. This includes thorough background checks (DBS) and obtaining at least two professional references. Ongoing training and development programs keep the staff updated with the latest in care practices.
Service Users
Infinity Care 365 caters to a wide range of individuals, including older adults.
Care Provided by Infinity Care 365
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Prices
Please contact us for a more detailed breakdown of the Fees.
Contact Infinity Care 365 to get a personalised quote:
Infinity Care 365 has a Review Score of 8.9 (8.883) out of 10, based on 15 reviews in the last 2 years. Over all time Infinity Care 365 has 18 reviews.
Review from Bob P (Client / Service User) published on 10 July 2026 Submitted via Website•
Overall Experience
My wife tripped and broke her hip at the end of November last year, and following discharge from hospital and the limited home support from the NHS we turned to Infinitycare365 who provided carers from Christmas up to the end of last week. It's the first time we've needed home carers, and I cannot...
My wife tripped and broke her hip at the end of November last year, and following discharge from hospital and the limited home support from the NHS we turned to Infinitycare365 who provided carers from Christmas up to the end of last week. It's the first time we've needed home carers, and I cannot express my thanks and appreciation to Fortune and the Infinity team enough. All of the team are very professional, empathetic and positive. Over time, they have become more like family than carers. I really can't express how grateful we both are for the support they have provided. My wife is now pretty much back to normal, in no small part due to the help she has received from Infinity. Thank you so much !!
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your wonderful review and for choosing Infinity Care 365 to support you and your wife during her recovery. We are honoured to have been part of your journey and delighted to hear that she has made such a positive recovery. Knowing our care made a difference means so much to...
Thank you so much for your wonderful review and for choosing Infinity Care 365 to support you and your wife during her recovery. We are honoured to have been part of your journey and delighted to hear that she has made such a positive recovery. Knowing our care made a difference means so much to the entire team. At Infinity Care 365, we believe in treating every person with dignity, compassion, and respect. Your kind words about our carers becoming "more like family" are the greatest compliment we could receive. Thank you for placing your trust in us and for taking the time to share your experience. We wish you both continued good health and happiness, and if you ever need us again, we will be here to help.
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Review from Marion C (Wife of Client) published on 26 June 2026 Submitted via Website•
Overall Experience
My husband needed care, and I needed help, but we were reluctant to have carers into our home. We needn't have worried as Infinity Care were just what we needed. The team that came were kind, respectful and patient under difficult circumstances. My husband gradually accepted the help, giving me a...
My husband needed care, and I needed help, but we were reluctant to have carers into our home. We needn't have worried as Infinity Care were just what we needed. The team that came were kind, respectful and patient under difficult circumstances. My husband gradually accepted the help, giving me a bit of respite.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you for your wonderful review and for trusting Infinity Care 365 during such a challenging time. We understand how difficult it can be to welcome carers into your home, so we're delighted we were able to put your minds at ease. Our team is committed to providing compassionate, respectful, and...
Thank you for your wonderful review and for trusting Infinity Care 365 during such a challenging time. We understand how difficult it can be to welcome carers into your home, so we're delighted we were able to put your minds at ease. Our team is committed to providing compassionate, respectful, and person-centred care that preserves dignity while supporting the whole family. It means so much to hear that your husband gradually accepted our support and that this gave you the respite you needed. Your kind words are a testament to the dedication of our carers, who strive every day to make a positive difference in the lives of those we support. Thank you for choosing Infinity Care 365. It was a privilege to care for your husband, and we wish you the very best for the future.
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Review from C T (Wife of Client) published on 11 June 2026 Submitted via Website•
Overall Experience
Overall the carers are kind and polite and flexible with what they do for my husband. The office staff are very helpful and supportive. All the staff and carers are always friendly, positive and supportive to both my husband and I.
Overall the carers are kind and polite and flexible with what they do for my husband. The office staff are very helpful and supportive. All the staff and carers are always friendly, positive and supportive to both my husband and I.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your kind review.
We are delighted to hear that you and your husband have had a positive experience with our service. Providing compassionate, flexible, and person-centred care is at the heart of everything we do, so it is wonderful to know that our carers and office team...
Thank you so much for your kind review. We are delighted to hear that you and your husband have had a positive experience with our service. Providing compassionate, flexible, and person-centred care is at the heart of everything we do, so it is wonderful to know that our carers and office team have been able to support you in a way that meets your needs. Your feedback means a great deal to us and will be shared with the team, who work hard every day to ensure that the people we support feel valued, respected, and cared for. We are particularly pleased that you have found our staff to be kind, friendly, supportive, and positive, as these are qualities we strive to demonstrate in all our interactions.
