Genkoo Healthcare Services

Office 331 Victory Way, Crossways Business Park, Dartford DA2 6QD
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9.8 9 Reviews
  • Genkoo Healthcare Services, Dartford
Genkoo Healthcare is a dedicated care company that delivers person centred care to all its clients. It ensures that service users are at the centre of all care plans. Family, friends and other significant support teams are included in the planning stage of all care to ensure that the Service User feels safe and happy with all arrangements of care. Care plans are revisited regularly to ensure that they remain relevant as situations demand.

Genkoo Healthcare believes that when service users are given great care, that ensures they feel valued, understood and well supported. This is achieved through a thorough and deep understanding of each Client's needs as well as family expectations.

Genkoo Healthcare understands the importance of respecting individual choices at all times. Service users are always supported by a team of a Nurse-led Care service that is quick to respond to client needs at all times.

Genkoo Healthcare provides: Elderly Care, Dementia Home Care, Live in Care, Respite Care, Overnight Care, Repositioning visits, Nursing Care, Running errands, Repositioning Care, Companionship and End Of Life Care.

All Care is tailored around individual needs as assessed by the Nursing team. Care visits can vary from an hour to whatever time is required to ensure a safe delivery of Care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £35
  • Weekly Live-in Care Fees: £950 – £1200

Fees depend on the complexity of care involved, for example if two carers are needed at a time then the price will be more.
Service Users with more complex conditions will require a senior Carer or nurse, therefore the price would vary accordingly.

These prices are only a guideline, please contact Genkoo Healthcare Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Genkoo Healthcare Services Ltd

Person in charge

  • Violet Ndlovu (Manager)

Genkoo Healthcare Services Reviews (9)

9.8

Genkoo Healthcare Services has a Review Score of 9.8 (9.825) out of 10, based on 9 reviews in the last 2 years. Over all time Genkoo Healthcare Services has 9 reviews.

Overall Experience

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Date Published

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Review from Peter J (Husband of Client) published on 24 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been exceptionally good in their work. They way they dealt with the wife's problems and needs was very professional and at all times they gave her the very best comfort at all times. Highly recommended.

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Review from Peter J (Husband of Client) published on 6 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff were polite and professional and very caring and simpathetic caring out a job that is very difficult I can do nothing but applaud them.

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Review from Jodie B (Daughter of Client) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care that my mother received in her final days from Genkoo. Visiting three times daily they were very pleasant to deal with, my mother felt comfortable with them and the care she received was excellent. I wouldn't hesitate to recommend the company.

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Review from M P (Daughter of Client) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very polite, caring, trustworthy and professional. They are respectful of dads wishes keeping his dignity at all times. They go above and beyond even supporting us during dads end of life care. They are a very big part of us being able to fulfil dads wishes of dying at home. They are
always caring and compassionate in any situation that arises, with help advice and support 2 staff members in particular always bring a smile to dads face and has nicknames for them. I would highly recommend them to any needing care. There is not rating high enough for what they deserve.

Reply from Violet Ndlovu, Registered Manager at Genkoo Healthcare Services

Our care could not have made any difference to the outcome but we are glad to have made a positive impact to our Service User and the family.

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Review from Maria D (Daughter of Client) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the loving and caring carers you'll ever wish to have. They treated my mum with the most respect, dignity and pride. They were gentle and very professional. They were absolutely thorough (they brushed her hair, washed her, and made her very comfortable). They were such a ray of sunshine
on a scale of one to infinity.

Reply from Violet Ndlovu, Registered Manager at Genkoo Healthcare Services

We are glad we were able to deliver good Care all the way. Always our aim to give of our best to our fellow humans.

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Review from D M (Friend of Client) published on 4 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were amazing. They took the greatest care of my neighbour's mum and her daughter. They went the extra mile to look after them both with the utmost dignity after the mother had passed away. I would recommend both of the carers to anyone in this same situation.

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Review from Jean E (Niece of Client) published on 23 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, reliable, and helpful in all areas. Treated the client with utmost respect. Over and above responsibilities.

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Review from Karen C (Niece of Client) published on 13 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a very quiet loving person. The carers were outstanding. Everything was explained to us but more so to him each visit on cleaning and caring. We felt one carer was there when she said she was and was on the end of the phone when I needed her. She came as soon as we lost him, absolutely
outstanding.

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Review from B A (Client) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and friendly. Nothing is too much trouble. They attend to all my needs including putting my shopping away and getting my meals.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Genkoo Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Genkoo Healthcare Services is calculated as follows: ( (49 Excellents x 5) + (4 Goods x 4) ) ÷ 53 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Genkoo Healthcare Services is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Genkoo Healthcare Services

What Type of Services does Genkoo Healthcare Services offer?

Genkoo Healthcare Services offers Home Care.

How many Carers does Genkoo Healthcare Services employ?

Genkoo Healthcare Services employs 4 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Genkoo Healthcare Services to verify any information. View our terms and conditions. Genkoo Healthcare Services has an Enhanced Service - more info.