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Waverly Care Services Ltd

Office 21, Briggs House, 26 Commercial Road, Poole, Dorset BH14 0JR
Waverly Care Services Ltd Logo
Waverly Care Services Ltd logo
Waverly Care Services Ltd, Poole
Waverly Care Services Ltd, Poole
Waverly Care Services Ltd, Poole

Waverly Care Services Ltd is a domiciliary-care provider operating across Bournemouth, Poole and Christchurch. The agency delivers a broad range of flexible home-care services to help clients live independently and comfortably at home. Support includes personal care, assistance with everyday tasks, medication support and housekeeping.

The team is technology-led meaning that digital scheduling and real time tracking underpin the agency’s operations to boost efficiency and reliability. This means carers are matched...  

Care Provided by Waverly Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £30 - £35
  • Weekly Live-in Care Fees: £1,350 - £1,700

We accept the local authority rate for all clients referred through the council, while for private and direct payments we charge based on the individual’s needs. Please feel free to contact us if you have any enquiries regarding our pricing.

The price(s) shown are provided by the agency. Contact Waverly Care Services Ltd for full pricing details and T&Cs.

Contact Waverly Care Services Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Waverly Care Services Ltd
  • Private Owned

Person in charge

  • Isaac Ncube (Registered Manager)

Waverly Care Services Ltd Reviews (9)

9.5

Waverly Care Services Ltd has a Review Score of 9.5 (9.474) out of 10, based on 9 reviews in the last 2 years. Over all time Waverly Care Services Ltd has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from I C (Son of Client) published on 13 May 2026 Submitted via Website
Overall Experience

Staff have on 3 occasions called an ambulance out for mum.. they have stayed with her while waiting for the ambulance or me to arrive and take over.. I know this puts extra strain on there work load but they are always willing to help and go that extra mile..

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Review from L H (Daughter of Client) published on 6 May 2026 Submitted via Website
Overall Experience

Each and every carer cares for my mum very well, chatting to her as they work always asking if she is ok Every morning the carer gives mum a lovely shower so she feels fresh and ready for the day. Always asking what she would like to eat, encouraging mum to eat,

Reply from Muzi Ncube, Care Coordinator at Waverly Care Services Ltd

We're really pleased to hear your mum is comfortable, well supported, and enjoying her morning routine. We'll continue to provide this level of care and will pass your kind words on to the team!

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Review from A R (Client / Service User) published on 10 December 2025 Submitted via Postal Card
Overall Experience

I am very satisfied with a very kind and efficient service.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much, we are really glad to hear that you're happy with the service. It means a lot to us, and we'll make sure the team knows your kind words. If there's ever anything more we can do, please don't hesitate to let us know.

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Review from Gary P (Son of Client) published on 10 November 2025 Submitted via Website
Overall Experience
Overall, a very good/excellent service.
Personable, attentive and capable carers.
Waverly have tried hard to offer a customised care package to suit the specific requirements of my father (the client), my brothers and me.

I expect my father to continue using Waverly for as long as he is able to remain living in his own home and I am grateful to the team for their collaborative/partnership approach to date. Long may it continue.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much for your kind words, it truly means a lot to all of us at Waverly. It's been a real pleasure working alongside you and your family to make sure your father receives care that's just right for him. We really value the open communication and partnership we've built together, and...  

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Review from C W (Daughter of Client) published on 26 August 2025 Submitted via Website
Overall Experience

Waverly have provided excellent supportive care in a friendly and caring manner. They are punctual and have to got to know the patient and understand their needs, their personality and their interests in a professional manner. Any queries and concerns have been dealt with quickly. The whole service from the beginning has been professional, efficient, reliable and compassionate.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much for your kind words. We're really pleased to hear that the care has felt both supportive and personal, and that the team has taken the time to get to know the patient well. It's great to know that any queries have been handled quickly and that you've found the service reliable and compassionate from the start. We'll make sure your feedback is shared with the carers.

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Review from V S (Sister of Client) published on 26 August 2025 Submitted via Website
Overall Experience

We have been very pleased with the care provided and the friendliness of the staff. Everything appears to be running smoothly and my sister gets on very well with the carers who visit. It is a great relief as Anne fought me for a long time on the issue of having help. I am so glad it is working well as I did have my reservations to start with as the organisation of setting up the contract seemed a little haphazard. I was having to re supply information to different members of the team, which left me rather anxious as to whether they had a handle on Anne's medication, but as I say I have been nothing but pleased with the care and empathy we have received.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much for your kind words. We're really pleased to hear that she is getting on well with the carers and that their support has brought you peace of mind. We're sorry the set-up felt a little haphazard at first, and we've taken steps to make this process smoother for families in future....  

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Review from John M (Nephew of Client) published on 22 May 2025 Submitted via Website
Overall Experience
Waverly provided excellent care for my Uncle, he looked forward to the twice daily visits and always said how nice the carers were and how helpful and caring they were. Waverly were very responsive and completely understanding when visits had to be suspended due to hospitalisation and always called to check on how he was progressing to ensure the visits would be reinstated as soon as he was discharged.

I have never had any previous experience of carers but if this is the standard of services provided across the sector, then wonderful.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much for your kind words! We're so glad your Uncle felt comfortable and well looked after, that's exactly what we aim for. We'll pass your lovely feedback on to the team. Wishing him all the very best!

