RCS Domiciliary Agency

Thank you so much for sharing such a moving and generous feedback.

We understand how much of an incredibly difficult chapter this was for your dad and for your whole family. We are delighted to hear that the compassion, professionalism and steadiness of our team has made such a profound difference.

It is reassuring that the way our staff-built rapport with both your dad and your mam especially given her dementia highlighting our approach to person centred care and the emotional intelligence behind our work.

Your heartfelt thanks to the team comes through so strongly and I'm sure they'd be deeply touched to know the impact they had during such a vulnerable time. Read less

Thank you for your recommendation to family and friends and we are honoured to be part of your husband's care journey and will continue to do everything we can to brighten your home and support you both. Read less

Thank you so much for your kind words. We are absolutely delighted to hear that you and your family felt comfortable and reassured with the support provided by RCS. It means a great deal to us to know that our team helped bring peace of mind during your time away and that your gran received the attentive care she deserves.We take pride in involving families and tailoring our support to ensure every individual feels safe, respected and looked after above and beyond. Knowing that you found our communication and collaboration with other professionals helpful is incredibly encouraging.Your feedback is truly appreciated and it inspires us to continue delivering care with the same level of compassion and dedication everyone deserves. Read less

Thank you so much for your kind and thoughtful feedback. It is reassuring to hear that you were happy with the care your mam received. It means a great deal to the whole team to know that their friendliness, compassion, and caring nature made such a positive impact and serves as a wonderful reminder of why we do what we do. Your recommendation is deeply appreciated and truly valued. Thank you for entrusting RCS during such an important time. Read less

Thank you so much for your kind words and recommendation. We are delighted to hear that your experience with RCS has been positive from the initial meeting through to the ongoing care although we don't always get everything right. Providing professional and friendly support is at the heart of what we do and knowing that the transition has been smooth and effective means a lot to us. Your wholehearted recommendation is truly appreciated and we will continue striving to offer above and beyond care. Read less

Thank you for your open and honest feedback as this helps us make positive changes to support service users, families and friends. It is also great to hear that the service user is comfortable with our staff and that carers are efficient. For your assurance, carers are given adequate rest before and after a night shift so that they can continue providing effective and safe care. Frankly some do fall asleep time to time and we have addressed this with all staff members and taken action where it was required to address tiredness and avoid carers falling asleep. In addition and a very valid point about tools to help carers stay awake, we encourage bringing book and discourage any personal use of mobile phones whilst at work. Whilst we acknowledge that during a night shift there may be times when carers are not doing anything, they may only use phones to catch up on extra reading on company policies, eLearning and in some cases practice their driving theory test. Read less

I am delighted to hear that you are happy with the care your Husband has been receiving and that the carers have been "amazing, patient and understanding." All our staff continue to enjoy supporting your husband and the kindness you and everyone have shown them has been unmatched so, thank you. As always, we will always be here if you need anything or if there is anything we can do to improve how we support you and make your husband even more comfortable. Read less

We appreciate you taking the time to share this positive feedback and that you are satisfied with the level of care your daughter is receiving from our team. Credit to her and you for working so closely with us to ensure we are meeting her needs holistically. It is reassuring to hear she feels respected, supported, and comfortable with her care. We aim to continue nurturing her well-being and seeing her smile throughout her journey. Read less