RCS Domiciliary Agency Reviews (8)
RCS Domiciliary Agency has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years. Over all time RCS Domiciliary Agency has 8 reviews.
Review from rebecca s (Granddaughter of Client) published on 23 June 2025
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director & Registered Manager at RCS Domiciliary Agency
Thank you so much for your kind words. We are absolutely delighted to hear that you and your family felt comfortable and reassured with the support provided by RCS. It means a great deal to us to know that our team helped bring peace of mind during your time away and that your gran received the attentive care she deserves.We take pride in involving families and tailoring our support to ensure every individual feels safe, respected and looked after above and beyond. Knowing that you found our communication and collaboration with other professionals helpful is incredibly encouraging.Your feedback is truly appreciated and it inspires us to continue delivering care with the same level of compassion and dedication everyone deserves.
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Review from Janice S (Daughter of Client) published on 23 June 2025
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director & Registered Manager at RCS Domiciliary Agency
Thank you so much for your kind and thoughtful feedback. It is reassuring to hear that you were happy with the care your mam received. It means a great deal to the whole team to know that their friendliness, compassion, and caring nature made such a positive impact and serves as a wonderful reminder of why we do what we do. Your recommendation is deeply appreciated and truly valued. Thank you for entrusting RCS during such an important time.
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Review from Kim L (Client) published on 19 May 2025
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5.0 out of 5
From the initial meeting to the overnight care package itself - the transition over the months has been excellent
I would recommend the service and the team wholeheartedly
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
Thank you so much for your kind words and recommendation. We are delighted to hear that your experience with RCS has been positive from the initial meeting through to the ongoing care although we don't always get everything right. Providing professional and friendly support is at the heart of what we do and knowing that the transition has been smooth and effective means a lot to us. Your wholehearted recommendation is truly appreciated and we will continue striving to offer above and beyond care.
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Review from Marie H (Friend of Client) published on 7 April 2025
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Overall Experience
4.0 out of 5
Reply from Roy Mukungunugwa, Director & Registered Manager at RCS Domiciliary Agency
Thank you for your open and honest feedback as this helps us make positive changes to support service users, families and friends. It is also great to hear that the service user is comfortable with our staff and that carers are efficient. For your assurance, carers are given adequate rest before and after a night shift so that they can continue providing effective and safe care. Frankly some do fall asleep time to time and we have addressed this with all staff members and taken action where it was required to address tiredness and avoid carers falling asleep. In addition and a very valid point about tools to help carers stay awake, we encourage bringing book and discourage any personal use of mobile phones whilst at work. Whilst we acknowledge that during a night shift there may be times when carers are not doing anything, they may only use phones to catch up on extra reading on company policies, eLearning and in some cases practice their driving theory test.
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Review from D C (Wife of Client) published on 29 October 2024
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director at RCS Domiciliary Agency
I am delighted to hear that you are happy with the care your Husband has been receiving and that the carers have been "amazing, patient and understanding." All our staff continue to enjoy supporting your husband and the kindness you and everyone have shown them has been unmatched so, thank you. As always, we will always be here if you need anything or if there is anything we can do to improve how we support you and make your husband even more comfortable.
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Review from Julia M (Mother of Client) published on 16 February 2024
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
We appreciate you taking the time to share this positive feedback and that you are satisfied with the level of care your daughter is receiving from our team. Credit to her and you for working so closely with us to ensure we are meeting her needs holistically. It is reassuring to hear she feels respected, supported, and comfortable with her care. We aim to continue nurturing her well-being and seeing her smile throughout her journey.
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Review from Cecilia N (Client) published on 22 January 2024
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
I am very pleased to hear that you continue to have such a positive experience with our support. Our person-centred approach that involves you and your family in all decision-making and care planning is a key element to our support.
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Review from Steve F (Son of Client) published on 15 January 2024
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Overall Experience
5.0 out of 5
Reply from Roy Mukungunugwa, Director/ NI at RCS Domiciliary Agency
Thank you so much for taking the time to provide such uplifting feedback about our carers. We were delighted to read how her warm and responsible approach to caregiving impacted your loved one.
Here at RCS Domiciliary Agency LTD, hiring carers with genuine compassion and dedication to their work is one of our top priorities.
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Overview of Review Score
The Review Score of 9.7 (9.651) out of 10 for RCS Domiciliary Agency is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.851 for RCS Domiciliary Agency is calculated as follows: ( (40 Excellents x 5) + (7 Goods x 4) ) ÷ 47 Ratings = 4.851
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for RCS Domiciliary Agency is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.