Thank you for placing your trust in Infinity Care 365. It is a privilege to support both you and your husband, and we look forward to continuing to provide the highest standard of care and support.
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Review from Barbara S (Wife of Client) published on 11 June 2026 Submitted via Website•
Overall Experience
What a lovely group of people. When my husband was dying at home having been released from hospital into community care, I didn't know what to expect as throughout my life I had never had anyone come into my home to take over any responsibility so I was a little unsure whether I would be able to...
What a lovely group of people. When my husband was dying at home having been released from hospital into community care, I didn't know what to expect as throughout my life I had never had anyone come into my home to take over any responsibility so I was a little unsure whether I would be able to accept it.
I need not have worried. Fortune and her company of delightful men and women were all caring, polite, respectful and extremely thoughtful about everything they did and not once did I have any doubt that we had made the right decision to bring him home. My husband was in their care for several weeks and loved hearing them arrive at the door to do all those things for him that I wasn't able to do. Towards the end when he was completely incapable of doing anything for himself he still smiled as they walked into his room. Thank you Fortune for creating your wonderful company and making life so much easier for me at a time when I really needed people like you on my side.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your heartfelt review and for entrusting us with the care of your husband during such a difficult and emotional time.
Your kind words mean a great deal to us. We firmly believe in treating every person with the same kindness, dignity, compassion, and respect that we would...
Thank you so much for your heartfelt review and for entrusting us with the care of your husband during such a difficult and emotional time. Your kind words mean a great deal to us. We firmly believe in treating every person with the same kindness, dignity, compassion, and respect that we would wish for ourselves and our own loved ones. Knowing that our team helped make it possible for your husband to spend his final weeks at home, surrounded by those he loved, is incredibly meaningful. We are honoured that both you and your husband felt comfortable and supported by our carers. Providing care is not just about meeting physical needs; it is about building trust, preserving dignity, and offering reassurance to families when they need it most. Thank you for recognising the dedication of our team. It was a privilege to support your family, and we will always be grateful for the opportunity to have been part of your husband's journey.
With our warmest wishes and sincere thanks,
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Review from Sue N (Wife of Client) published on 11 June 2026 Submitted via Website•
Overall Experience
Infinity Care carers were amazing. It was our first experience of carers and this company could not have been better. We had an initial visit to assess the needs of the patient and we were given three time slots each day for visits, The company kept a regular time schedule so we knew when to...
Infinity Care carers were amazing. It was our first experience of carers and this company could not have been better. We had an initial visit to assess the needs of the patient and we were given three time slots each day for visits, The company kept a regular time schedule so we knew when to expect them each day which was very helpful.
All the carers were kind, caring and very patient and supportive. They took excellent care of the patient and all had been very well trained. It was a very positive experience.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that your first experience of receiving care was such a positive one. Our aim is always to provide compassionate, reliable, and person-centred support, and it is wonderful to know that our team achieved this for...
Thank you for taking the time to leave such a lovely review. We are delighted to hear that your first experience of receiving care was such a positive one. Our aim is always to provide compassionate, reliable, and person-centred support, and it is wonderful to know that our team achieved this for you. We are particularly pleased that you found our assessment process helpful and that the consistency of our visit times provided reassurance and support. We understand how important reliability and good communication are for clients and their families. Your kind comments about our carers mean a great deal to us. We take pride in ensuring our staff are well trained, professional, patient, and caring, and it is rewarding to know that the care provided made a positive difference to the patient and your family.
Thank you for placing your trust in Infinity Care 365. We will share your feedback with the team, who will be delighted to know their hard work and dedication have been recognised.
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Review from Jen C (Daughter of Client) published on 11 June 2026 Submitted via Website•
Overall Experience
Sweet compassionate thorough professional care. Really touched by the two nurses who provided night care to my dad. They not only cared for him beaitifully but reassured us all and helped us manage at such a difficult time. So grateful that he had the very best care possible. Even when we didnt...
Sweet compassionate thorough professional care. Really touched by the two nurses who provided night care to my dad. They not only cared for him beaitifully but reassured us all and helped us manage at such a difficult time. So grateful that he had the very best care possible. Even when we didnt know what we wanted and changed our minds they stuck right by our side flexibly . Wonderful . Thank you so much x
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your heartfelt and touching review.
It was a privilege for our team to support your dad and your family during such an important and emotional time. We are truly humbled by your kind words and delighted to hear that the nurses were able to provide not only professional care...
