Private Homecare Kent Ltd

With over 30 years of experience in care, Lisa is dedicated to providing compassionate, person-centred support and building meaningful connections with those she cares for. Driven by her passion for high-quality care, Lisa decided to open her own care company to ensure her clients are never treated as just a number. She is committed to giving each individual the best possible care, supporting their inclusion in social activities, and organising events that allow clients to meet, socialise, and feel part of a caring community. You will often still see Lisa out carrying out care calls, as she likes to remain involved with all her clients.

Lisa is responsible for the overall running of a domiciliary care service. Lisa ensures that service users receive safe, high-quality, person-centred care and that the service complies with CQC regulations and legal requirements. Lisa will manage staff, oversee care plans, handle complaints, monitor budgets, and ensure policies on safeguarding, equality, diversity, and inclusion are followed. The registered manager is the main point of contact for staff, service users, families, and regulators.

Lydia has 8 years of experience in care, starting in community care and progressing through senior roles. After completing her Level 5 qualification and gaining experience in administration, she has been a dedicated Deputy Manager for the past 3 years.

Lydia's role as deputy manager is to help the manager in running a home care service. Lydia supervises staff, ensures service users receive safe, high-quality, person-centred care, and makes sure policies and regulations, including equality, diversity, and inclusion, are followed. Lydia will also help with administration, staff training, and promoting a positive and inclusive work environment.

Carla has many years of experience in care, starting as a carer and progressing through roles including on-call support before moving into the office to learn Quality Assurance. She has found her passion in this role, enjoying ensuring the safety of her clients, getting to know their lives, and helping make their lives as positive and comfortable as possible.

Carla is in the process of monitoring and improving care to ensure it is safe, effective, person-centred, and meets regulatory standards. It involves checking care delivery, following policies, collecting feedback, and making improvements where needed. Carla is the main point of contact for the clients and family members. Carla is responsible to carry out all care reviews and initial assessments.

Chloe has 5 years of experience in care, starting her career as a Care Worker. She decided to take on a new challenge, supporting both clients and care staff in the office and became a Care Coordinator. She also knows within the quality assurance role. Chloe has been thriving in this role for the past year and enjoys making a positive impact on the team and service users.

She is responsible for organising and managing the delivery of care services to service users. Chloe is to ensure that care plans are up-to-date, person-centred, and meet individual needs. She will liaise with care staff, service users, and families to schedule visits, monitor care quality, and address any concerns. Chloe also supports administrative tasks, such as maintaining records, managing staff rotas, and ensuring compliance with policies and regulations.

Helen is responsible for managing the financial aspects of Private Home Care Kent. Helen is to handle tasks such as budgeting, payroll, invoicing, and financial reporting, ensuring that the service runs efficiently and stays within its budget. Helen also makes sure the organisation complies with financial regulations and legal requirements, helping the manager make informed financial decisions.

Helen also helps with our HR department by helping with recruitment, training, and support of staff. It ensures employees are treated fairly, follow policies, and are equipped to provide safe, high-quality care to service users.