Silver Assist Homecare

Ty'r Felin, Llangorse, Brecon LD3 7UB
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Top 20 award
10 34 Reviews
  • Silver Assist Homecare, Brecon
Silver Assist Homecare is a privately owned, family run business supporting the community of Brecon and the surrounding villages. The team care for clients over the age of 18 who have chosen to retain their independence at home with a little help.

Services can include personal care, support with medications, meal preparation, companionship, shopping and some light domestic assistance. Silver Assist knows that every day is different and so are the needs of clients, to that end, they offer a completely bespoke service.

Reach out to a member of the team today to see how they can help you.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

We offer a complimentary initial visit to discuss your needs, and should you wish to proceed with our services, we will complete a full assessment and introduction to our care team free of charge.


We also offer complimentary assistance to complete Attendance Allowance requests for clients and can provide advice on funding your care.


Our services are tailored to each client to ensure their needs are met, if you would like to discuss financing, please contact a member of the team for your personalised quote.


We start from just 60 minutes of care. Call us to discuss your needs and pricing.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Silver Assist Homecare

Person in charge

  • Samantha Evans (Registered Manager)

Silver Assist Homecare Reviews (34)

10

Silver Assist Homecare has a Review Score of 10 (9.977) out of 10, based on 29 reviews in the last 2 years.
Over all time Silver Assist Homecare has 34 reviews.

Overall Experience
  • 34
  • 0
  • 0
  • 0
  • 0
Date Published
  • 34
  • 13
  • 17
  • 29
  • 5
Reviewer Connection to Silver Assist Homecare
  • 12
  • 10
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 34, showing 21-34
Review from Barbara W (Wife of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite only being involved with Silver Assist for just over a month, all those associated with the company whom we have met, have made us feel very welcome into a new family. As we try to settle into a new lifestyle and routine, the care company manager could not have done more to ease this process,
taking over items of admin, advising and ordering items to make life more comfortable and convenient for my husband and also guiding me to access organisations that may offer various forms of help. Every carer who has visited us has been very polite, showing a genuine respectful interest in caring. They chat with a sense of humour and my husband reacts positively with a smile.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Barbara, thank you so much for your kind words. We are so pleased to have you and your husband aboard. We're delighted to hear you've had such a positive experience with our service and we hope we can continue to meet your expectations moving forward. Best Wishes.

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Review from Eryl M (Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Assist is a very good company. My carer is a very good companion and we have loads of fun. I always look forward to seeing her, she brightens up my day. We always have a good laugh and I like the things we do like going out for walks amongst other things.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Eryl, Thank you for your lovely review, I look forward to sharing your kind words with your carer. Best Wishes.

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Review from Alison O (Niece of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Assist has enabled my aunt to return to her own home after a fall which broke her hip. The team of carers that look after her provide daily assistance and companionship. They are professional, punctual and caring. The same team visit my aunt 3 times a day so the continuity is excellent. My aunt
feels looked after but still has her independence and this has allowed her to stay in her own home. The help with medical appointments is really useful as I live so far away. Every visit is logged on the app and communication with me is excellent. I highly recommend Silver Assist.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Alison, thank you so much for your kind words. We can't wait to share your feedback with the team. Best Wishes.

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Review from K T (Daughter of Client) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had carers from Silver Assist for over six months now, initially just a few hours a week, but this has increased to daily assistance as her needs have become more complex. Staff are incredibly professional but also warm, friendly, so patient and kind. It’s very reassuring that, although my
mum is the client, they also advocate for my dad who is Mum’s full time carer in his mid-seventies.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your wonderful feedback, I look forward to sharing your kind words with our staff! Best Wishes.

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Review from Annette T (Client) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers to be professional in their caring attitude and any other duties that they carry out.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Annette, Thank you for your lovely feedback, we can't wait to share it with our carers. Best Wishes.

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Review from Paul C (Son of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad have dementia but want to keep their independence. They are very private and have declined having carers for several years. The registered manager came and did an excellent, thorough initial assessment and filled them with confidence. She quickly and accurately picked up on their care needs
and on what was important to them i.e. being able to go out at all times with their dog! She then introduced her two carers to them with two further visits. They have two different carers coming for two hours twice per week. Both carers are lovely, chatty and treat them with respect and listen to what they want to do. Both carers drive, so Mum and Dad love going out with them, and are dog friendly. In all initial meetings and the subsequent care visits, the registered manager and her team have been punctual and professional. They are all approachable, kind and patient. Communication is great via an app, email or phone. They have excellent safeguarding policies and the carers are clearly well trained. I really recommend them.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Paul, Thank you so much for your kind words, we are delighted with your feedback and look forward to sharing it with our team. Best Wishes.

