Silver Assist Homecare

Outstanding care that is holistic and extremely well organised. I feel that the staff make the time to get to know not just the client but the family as well. We have a really supportive team around us who give my grandmother the best care. They support us in making sure she is comfortable and safe in her own home, and most importantly allowing her to maintain her independence.

I've been really happy with the level of care that Mum's received since she started using Silver Assist. We are all new to receiving support from a homecare provider and I was initially unsure of how to source the right level of support and how it would help. However, the initial set-up was very simple and Mum has a lovely support worker who helps in the kitchen and takes her out, as well as providing companionship.

We now have regular carer visits and this is working absolutely perfectly for us. Thank you to the manager and the team.

I was extremely pleased with the service I received from Silver Assist Homecare when I had a new hip. I had a live-in assistant for a week who dressed and helped me with all my needs. She cooked delicious meals for the two of us and lived as part of my family becoming good friends.

My wife and I being new to home care have found Silver Assist excellent in their help. Setting up the assistance for my wife, form filling what can be a nightmare and in fact all aspects of help.

From the first introduction meeting, Silver Assist listened to everything that we had to share about Dad. Once the care plan was in place, the first month there was a lot of communication, and this communication has continued to a high level since the start date. All staff and management are very conscientious and both parties we feel very well for the needs of Dad as a priority.

Communication between the company and the client is exceptional. Even with a couple of months, it felt like an extended family where my father was listened to and valued.

The manager and all of the staff are very accommodating.

Despite only being involved with Silver Assist for just over a month, all those associated with the company whom we have met, have made us feel very welcome into a new family. As we try to settle into a new lifestyle and routine, the care company manager could not have done more to ease this process, taking over items of admin, advising and ordering items to make life more comfortable and convenient for my husband and also guiding me to access organisations that may offer various forms of help. Every carer who has visited us has been very polite, showing a genuine respectful interest in caring. They chat with a sense of humour and my husband reacts positively with a smile.

Silver Assist is a very good company. My carer is a very good companion and we have loads of fun. I always look forward to seeing her, she brightens up my day. We always have a good laugh and I like the things we do like going out for walks amongst other things.

Silver Assist has enabled my aunt to return to her own home after a fall which broke her hip. The team of carers that look after her provide daily assistance and companionship. They are professional, punctual and caring. The same team visit my aunt 3 times a day so the continuity is excellent. My aunt feels looked after but still has her independence and this has allowed her to stay in her own home. The help with medical appointments is really useful as I live so far away. Every visit is logged on the app and communication with me is excellent. I highly recommend Silver Assist.

My mum has had carers from Silver Assist for over six months now, initially just a few hours a week, but this has increased to daily assistance as her needs have become more complex. Staff are incredibly professional but also warm, friendly, so patient and kind. It’s very reassuring that, although my mum is the client, they also advocate for my dad who is Mum’s full time carer in his mid-seventies.

I have found the carers to be professional in their caring attitude and any other duties that they carry out.

Mum and Dad have dementia but want to keep their independence. They are very private and have declined having carers for several years. The registered manager came and did an excellent, thorough initial assessment and filled them with confidence. She quickly and accurately picked up on their care needs and on what was important to them i.e. being able to go out at all times with their dog! She then introduced her two carers to them with two further visits. They have two different carers coming for two hours twice per week. Both carers are lovely, chatty and treat them with respect and listen to what they want to do. Both carers drive, so Mum and Dad love going out with them, and are dog friendly. In all initial meetings and the subsequent care visits, the registered manager and her team have been punctual and professional. They are all approachable, kind and patient. Communication is great via an app, email or phone. They have excellent safeguarding policies and the carers are clearly well trained. I really recommend them.

My Mum who was 90 years old this year and who lives on her own in a supported living complex was finding it hard to cope on a daily basis and primarily needed help at the start of her day. Mainly with showering, washing and dressing in the morning plus help with breakfast. We decided to get some carers in to help Mum and we had a recommendation from my mum's brother who was already using Silver Assist Homecare. We arranged to meet the manager of the care company and one of the carers that would be coming to Mum, they could check on the facilities in my mum's room and meet my Mum plus discuss with us our requirements. We set up initially 2 evenings per week for a shower after a few visits we reviewed things with the manager and decided to move the visits to each weekday morning this has now been running for about 2 weeks and we are very happy with the service provided and my Mum is delighted, we can see an improvement in her health and well being.

Reliable, well-organised, very professional service. Staff friendly, energetic, caring and well-groomed.

Impressed by acquiring of my background and previous life details. I was matched up with the best carer. All kind, differential and extremely calm and efficient. Would recommend with pleasure to anybody.

Helpful suggestions made. All staff are very caring and efficient. Consideration was given to Dad's needs. Very thoughtful effort on his birthday. Some staff members are able to speak Welsh and English.

I am impressed and happy with this service. The owner was very approachable, practical, helpful and understanding at initial contact and got back to me immediately. The manager visits to introduce carers to the client and family and also does some of the care shifts. The manager takes a broad overview of the client, not just physical ailments and needs, but history, culture and background. Awareness of Welsh language and provision is made to communicate with the client in first language. All carers are caring and efficient. Dad is happy. Thank you. Dad says 'very sociable at all times'.

We have had Silver Assist for many weeks now and we are very happy with them. Also, very helpful in every way. Will recommend to anyone. Always on time and uniforms clean and tidy, very professional.