Thank you so much for your heartfelt and touching review. It was a privilege for our team to support your dad and your family during such an important and emotional time. We are truly humbled by your kind words and delighted to hear that the nurses were able to provide not only professional care for your dad but also reassurance, compassion, and support to those around him. We understand how difficult and overwhelming these situations can be; our aim is always to ensure our clients and their loved ones feel cared for, listened to, and supported every step of the way. Knowing that our staff were able to offer comfort, flexibility, and guidance during a time of uncertainty means a great deal to us.
Thank you for recognising the dedication of the team, particularly their willingness to adapt to changing circumstances and support your family without judgment. Delivering person-centred care means walking alongside families, especially when decisions are difficult.
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Review from Malcolm P (Son of Client) published on 5 June 2026 Submitted via Website•
Overall Experience
During the 7 weeks of receiving care for our Mum, Infinity Care 365 provided a first class professional care service which was kind, understanding, friendly and soon became part of our family. Nothing was too much trouble and were our guardian angles. Always contactable 24/7
During the 7 weeks of receiving care for our Mum, Infinity Care 365 provided a first class professional care service which was kind, understanding, friendly and soon became part of our family. Nothing was too much trouble and were our guardian angles. Always contactable 24/7
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your wonderful review and kind words.
It was truly a privilege to support your Mum during those seven weeks. We understand how important it is to find a care provider you can trust during what can be a challenging and emotional time, and we are honoured that you chose...
Thank you so much for your wonderful review and kind words. It was truly a privilege to support your Mum during those seven weeks. We understand how important it is to find a care provider you can trust during what can be a challenging and emotional time, and we are honoured that you chose Infinity Care 365 to be part of her care journey. Your feedback means a great deal to our entire team. We are passionate about providing compassionate, person-centred care, and it is incredibly rewarding to hear that our carers were able to make a positive difference and become part of your extended family. Knowing that you felt supported, reassured, and able to contact us whenever needed reflects exactly the standard of care we strive to deliver every day.
Thank you for placing your trust in us. We wish you and your family all the very best, and please remember that we are always here should you ever need our support in the future.
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Review from R S (Daughter of Client) published on 16 February 2026 Submitted via Website•
Overall Experience
Thank you very much! Sorry this review belated-so busy following the sad death of a relative,even when expected. The most important thing for our family is that my mother's last few months were very peaceful, dignified, full of live even at times fun and uplifting. The manager of this care provider...
Thank you very much! Sorry this review belated-so busy following the sad death of a relative,even when expected. The most important thing for our family is that my mother's last few months were very peaceful, dignified, full of live even at times fun and uplifting. The manager of this care provider is extremely helpful, sensible, easy to communicate with and made herself available whenever necessary. Her team of carers were exceptional. Every one was professional, reliable, friendly, polite, sensible and went over and above (doing more than just caring when they could see their time might be better spent helping other ways.)They checked-in with my mother and me at the beginning of every visit, finding out what both parties particularly wanted to achieve that day.eg hair wash,can't praise them enough for emotional support, experience, listening and advising when asked for reassurance on our decision-making,recommended when to contact the GP/hospice,products to buy to make life easier.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your kind and thoughtful review. We are truly grateful that you took the time to share your experience, especially during such a difficult period following the loss of your loved one. Please accept our sincere condolences.
It means a great deal to know that your mother's...
Thank you so much for your kind and thoughtful review. We are truly grateful that you took the time to share your experience, especially during such a difficult period following the loss of your loved one. Please accept our sincere condolences. It means a great deal to know that your mother's final months were peaceful, dignified, and filled with comfort and support. We are honoured to have been part of her journey and to have supported both her and your family. Thank you for recognising the efforts of our carers and management team. We genuinely enjoy what we do and always strive to provide care to the highest standard. We are guided by the belief that one day it may be our own loved one, or ourselves, in need of care, and we treat every client with the compassion, dignity, and respect we would wish for our own families.
Your feedback will be shared with the team, who will be deeply touched by your kind words.
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Review from Christopher T (Son of Client) published on 12 December 2025 Submitted via Website•
Overall Experience
Visiting care staff were prompt, reliable, friendly and empathetic. The initial assessment (to establish the extent of care needed) was conducted at short notice, with an immediate proposal offered for a structured care programme (bathing, bed changing, supervision of medicine administration)....