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Review from Stephen M (Son of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum who was 90 years old this year and who lives on her own in a supported living complex was finding it hard to cope on a daily basis and primarily needed help at the start of her day. Mainly with showering, washing and dressing in the morning plus help with breakfast. We decided to get some carers
in to help Mum and we had a recommendation from my mum's brother who was already using Silver Assist Homecare. We arranged to meet the manager of the care company and one of the carers that would be coming to Mum, they could check on the facilities in my mum's room and meet my Mum plus discuss with us our requirements. We set up initially 2 evenings per week for a shower after a few visits we reviewed things with the manager and decided to move the visits to each weekday morning this has now been running for about 2 weeks and we are very happy with the service provided and my Mum is delighted, we can see an improvement in her health and well being.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Stephen,
Thank you for taking the time to share your experience. We're delighted that Mum is doing well, she's a pleasure to visit.
Best Wishes.

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Review from P W (Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reliable, well-organised, very professional service. Staff friendly, energetic, caring and well-groomed.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for such a positive review, we can't wait to share your feedback with our staff!

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Review from J P (Client) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed by acquiring of my background and previous life details. I was matched up with the best carer. All kind, differential and extremely calm and efficient. Would recommend with pleasure to anybody.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Such kind words, thank you for taking the time to review our service!

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Review from A W (Daughter of Client) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful suggestions made. All staff are very caring and efficient. Consideration was given to Dad's needs. Very thoughtful effort on his birthday. Some staff members are able to speak Welsh and English.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your kind words, we'll be sure to pass them onto our team.

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Review from Sandra E (Daughter of Client) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed and happy with this service. The owner was very approachable, practical, helpful and understanding at initial contact and got back to me immediately. The manager visits to introduce carers to the client and family and also does some of the care shifts. The manager takes a broad overview
of the client, not just physical ailments and needs, but history, culture and background. Awareness of Welsh language and provision is made to communicate with the client in first language. All carers are caring and efficient. Dad is happy. Thank you. Dad says 'very sociable at all times'.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

What a wonderful review!
Our person-centered approach really helps us connect with our clients and we are delighted that you agree that we put our clients' needs, wishes and preferences at the forefront of our practice.

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Review from Anthea M (Client) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had Silver Assist for many weeks now and we are very happy with them. Also, very helpful in every way. Will recommend to anyone. Always on time and uniforms clean and tidy, very professional.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your lovely review, we're excited to share it with the team!

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Review from Christine D (Daughter of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Silver Assist has helped my 99-year-old mother and me by providing the appropriate care she requires to remain in her own home, as she desires.
Initial discussions on her needs were thorough and professional which gave me immediate confidence.
Following visits and introductions, Mum took happily to
her carers - the first she had experienced apart from her family.
With regular reviews of her changing needs, I am able to be assured that Mum is getting the daily care that she needs, morning, noon and bedtime.
The manager has provided useful suggestions about care and safety which we have taken on board and she has been helpful, considerate and a good listener.
Daily reports in the secure app is a real bonus, providing detail of visits and how Mum is. I also like the facility to respond and add comments.
I have no hesitation in recommending Silver Assist, the consideration and kindness shown to mum and flexibility towards her needs have been very reassuring.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Hi Christine,
thank you for such a lovely review, we are delighted that both you and Mum are happy and appreciate your time in providing valuable feedback.
Best Wishes.

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Review from S S (Guardian of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been clients of Silver Assist for a few months now. The care and attention to detail have been first-class. Very professional with a personal touch. Staff who take time to get to know their clients, their wants and needs. Communication is excellent. We are extremely happy with the service offered
by Silver Assist and recommend them highly.
Reply from Samantha Denne, Owner/Managing Director at Silver Assist Homecare

Thank you for your very kind review, it's great to know we're doing a good job! We look forward to sharing your feedback with our team.
Best Wishes.

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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Silver Assist Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.977 for Silver Assist Homecare is calculated as follows: ( (169 Excellents x 5) + (4 Goods x 4) ) ÷ 173 Ratings = 4.977
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Silver Assist Homecare is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Samantha

Samantha Evans

Job Title: Managing Director / Registered Manager Joined: 2023

Hi, my name is Sam and I started Silver Assist back in 2023 because we recognised there was little to no care available to people living in rural communities, and we believe everyone should have the choice to retain their independence and quality of life in their own home.


I started my career in care 16 years ago and haven't looked back since! Silver Assist was built on a foundation of compassion, professionalism and transparency and this remains one of our priorities as we continue to grow.


We were delighted to be recognised by homecare.co.uk as one of the top care providers in Wales for 2024 and receive an "Outstanding" rating by the CIW in February 2024.


Should you wish to find out more information about our service, you can call us or email us and one of our friendly team will be happy to help.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Silver Assist Homecare to verify any information. View our terms and conditions. Silver Assist Homecare has an Enhanced Service - more info.