RCS Domiciliary Agency Reviews (8)
9.7
RCS Domiciliary Agency has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years.
Over all time RCS Domiciliary Agency has 8 reviews.
Review from rebecca s (Granddaughter of Client) published on 23 June 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I found RCS very professional they came and introduced themselves to my gran prior to the period of care starting, i was in regular contact with management they made us as a family feel comfortable to go on holiday knowing gran was in safe ands, whilst away on holiday i was able to log on to her daily
notes and read each visit and how she was which was reassuring, they also engaged well with other family members ad involved district nurses when needed for further support with grans needs.
Reply from Roy Mukungunugwa, Director & Registered Manager at RCS Domiciliary Agency
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review from Janice S (Daughter of Client) published on 23 June 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I thought the team were very friendly, caring and professional. I was very happy with the care that mam received, nothing was too much for them. Once again i would like to thank them for everything they did. I would definitely recommend RCS.
Reply from Roy Mukungunugwa, Director & Registered Manager at RCS Domiciliary Agency
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Treated with Dignity
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Value for Money
Review from Kim L (Client) published on 19 May 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
RCS are a very professional friendly service
From the initial meeting to the overnight care package itself - the transition over the months has been excellent
I would recommend the service and the team wholeheartedly
From the initial meeting to the overnight care package itself - the transition over the months has been excellent
I would recommend the service and the team wholeheartedly
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
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Value for Money
Review from Marie H (Friend of Client) published on 7 April 2025
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The service user is comfortable with staff and they are, in the main, efficient at their work. As regards the night sitter, I thought it was a challenge for them to stay awake for such a long time when the service user is asleep, so perhaps they could benefit from bringing something to keep them awake
other than a phone.
Reply from Roy Mukungunugwa, Director & Registered Manager at RCS Domiciliary Agency
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review from D C (Wife of Client) published on 29 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy about the care my Husband is getting from your carers they have been amazing with him and so patient and understanding we couldn't have asked for anything more they have been excellent every one of them.
Reply from Roy Mukungunugwa, Director at RCS Domiciliary Agency
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Care / Support
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Treated with Dignity
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Value for Money
Review from Julia M (Mother of Client) published on 16 February 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am happy with the care provider that is looking after my daughter, I have been with them since November 2023. Since they started looking after her, I feel a burden taken off me, they treat her with respect and dignity and I see my daughter smiling and laughing a lot with the carer. I am happy to be
involved in my daughter's care. They keep her safe, give her moral support, and emotional support, and make her feel worthy and comfortable.
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Review from Cecilia N (Client) published on 22 January 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have had good experiences with my care provider, any issue I had has been resolved and I feel listened to and I feel that they are working patient-centred. They treat me with dignity, The carer shows compassion to me. The management is committed to meeting my needs, and they are able to work flexibly
to meet my daily needs. I have good communication with the care provider, They involve me in decision-making, My family are also involved in making any comment about my care through one plan. I would recommend someone to work with this service provider.
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
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Treated with Dignity
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Value for Money
Review from Steve F (Son of Client) published on 15 January 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carer is a very pleasant lady who takes her responsibilities very highly. She is chatty and engages very well with her clients. She is trustworthy and I would strongly recommend her to anyone who is looking for a carer to look after loved ones.
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
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Staff
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Care / Support
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Management
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Treated with Dignity
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Value for Money
Current
Review Score: 9.7 (9.651)
Overview of Review Score
The Review Score of 9.7 (9.651) out of 10 for RCS Domiciliary Agency is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for RCS Domiciliary Agency is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) ) ÷ 47 Ratings = 4.851
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RCS Domiciliary Agency is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