Visiting care staff were prompt, reliable, friendly and empathetic. The initial assessment (to establish the extent of care needed) was conducted at short notice, with an immediate proposal offered for a structured care programme (bathing, bed changing, supervision of medicine administration). Charges for this service were excellent value for the first rate service delivered.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for taking the time to share this wonderful feedback. We are truly delighted to hear that our visiting care team were prompt, reliable, friendly and empathetic. Providing responsive support - including carrying out assessments at short notice and putting clear plans in place - is...
Thank you so much for taking the time to share this wonderful feedback. We are truly delighted to hear that our visiting care team were prompt, reliable, friendly and empathetic. Providing responsive support - including carrying out assessments at short notice and putting clear plans in place - is something we strive for, so it's lovely to know this made a positive difference.
We are also pleased that you found the care program and our charges to offer excellent value. Delivering high-quality, person-centred care is at the heart of everything we do, and your comments mean a great deal to the whole team.
Thank you again for your kind words and for trusting us to support your loved one. Please don't hesitate to reach out if there is ever anything more we can do.
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Review from Gillian F (Wife of Client) published on 10 December 2025 Submitted via Website•
Overall Experience
Staff are all very cheerful and positive and helpful. They are flexible on timing, sometimes they may be late but it would be for a good reason and they fit in with us if we ask to change the time if we are out of the house. Everyone is very professional.
Staff are all very cheerful and positive and helpful. They are flexible on timing, sometimes they may be late but it would be for a good reason and they fit in with us if we ask to change the time if we are out of the house. Everyone is very professional.
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Review from H B (Client / Service User) published on 27 March 2025 Submitted via Website•
Overall Experience
The care we have received from Infinity Home Care has been excellent; the carers and care manager have been supportive, kind, caring and responsive to health needs. We have felt informed and involved in the health care provided; the carers and manager have been professional, responding quickly to...
The care we have received from Infinity Home Care has been excellent; the carers and care manager have been supportive, kind, caring and responsive to health needs. We have felt informed and involved in the health care provided; the carers and manager have been professional, responding quickly to questions and involving family members in the care they provide.
We would recommend Infinity 365 care agency.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for your kind words and for taking the time to share your experience with Infinity Care 365 Home Care. We are delighted to hear that our carers and care manager have been supportive, kind, and responsive to your needs. Ensuring that our clients and their families feel informed and...
Thank you so much for your kind words and for taking the time to share your experience with Infinity Care 365 Home Care. We are delighted to hear that our carers and care manager have been supportive, kind, and responsive to your needs. Ensuring that our clients and their families feel informed and involved in the care process is a top priority for us, and we are grateful for the trust you have placed in our team.Your recommendation means a lot to us, and we will continue striving to provide compassionate, professional, and high-quality care. If there is anything else we can do for you, please don't hesitate to reach out.
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Review from Ruhena S (Daughter-in-law of Client) published on 12 February 2025 Submitted via Website•
Overall Experience
This company looked after an elderly relative of mine and I found the service to be appalling. The staff did not care and I found items to be missing from various rooms in the house. The responses on do not configure with my own. I found them to be evasive and they repeatedly do not give you the...
This company looked after an elderly relative of mine and I found the service to be appalling. The staff did not care and I found items to be missing from various rooms in the house. The responses on do not configure with my own. I found them to be evasive and they repeatedly do not give you the answers to simple questions when asked, all in the name of cost saving. The bond between carer and patient should never be broken yet in my experience this was done repeatedly and on a number of different levels, the recourse from the owner was insufficient and unforthcoming. Please avoid this company at all costs and look elsewhere for trustworthy care providers.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
We are truly sorry to hear that you feel this way about the care provided to your relative. At Infinity Care 365, we are deeply committed to delivering high-quality, compassionate care and ensuring a seamless experience for all our clients and their families. During the time we were caring for your...
We are truly sorry to hear that you feel this way about the care provided to your relative. At Infinity Care 365, we are deeply committed to delivering high-quality, compassionate care and ensuring a seamless experience for all our clients and their families. During the time we were caring for your loved one, we did not receive any concerns regarding the service provided. We take all feedback seriously and would have welcomed the opportunity to address any issues at the time. Our team always strives to build strong, trusting relationships with our clients, and it is disheartening to hear that your experience did not reflect this. If you would be willing, we would appreciate the chance to discuss your concerns further. Please do not hesitate to reach out to us directly so we can better understand your experience and work towards a resolution.
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Review from Juliet R (Daughter of Client) published on 27 November 2024 Submitted via Website•
Overall Experience
This company cared for my father for almost 12 months. There were fundamental flaws in the care service that he received. Having cancelled the contract and sought to subsequently pick up issues with management we have had no support or attempt to reconcile our deep concerns. These included missing...
