Pristine Healthcare Services Reviews (4)
9.3
Pristine Healthcare Services has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Pristine Healthcare Services has 4 reviews.
Review from H K (Daughter of Client) published on 4 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All of the team, we simply can't thank you enough for the level of care and support we received during Mums final days. You were all so genuinely caring and couldn't do enough for us all during those very difficult days. We knew Mum was receiving a level of care from you that was second to none, with
respect and dignity that was extended to all of us as a family. Each one of us will absolutely recommend your company, your team, your attention to detail and your personalised care to anyone that needs care at home. You helped to make Mums last journey as comfortable, peaceful and respectful as it possibly could be and we will be forever grateful to you all.
Reply from Oyerinde opeola, Care manager at Pristine Healthcare Services
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Review from Julie E (Daughter of Client) published on 5 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum had a significant stroke in August 2023, she was given just days to live and we bought Mum home from the hospital . We met the manager and his team shortly after that. The care Mum received was outstanding from all the team. Mum required four daily visits and the team were always punctual, friendly
and professional. Mum built up a great relationship with the carers and we trusted them implicitly. They were supportive to the family during a difficult time in our lives, they were respectful and never intrusive. When mum was admitted to a care home they came to visit her and bought gifts which was very thoughtful. As a carer myself I was apprehensive about who would be providing care to Mum but we were delighted to get to know all the team. Sadly Mum passed away a short time ago however we will be forever grateful for the love that they showed to her.
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Review from Nikki Jay T (Granddaughter of Client) published on 5 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When my Grandma got discharged from hospital on End Of Life care we received 5 star care from Pristine. The management team came out to meet my Grandma and the family to discuss her care plan and her needs. I cannot recommend Pristine enough! They came in the house each call with a smile on their faces
which made my Grandmas day. They treated Grandma with respect and dignity and always ensured she was being well cared for. They were always on the end of the phone if we needed help or advice. All of the staff were well mannered and always went the extra mile. Not only did they support my Grandma but they also supported us as a family. When my grandma got moved to a care home, the staff from Pristine kept in touch and came to visit her. The staff are passionate about their jobs and treat the service users like their own family members. I cannot recommend this company enough. Nothing was ever too much for them and as a family, we will be forever grateful for everything they did for Grandma.
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Review from B S (Next of Kin) published on 5 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Exceptionally impressed with the level of professionalism shown by this organisation. In a world where mediocrity and a lack of compassion have become the compass with which care companies operate, Pristine is clearly different.
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Current
Review Score: 9.3 (9.250)
Overview of Review Score
The Review Score of 9.3 (9.250) out of 10 for Pristine Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Pristine Healthcare Services is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Pristine Healthcare Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.