Pure First Care Services

22 Spindle Crescent, Plymouth PL7 2JH
Review Us
9.4 7 Reviews
  • Pure First Care Services, Plymouth
Pure First Care Services provides home care services to people in the comfort of their own homes.

Home care services include personal care (such as help showering, dressing, going to the toilet), assistance doing household tasks such as preparing meals, as well as offering complex care for people with a wide range of conditions including physical disabilities.

Staff treat people receiving care with dignity and respect.
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Pure First Care Services Ltd

Person in charge

  • Precious Mashayamombe (Manager)

Pure First Care Services Reviews (7)

9.4

Pure First Care Services has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years.
Over all time Pure First Care Services has 7 reviews.

Overall Experience
  • 4
  • 3
  • 0
  • 0
  • 0
Date Published
  • 7
  • 4
  • 7
  • 7
  • 0
Reviewer Connection to Pure First Care Services
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Nicola W (Sister of Client) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two of your team looked after my sister when she came home on palliative care. Both were amazing, considerate, respectful, professional and so caring. They lightened her day and ours with their presence and professional help and support. Both clearly cared about how their work impacted on patients.
Both were outstanding, lovely and professional people. Their presentation was good as well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D B (Client) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Timely attendance and satisfactory performance of personal duties.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pat T (Wife of Client) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was receiving end of life care. I found the carers smartly dressed, very efficient and caring. They made my husband feel special and they always treated with dignity. Also treated him with respect and always willing to answer my questions. Would really recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue P (Wife of Client) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the quality of care. Carer is very supportive, professional but with a friendly approach. Arrives within the requested time slot. Reliable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Friend of Client) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Aunt returned from hospital in mid 2024.
The care team took on her care, including very diplomatic ways of dealing with Aunty due to her decline in capacity. Throughout the last few months the team have been great.
Contacting us and Aunty's brother with updates and any questions. We've worked
together to provide the best possible at home care. Special mention goes to one member of staff in particular who Aunty has a really good rapport with, he was gentle, kind and very understanding.
Reply from Precious Mashayamombe, Manager at Pure First Care Services

Thank you for your review. Enabling people to stay at home with their families and treasured possessions is at the heart of our person centered care at Pure First Care Services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V T (Client) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Problems with communication in the beginning, but now that has been resolved it is an excellent service! Well done!
Reply from Precious Mashayamombe, Manager at Pure First Care Services

Thank you for your review. Enabling people to stay at home with their families and treasured possessions is at the heart of our person centered care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jonathan L (Son of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since September 2024 this fantastic company of well selected carers have looked after my dear father with 1st class care throughout. I can highly recommend this company in this field.
Keep up the good work team.
They all go above and beyond their normal duty of care.
Reply from Precious Mashayamombe, Manager at Pure First Care Services

Thank you for your review. Enabling people to stay at home with their families and treasured possessions is at the heart of our person centered care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Pure First Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Pure First Care Services is calculated as follows: ( (29 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 39 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pure First Care Services is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Pure First Care Services

What Type of Services does Pure First Care Services offer?

Pure First Care Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pure First Care Services to verify any information. View our terms and conditions. Pure First Care Services has an Enhanced Service - more info.