This company cared for my father for almost 12 months. There were fundamental flaws in the care service that he received. Having cancelled the contract and sought to subsequently pick up issues with management we have had no support or attempt to reconcile our deep concerns. These included missing and broken items from the house, general condition of cleanliness especially of kitchen area. We have been met with deaf ears and no personal contact or rectification from management. The family are devastated by the behaviour of some of the staff and my father is also broken by some of the behaviour. I would not recommend anyone employing this company. I have had to give 1 star however in reality they deserve nil.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you for your feedback. We take all concerns seriously and are deeply saddened to learn about your dissatisfaction. While we understand your frustration, we must respectfully clarify that we were not made aware of these specific concerns during the provision of care or in follow-up...
Thank you for your feedback. We take all concerns seriously and are deeply saddened to learn about your dissatisfaction. While we understand your frustration, we must respectfully clarify that we were not made aware of these specific concerns during the provision of care or in follow-up communications. Throughout our time supporting your father, we maintained regular contact with both your family and local authorities, ensuring transparency and cooperation. We also addressed the feedback provided, offering a discount and cooperating with ongoing investigations. It is disheartening to hear of your dissatisfaction through public reviews rather than directly, as we strive to address issues promptly and thoroughly. We are awaiting the outcome of the police report to ensure an objective resolution. We remain committed to providing high-quality care and will use this feedback to reflect and improve. We are grateful to have cared for your father and wish him well in his current placement.
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Review from Melanie S (Daughter of Client) published on 25 November 2024 Submitted via Website•
Overall Experience
As a family, we use Infinity Care 365 for live in care for our father as he has dementia and Parkinson's. We started with a few hours a day, then all day, and as his needs have changed we have moved to live in. We have been unbelievably impressed with all the personnel we have met. The carers are...
As a family, we use Infinity Care 365 for live in care for our father as he has dementia and Parkinson's. We started with a few hours a day, then all day, and as his needs have changed we have moved to live in. We have been unbelievably impressed with all the personnel we have met. The carers are kind and considerate and attend all his medical appointments with a member of the family so they can understand any changes that are needed to improve the care they offer. They understand he loves to attend church every week and ensure an extra staff member is on hand to help him to and from the church. They do all sorts of exercises with him every day from normal stretching and assisted walking to doing puzzles and crosswords with him to help keep his brain active as much as possible. Weather permitting, he is taken out for a walk in his wheelchair as often as possible. The management team visit frequently to ensure all is well and that the staff and we as a family are happy with everything.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for sharing your thoughtful review and for choosing Infinity Care 365 to support your father's care needs. We are truly grateful for your trust in our team and the opportunity to provide care for someone so cherished. It brings us immense joy to know that our carers and team have...
Thank you so much for sharing your thoughtful review and for choosing Infinity Care 365 to support your father's care needs. We are truly grateful for your trust in our team and the opportunity to provide care for someone so cherished. It brings us immense joy to know that our carers and team have made a positive impact on your father's well-being. Supporting him in activities he loves, such as attending church and engaging in exercises to keep his mind and body active, is at the heart of our person-centered care philosophy. We're also glad to hear that our collaboration with your family during medical appointments and regular visits from the management team have provided reassurance and seamless care. Your kind words about our carers' kindness, attentiveness, and understanding mean the world to us. It is a privilege to be a part of your father's journey, and we remain committed to adapting and improving his care as his needs evolve. Thank you Warm regards Care Manager
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Review from Harvey S (Son of Client) published on 19 November 2024 Submitted via Website•
Overall Experience
This company looked after my father for 12 months. They were unreliable, we found many items missing and broken after contract termination. White goods left in dirty and unclean state (not to mention unhygienic). Also emerged they were driving family cars potentially uninsured. I would not...
This company looked after my father for 12 months. They were unreliable, we found many items missing and broken after contract termination. White goods left in dirty and unclean state (not to mention unhygienic). Also emerged they were driving family cars potentially uninsured. I would not recommend.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you for taking the time to share your feedback. We deeply appreciate the opportunity we had to care for your father over the past year and are pleased that we were able to keep him safe during that time. We are committed to delivering the highest standard of service. I am truly sorry that...
