Duty Care Ltd

Peartree Business Centre, Cobham Road, Wimborne Minster BH21 7PT
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7.2 3 Reviews
  • Duty Care Ltd, Wimborne Minster
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

Offer a companionship rate which includes shopping and companion care between 1030-1200 daily at a reduced rate

Good to Know

Owner

  • Duty Care Ltd

Person in charge

  • Tara Mackie (Manager)
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Duty Care Ltd Reviews (3)

7.2

Duty Care Ltd has a Review Score of 7.2 (7.167) out of 10, based on 3 reviews in the last 2 years. Over all time Duty Care Ltd has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
0
1
3
0

Review from Dave G (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are really happy to have found Duty Care as carers for our Mum. From their first assessment visit to assigning a carer, they have been fantastic.
Mum now needs 24-hour care due to her dementia, COPD and cancer. The carer is very good with Mum and they've built up and nice relationship
and routine which is very reassuring for us. We're very happy to recommend Duty Care to anyone who needs care in the home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A S (Daughter of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Duty Care to provide live-in care for Mum for the last six months, and are very happy with the cover provided. From the start of the contract Duty Care staff have been friendly and informative, communicating effectively re start dates and provision of relief cover. The care provided
has been very good, the whole process as an end-user has been painless. We now have reassurance that Mum is looked after 24/7, and the Duty Care package has enabled Mum to stay in her own home, surrounded by the familiar. We are very pleased with the care provided by this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D J (Husband of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Two carers were provided. Both rubbish, badly vetted, completely unqualified and lacking in any care whatsoever. My wife fell in the night and badly gashed her head. The “carer” said it was not her responsibility to remedy this. Do not use this agency if you want your nearest and dearest looked after!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.2 (7.167)

Overview of Review Score

The Review Score of 7.2 (7.167) out of 10 for Duty Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.667 for Duty Care Ltd is calculated as follows: ( (12 Excellents x 5) + (6 Very Poors x 1) ) ÷ 18 Ratings = 3.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Duty Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Duty Care Ltd

What Type of Services does Duty Care Ltd offer?

Duty Care Ltd offers Home Care.

How many Carers does Duty Care Ltd employ?

Duty Care Ltd employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Duty Care Ltd to verify any information. View our terms and conditions. Duty Care Ltd has an Basic Service - more info.