Phoenix Premium Care is a dedicated home care provider offering personalised support to individuals in Saffron Walden and the surrounding areas. Their compassionate and highly experienced team is committed to delivering exceptional care tailored to each client’s unique needs, helping people maintain their independence and quality of life in the comfort of their own homes.
Recognising that no two individuals are the same, Phoenix Premium Care creates bespoke care plans designed...
Phoenix Premium Care is a dedicated home care provider offering personalised support to individuals in Saffron Walden and the surrounding areas. Their compassionate and highly experienced team is committed to delivering exceptional care tailored to each client’s unique needs, helping people maintain their independence and quality of life in the comfort of their own homes.
Recognising that no two individuals are the same, Phoenix Premium Care creates bespoke care plans designed around personal requirements and preferences. Services range from meal preparation, housekeeping, and companionship to personal care, hygiene support, exercise programmes, and general supervision. Whether supporting recovery after surgery or assisting with everyday living, their team provides reliable and professional care every step of the way.
Phoenix Premium Care takes the time to understand each client’s circumstances, ensuring the highest standards of support for both individuals and their families. Their staff have experience supporting people living with dementia, Parkinson’s disease, and Alzheimer’s disease, offering compassionate care that promotes dignity, comfort, and wellbeing.
With a focus on person-centred care, Phoenix Premium Care enables clients to continue living safely and confidently at home, reducing the need for residential care while enhancing their overall quality of life.
Care Provided by Phoenix Premium Care
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£26 - £26
Weekly Live-in Care
From £1,200
The price(s) shown are provided by the agency. Contact Phoenix Premium Care for full pricing details and T&Cs.
Contact Phoenix Premium Care to get a personalised quote:
Phoenix Premium Care has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Phoenix Premium Care has 3 reviews.
Review from Karen C (Daughter of Client) published on 24 August 2026 Submitted via Website•
Overall Experience
Your care for my elderly father is compassionate and beyond expectations. You make him feel cared for, dignified and comfortable. You have taken the time to get to know him, not just the obvious needs and allow us to keep my father in his home - thank you very much.
Your care for my elderly father is compassionate and beyond expectations. You make him feel cared for, dignified and comfortable. You have taken the time to get to know him, not just the obvious needs and allow us to keep my father in his home - thank you very much.
↩Reply from Iliya Asenov, Nominated individual at Phoenix Premium Care
Thank you, Karen, for your wonderful feedback. We are very pleased to hear that your father feels cared for, comfortable and treated with dignity. Your kind words mean a lot to our team.
Phoenix Premium Care
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nick B (Husband of Client) published on 24 August 2026 Submitted via Website•
Overall Experience
My wife requires help each morning to wash and dress. She has Alzheimer's disease and is doubly incontinent. She can at times be uncooperative but the care and support have been very good, sometimes in challenging situations.
My wife requires help each morning to wash and dress. She has Alzheimer's disease and is doubly incontinent. She can at times be uncooperative but the care and support have been very good, sometimes in challenging situations.
↩Reply from Iliya Asenov, Nominated individual at Phoenix Premium Care
Thank you very much for your kind feedback. We are delighted to hear that you are happy with the care and support provided by our team. Your comments are greatly appreciated.
Phoenix Premium Care
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H L (Client / Service User) published on 23 August 2026 Submitted via Website•
Overall Experience
I have been very impressed by the level of care and attention that was given during a recent dermatolical breakout. They went to great lengths to diligently use various medications that ultimately led to a very speedy recovery.
I have been very impressed by the level of care and attention that was given during a recent dermatolical breakout. They went to great lengths to diligently use various medications that ultimately led to a very speedy recovery.
↩Reply from Iliya Asenov, Director - Senior Care at Phoenix Premium Care
Thank you very much for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you were impressed with the level of care and attention provided during your recent dermatological breakout. Our team is committed to providing personalised, compassionate...
Thank you very much for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you were impressed with the level of care and attention provided during your recent dermatological breakout. Our team is committed to providing personalised, compassionate care and ensuring that each individual receives the appropriate support and attention they need. We are especially pleased to hear that the diligent use of the prescribed medications contributed to a speedy recovery. Your kind words are greatly appreciated and will be shared with our care team as encouragement for their continued dedication. Thank you for choosing Phoenix Premium Care
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Phoenix Premium Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Phoenix Premium Care.
Accreditations
There are no accreditations posted yet for Phoenix Premium Care.
Meet the Team (2)
Iliya AsenovJob Title DirectorJoined 2023
Iliya is a dedicated and compassionate senior care professional with a strong commitment to providing high-quality care and support. As a Director...
Iliya is a dedicated and compassionate senior care professional with a strong commitment to providing high-quality care and support. As a Director and Senior Care professional, Iliya takes a hands-on approach to ensuring that every individual receives personal-centred care that respects their dignity, independence and personal preferences. With a caring and approachable manner, Iliya works closely with clients, families and the care team to maintain high standards of care and create a safe, supportive and welcoming environment.
Lucia StefaroiJob Title Care CoordinatorJoined 2025
Lucia is a dedicated and compassionate Care Coordinator who is committed to ensuring that every individual receives high-quality, person-centred...
Lucia is a dedicated and compassionate Care Coordinator who is committed to ensuring that every individual receives high-quality, person-centred care. She works closely with clients, families and care professionals to coordinate care effectively and ensure that individuals' needs, preferences and wishes are respected. She is passionate about promoting dignity, independence and wellbeing and takes pride in making a positive difference to the people and families she supports.
Frequently Asked Questions about Phoenix Premium Care
How many Carers does Phoenix Premium Care employ?
Phoenix Premium Care employs 5 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Premium Care to verify any information. View our terms and conditions. Phoenix Premium Care has an Enhanced Service -what an Enhanced Service includes.