Thank you for taking the time to share your feedback. We deeply appreciate the opportunity we had to care for your father over the past year and are pleased that we were able to keep him safe during that time. We are committed to delivering the highest standard of service. I am truly sorry that your experience fell short of these expectations. We take all feedback very seriously, actively reviewing concerns. Unreliability: We are always striving to ensure consistent, high-quality care and address any gaps in our service. Missing or broken items: This is not reflective of the standards we uphold, and we are reviewing this internally to understand what happened Cleanliness: We sincerely regret any oversight in maintaining the cleanliness of white goods and will reinforce. Driving: We conduct rigorous checks for all employees, including driving eligibility and insurance where applicable. We cooperated fully with the relevant authorities and continue to await the police's final report.
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Review from Vivienne W (Daughter of Client) published on 6 August 2024 Submitted via Website•
Overall Experience
Absolutely outstanding care has been provided for our father. The staff are super kind and always respectful. We would, and have, highly recommend Infinitycare365 to anyone looking for superb service and care for their loved ones who need support.
Absolutely outstanding care has been provided for our father. The staff are super kind and always respectful. We would, and have, highly recommend Infinitycare365 to anyone looking for superb service and care for their loved ones who need support.
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Review from J F (Client / Service User) published on 8 July 2024 Submitted via Review Postal Card•
Overall Experience
I am very happy with the care I have had the staff are all very professional and helpful. The only thing that has upset me is sending my lead carers to help another client for two weeks. I would accept it if he was going on holiday or on special training but not to the other clients for two weeks.
I am very happy with the care I have had the staff are all very professional and helpful. The only thing that has upset me is sending my lead carers to help another client for two weeks. I would accept it if he was going on holiday or on special training but not to the other clients for two weeks.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you very much for your feedback and for expressing your satisfaction with the care you have received from our team at Infinity Care 365. We are pleased to hear that you find our staff professional and helpful. I understand your concern about your lead carer being temporarily assigned to...
Thank you very much for your feedback and for expressing your satisfaction with the care you have received from our team at Infinity Care 365. We are pleased to hear that you find our staff professional and helpful. I understand your concern about your lead carer being temporarily assigned to assist another client for two weeks. Occasionally, our carers are reallocated to support other clients who may be in critical need or experiencing exceptional circumstances. This practice allows our staff to gain diverse experiences, enhancing their skills and expertise, which ultimately benefits all our clients, including you. It also fosters a collaborative and supportive environment among our carers, ensuring that high standards of care are maintained across the board. Your feedback is invaluable to us, and we appreciate your understanding in this matter. We are committed to providing continuous, high-quality care, and your satisfaction is of utmost importance. Happy to discuss if need be.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Husband of Client) published on 8 May 2024 Submitted via Postal Card•
Overall Experience
All the carers at Infinity Care 365 are an absolutely amazing group of people. They cared for my wife in her final weeks before she passed, and could not have been more caring or loving to her. They never compromised her dignity which she kept right to the end. Nothing was ever too much and they...
All the carers at Infinity Care 365 are an absolutely amazing group of people. They cared for my wife in her final weeks before she passed, and could not have been more caring or loving to her. They never compromised her dignity which she kept right to the end. Nothing was ever too much and they would go out of their way to help in any way that they could. They always wore a smile and were never downbeat, which would always lift us up in the morning. At her passing, they sat with us and cried with us. I can't speak more highly of them. Simply outstanding.
↩Reply from Fortune Dube, Care Manager at Infinity Care 365
Thank you so much for taking the time to share your heartfelt experience with Infinity Care 365. We are deeply moved by your kind words and are incredibly grateful for your feedback. It was truly an honour for our team to care for your wife during her final weeks. We strive to provide compassionate...
Thank you so much for taking the time to share your heartfelt experience with Infinity Care 365. We are deeply moved by your kind words and are incredibly grateful for your feedback. It was truly an honour for our team to care for your wife during her final weeks. We strive to provide compassionate and dignified care, and your recognition of our efforts means a great deal to us. Our carers are dedicated to offering support and kindness, even in the most challenging times, and it is comforting to know that their presence brought some light to your mornings. Your touching comments about our team's empathy and support during her passing resonate deeply with us. We believe in being there for our clients and their families, not just as caregivers but as a source of comfort and strength. Thank you once again for your wonderful review. Your words inspire us to continue delivering the highest standard of care to all our clients. With deepest sympathy and gratitude.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 May 2025
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Frequently Asked Questions about Infinity Care 365
How many Carers does Infinity Care 365 employ?
Infinity Care 365 employs 20 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Infinity Care 365 to verify any information. View our terms and conditions. Infinity Care 365 has an Enhanced Service -what an Enhanced Service includes.
