Jeff Jen Care Plus

All the staff at Jeff Jen were excellent. I live on the South Coast so it took me a minimum of 2 hours to get to my mother in law. I had no concerns at all in not being near enough in an emergency. The carers were so kind and gentle and my mother in law loved them all. There were instances where an ambulance had to be called and the carer would stay sometimes until midnight to make sure everything was taken care of. They would always keep me informed about the condition of my mother in law, sometimes the carers would call and sometimes the office. I would have no hesitation recommending Jeff Jen Care Plus.

Overall, I am satisfied with Jeff Jen as a whole.

The user can be difficult but the carers handle this well. They do the job efficiently. The carers give good advice to me and I follow the advice. The carers always make the scheduled visits which is very reassuring to me. The carers established a rapport with the user such that she responds to them when they arrive.

Carers are very good and caring with Ibrahim especially happy with Patrick.

I have been using Jeff Jen care service for approximately one year. The care has been satisfactory but not as efficient as the first few months when I had a main different carer. It is just a matter of caring for Roger - there is no medication or cooking involved - so I would have thought there was time for meticulous care and cleanliness to be completed. I must stress the three carers who came are all very nice and cheer Roger when he sees them and I would like to thank them for all the help they give.

As a very elderly and vulnerable man. My Father is unsure and worries about who is coming when his regular carers are on annual leave, it is not really explained to him. Also he says when he had this visit he raised concerns that the lunch care and teatime care were sometimes too close together, but so far nothing seems to have done in regards to that.

The office was very accommodating with my required dates and call times, sometimes at short notice. The carer remembered my routine, even after 12 months had passed since the last time. The carer was always punctual, efficient, kind and good company.

Jeff Jen supported our mother throughout her final years of her life. They showed kindness, compassion and support to both her and her family. If any problems arose; they were addressed promptly and efficiently dealt with. We would highly recommend Jeff Jen as care providers.