Helping Hands Home Care (Brentwood)

Office G41, Jubilee House, 3 The Drive, Brentwood CM13 3FR
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9.4 5 Reviews
  • Helping Hands Home Care (Brentwood), Brentwood
The team at Helping Hands Home Care Brentwood always puts you, the individual, at the centre of everything that they do. Whether you need regular visits throughout the week to help you keep on top of your household chores or more intensive live-in support for a complex condition, the team provides fully personalised support, tailored to your unique requirements.

The local team at Brentwood places much time and effort on ensuring their carers have the skills and expertise necessary to provide everything from hourly home care visits to 24-hour live-in care.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Brentwood) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Angie Austin (Branch Care Manager)

Helping Hands Home Care (Brentwood) Reviews (5)

9.4

Helping Hands Home Care (Brentwood) has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years.
Over all time Helping Hands Home Care (Brentwood) has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 1
  • 5
  • 5
  • 0
Reviewer Connection to Helping Hands Home Care (Brentwood)
  • 4
  • 1
Total of 5, showing 1-5
Review from Rob S (Son of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands give us home-based care for my mother. They provide respite care while my wife and I have days or evenings out.
They are a superb care partner and I am very pleased to unreservedly recommend them.
The professionalism began with the construction of a care plan - which is regularly updated.
They
then matched their team members to both the needs from the care plan and - as far as possible - to the personality and temperament of my mother.
The carers are highly professional and attentive to the needs of my mother. They follow the care plan plus any stay-specific requirements.
My mother is a huge fan of the service and genuinely looks forward to the visits so she can have a 'good natter'.
The carers are always timely and well-presented. The follow ups after each visit are welcome - the ethos seems to be one of constant improvement.
The best compliment I can give is that my wife and I can leave, thoroughly enjoy our time out, and return home refreshed. 10/10 / 5+ Stars!!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Guy M (Son of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use helping hands to provide additional social visits, rather than help for cleaning etc, and this works very well. Variety of helpers with good continuity means mum gets to know them all. Thanks
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kevin M (Son of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care and support supplied for my Mother was generally very good and some of the carers were excellent and really did go above and beyond to help Mum.
They took the pressure off my father who had managed Mums care prior to engaging Helping Hands.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Daughter of Client) published on 4 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I first contacted Helping Hands, Brentwood, I felt so supported.
Organising care for my mother was made easy by professional and knowledgeable staff.
Her carer was kind, punctual and respectful of her and her home. Always flexible too. They formed a good relationship and she felt secure
in their care.
Members of management were extremely helpful if I had a query and on hand to listen, and offer good advice.
I would, and have, recommended them to others.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P R (Son of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely impressed with the care provider and the carers who attend my mother, so much that I have recommended to others,.
We have had the for some time now and have always been happy with them.
They do a companion visit and house work.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Helping Hands Home Care (Brentwood) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Helping Hands Home Care (Brentwood) is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Brentwood) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Angie

Angie Austin

Job Title: Branch Care Manager

Hello, I’m Angie, Branch Care Manager for Brentwood. With 24+ years in health and social
care, I began as a care assistant and grew into a Registered Care Manager. I cherish time
with my family and our three fur-babies. I love the outdoors, hiking, wild camping, and
running races. I’m passionate about learning, especially Spanish, and as a qualified trainer,
I enjoy teaching Safeguarding and Moving and Handling.

Frequently Asked Questions about Helping Hands Home Care (Brentwood)

What Type of Services does Helping Hands Home Care (Brentwood) offer?

Helping Hands Home Care (Brentwood) offers Home Care.

How many Carers does Helping Hands Home Care (Brentwood) employ?

Helping Hands Home Care (Brentwood) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Brentwood) to verify any information. View our terms and conditions. Helping Hands Home Care (Brentwood) has an Enhanced Service - more info.