Good Hands Healthcare

100 Pottery Close, Luton LU3 3SY
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8.5 4 Reviews
  • Good Hands Healthcare, Luton
Responsive, well led care and support that meet your needs.

Registered and regulated by CQC, ensuring you of a safe, effective and caring service.

GHHC plan your care with you.

Staff safely recruited to ensure your safety.

No job is too small for GHHC, available 24/7.

The aim to give you peace of mind, dignity and comfort care in your own home.

Working together with other professionals to improve your care.

Available at short notice.

Free assessments.

Free 3 hours trial period.
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Care Provided by Good Hands Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: £15 – £15
  • Hourly Visiting Care Fees: £19 – £26
  • Weekly Live-in Care Fees: £900 – £1900

The fees outlined above are provided as a general guide. Actual costs will be tailored to your individual needs. Please contact us for a personalised, person-centred quote.

These prices are only a guideline, please contact Good Hands Healthcare to find out the exact price for your requirements.

Contact Good Hands Healthcare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Good Hands Healthcare to get a personalised quote.

Good to Know

Owner

  • Good Hands Healthcare Ltd
  • Privately Owned

Person in Charge

  • Jemina Nyatsambo (Registered Manager)

Good Hands Healthcare Reviews (4)

8.5

Good Hands Healthcare has a Review Score of 8.5 (8.478) out of 10, based on 4 reviews in the last 2 years.
Over all time Good Hands Healthcare has 4 reviews.

Overall Experience
  • 2
  • 1
  • 1
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Good Hands Healthcare
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Louise C (Daughter of Client) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time using this care company and very impressed with everything so far . Owner extremely helpful and understanding . Carer brilliant. Helpful thoughtful and very kind . Professional caring .
Client very happy with carer and relaxed having her in her home too.
Reply from Jemina Nyatsambo, Registered Manager at Good Hands HealthcareThank you so much for taking the time to share your experience with our care team. We are delighted to hear that your first experience with us has been so positive and that the manager could provide the understanding and support you needed during the transition. It is wonderful to know that your carer's thoughtful and professional approach has made such a difference, and most importantly, that the client feels relaxed and happy in her own home. Providing compassionate, high-quality care is at the heart of what we do, and we will be sure to pass your kind words along to the entire team. Please do not hesitate to reach out if there is anything further we can do to support
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from O W (Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall, I am satisfied with my experience of the care provider. Most of the staff members are friendly enough, though one or two can be a bit difficult to relate to. The staff are happy to oblige in completing the tasks asked of them, however, ensuring that my daily routine is eventually remembered
can take time.
Reply from Jemina Nyatsambo, Registered Manager at Good Hands HealthcareWe appreciate you taking the time to leave such a balanced review. It's great to know you enjoyed. We strive for perfection in every interaction, and it appears from your review, we have room to grow . We value all feedback as a vital part of our evolution, and we will endeavour to improve our service to better meet your expectations. Thank you for trusting us to care and support you. Thank you for you support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Esther J (Friend of Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The client in question and myself are very happy with the care received from Good hands Health care.
The carers are very cheerful, caring ,respectful and professional. They are fantastic and I will definitely be recommending them .well done .keep up your excellent work
Reply from Jemina Nyatsambo, Registered Manager at Good Hands HealthcareThank you for taking time to review our services. Thank you so much for the 5-star rating. We are thrilled you had and still having a great experience and appreciate you taking the time to share your support with the community. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Clive L (Client) published on 4 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
A decent care service run well by the owner who is very considerate for your needs.Adaptable to personal requirements. Owner will often come out on call if necessary. Carers are friendly and supportive.
Reply from Jemina Nyatsambo, Registered Manager at Good Hands HealthcareThank you so much for your kind words and for taking the time to share your experience with our service. We are delighted to hear that you find our care team friendly and supportive; they take great pride in delivering person-centered care that respects the dignity of every individual we visit
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.478)

Overview of Review Score

The Review Score of 8.5 (8.478) out of 10 for Good Hands Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.478 for Good Hands Healthcare is calculated as follows: ( (15 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 23 Ratings = 4.478
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Good Hands Healthcare is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Good Hands Healthcare Team

Good Hands Healthcare Team Good Hands Healthcare Team

Job Title: Official opening of Bedford Office Joined: 2022

GHHC had the official opening of its services on the 30th of July 2025

Frequently Asked Questions about Good Hands Healthcare

How many Carers does Good Hands Healthcare employ?

Good Hands Healthcare employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Good Hands Healthcare to verify any information. View our terms and conditions. Good Hands Healthcare has an Enhanced Service - more info.