Betacare Agency Ltd

Unit 2, Palmerston Street, Joiners Square Industrial Estate, Stoke-on-Trent ST1 3EU
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8.5 2 Reviews
  • Betacare Agency Ltd, Stoke-on-Trent
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Care Provided

Types of Home Care

  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship
  • Laundry Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Cancer Care

Good to Know

Owner

  • Betacare Agency Ltd

Person in charge

  • Aboianle Williams (Manager)
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Betacare Agency Ltd Reviews (2)

8.5

Betacare Agency Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Betacare Agency Ltd has 2 reviews.

Overall Experience

  • 2
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Date Published

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Review from A L (Son of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where does one start with a review for personal health care? It starts with the engagement of the carers with my father, some days he did not want a wash, other days he got one with a little bit of persuasion from the carers. They worked with him, not against him. They respected his wishes and requests.
They were friendly and compassionate and gave him some dignity during this difficult time. They supported Mum's wishes, giving her emotional support when she needed it as it was hard for her to step back from being a full-time carer for her husband. To sum up, they provided a supportive, professional, loving and caring service. We, as a family, cannot thank them enough for their support over the last few weeks before Dad's passing. We wish them all well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S A (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe how much the ladies do for my mum, they go the extra mile and they are very friendly. My mum always feels so much better after our ladies have called, they listen to Mum and they listen to our concerns as well. Very polite, I don't know what we would do without them, they are like family
to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Betacare Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Betacare Agency Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Betacare Agency Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Betacare Agency Ltd

What Type of Services does Betacare Agency Ltd offer?

Betacare Agency Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Betacare Agency Ltd to verify any information. View our terms and conditions. Betacare Agency Ltd has an Basic Service - more info.