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Review from Jill L (Client / Service User) published on 7 March 2025 Submitted via Website
Overall Experience

Needed a chaperone and aftercare at home following sedated dental work. I was sent a Waverly angel who understood my fear and anxiety. She looked after me with utmost compassion and treated me like a beloved relative. She kept my spirits high at a difficult time.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much for sharing your experience with us. We know how worried you were going into the operation, and knowing that our Waverly angel was able to ease your concerns and make your journey that much easier is truly amazing. Your kind words inspire us to continue providing compassionate, heartfelt care every day!

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Review from J F (Husband of Client) published on 22 January 2025 Submitted via Website
Overall Experience

Very caring and supportive. Showed great patience. Encouraged patient to make efforts to get better. Patient gets on well with carers. Carers take pride in house looking clean and tidy so the patient is in agreeable surroundings.

Reply from Muziwethu Ncube, Care Coordinator at Waverly Care Services Ltd

Thank you so much for your thoughtful feedback.It's truly heartening to know that our team's care and encouragement have had a positive impact. Supporting your wife with personal care and ensuring she is in a clean, comfortable environment is a responsibility we hold dearly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Waverly Care Services Ltd.

Meet the Team (4)

Isaac Ncube Job Title: Registered Manager Joined: 2023
Isaac Ncube

I’m Isaac Ncube, with over 20 years of experience in Health and Social Care across the NHS, domiciliary care, and elderly nursing homes. My background combines hands-on care with strong leadership and management skills, enabling me to deliver high-quality, person-centred services.

As a Social Worker for over seven years, I gained extensive experience in care planning, safeguarding, and multidisciplinary collaboration. I led social work teams, coordinated complex care packages, and ensured compliance with CQC and local authority standards. My work with GPs, district nurses, and other professionals helped me develop a holistic approach to care delivery.

Before this, I spent 12 years in frontline care, including three years as a Senior Carer and Team Lead. These roles gave me a deep understanding of the challenges faced by both clients and staff. I provided personal care, supported mobility and medication management, and trained and mentored new carers to deliver safe, compassionate care.

Having worked in both operational and leadership roles, I bring a well-rounded perspective to managing domiciliary care. As Registered Manager, I focus on maintaining high standards through effective risk management, compliance, and staff development. I believe in strong teamwork, open communication, and continuous improvement to ensure safe, person-centred care.

At Waverly Care Services Ltd, my goal is to lead a service that not only meets but exceeds expectations, providing exceptional care for our clients while supporting our staff to reach their full potential.

Muziwethu Ncube Job Title: Care Coordinator Joined: 2024
Muziwethu Ncube

I'm Muzi, a Care Coordinator, with a genuine passion for supporting vulnerable individuals. My journey in the care sector has been diverse, from hands-on roles as a carer at Choices Healthcare to coordinating care packages as a Care Coordinator at Leighview. These experiences have given me a solid foundation in planning personalised care, liaising effectively with service users, their families, and various healthcare professionals.

During my Social Work placement with the Physical and Sensory Impairment Team at Essex County Council, I honed my skills in conducting assessments, developing support plans, and working collaboratively within a multidisciplinary team. I've also gained valuable experience in drafting care plans, managing risk assessments, and organising staff rosters to ensure each individual’s needs are met in a timely and person-centred way.

I'm known for my clear communication, attention to detail, and ability to adapt in fast-paced environments, which are all essential qualities for a Care Coordinator in domiciliary care. I’m excited to continue making a real difference by delivering high-quality care with compassion and professionalism.

Mavis Ncube Job Title: Senior Carer Joined: 2023
Mavis Ncube

Hi, I'm Mavis, a Senior Carer with 15 years of experience across a range of care settings, including care homes and domiciliary care. My extensive background has equipped me with a deep understanding of the complex challenges individuals face and the importance of delivering person-centred care.

I've worked in environments where I've been at the forefront of tackling diverse care scenarios, both positive and challenging. This hands-on experience means I've seen it all and am adept at managing any situation with empathy, professionalism, and calm resilience. My expertise in assessing individual needs and implementing tailored care plans ensures that every service user receives the highest quality of support in a manner that respects their dignity and promotes their well-being.

With a strong focus on continuous improvement and a commitment to adapting best practices, I consider myself not only a compassionate carer but also a mentor to my colleagues. My ability to lead by example and share my extensive knowledge makes me an invaluable asset to any domiciliary care provider aiming to offer outstanding, person-centred care.

Nomzamo Ncube Job Title: Software Engineer /Director Joined: 2025
Nomzamo Ncube

Hi, I’m Nomie. I’m an experienced software and data engineer who has been fortunate to work with multinational companies both in the UK and abroad. I’m now excited to bring my technical skills into the care sector. I’ve also spent time working as a consultant, which has given me a genuine understanding of what customers need and appreciate.

I’m passionate about building a data-driven business that truly supports people and makes life easier for both employees and clients. I care deeply about doing things well and I’m always learning from my past experiences to keep improving.

Frequently Asked Questions about Waverly Care Services Ltd

How many Carers does Waverly Care Services Ltd employ?

Waverly Care Services Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Waverly Care Services Ltd to verify any information. View our terms and conditions. Waverly Care Services Ltd has an Enhanced Service - more info.