The Ark Care Principles

Thornaby Town Hall, Mandale Road, Thornaby, Stockton-on-Tees TS17 6AW
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9.6 6 Reviews
  • The Ark Care Principles, Stockton-on-Tees
The Ark Care Principles in Stockton-on-Tees provides home care services to people needing care and support at home.

Home care services can include medication management, help with household chores, help getting in and out of bed, assistance showering, continence care, meal preparation and assistance attending medical and social appointments etc.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £18

Our Charges depend on the services to be provided to the client and the duration of the service requred

These prices are only a guideline, please contact The Ark Care Principles to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • The Ark Care Principles Ltd

Person in charge

  • Cleophas Chuma (Manager)

The Ark Care Principles Reviews (6)

9.6

The Ark Care Principles has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time The Ark Care Principles has 6 reviews.

Overall Experience
  • 6
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Date Published
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Reviewer Connection to The Ark Care Principles
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Total of 6, showing 1-6
Review from D F (Daughter of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using this company for a couple of years now and they're beyond 5 star. They become part of your family and are totally reliable, never ever let us down. Twice we've had to ring the manager in an emergency and twice he dropped everything and rushed straight to my mum's house to rescue her.
Both times mum had fallen and couldn't get up. He sorted the ambulance, stayed with mum, reassured her and us. One carer in particular looks after mum, visits her in hospital and rehab centre. She is amazing she does anything mum asks of her, laundry, cleaning, shopping and friendship. I don't know what we would do if we didn't have Ark Care. We thank you for all you do.
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Review from Francisca S (Niece of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am grateful for the care that my auntie receives from this company. My auntie is someone who can easily get anxious about meeting new people. At first, we were all worried that she wasn't going to engage with the staff, but the way the staff approached my auntie was more way professional and amazing.
My aunt liked the staff from the very first day saying that they had made her feel more comfortable as they are friendly and respectful, and she keeps praising her carers for doing good. The staff, including the manager, are extremely supportive. They engage my auntie in different activities and make sure that she understands and feels comfortable with it.Thank you for helping my auntie in her journey of recovery. I will continue to recommend this company to anyone looking for a care provider .
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Review from Ferlicia Brumilda M (Mother of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartfelt Thanks for Exceptional Dementia Care


I want to express my deepest gratitude for the outstanding care my mother received while under your team's supervision. From the very beginning, it was clear that she was in compassionate and capable hands.


The staff were consistently kind, patient,

punctual, and professional-qualities that made all the difference in her daily life. They treated her with dignity and respect, always taking the time to listen, engage, and ensure she felt safe and valued. Their gentle approach and understanding of dementia were truly remarkable.


It brought our family great comfort to know she was surrounded by people who genuinely cared. Every interaction, whether big or small, was handled with empathy and grace. We are incredibly thankful for the peace of mind you gave us during a very challenging time.


Thank you for going above and beyond. Your dedication and humanity will never be forgotten.

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much for the trust in our team, it is our desire to deliver best care

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Review from J I (Daughter of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very pleased with the carer sent to look after my mam. She was a lovely person and treated my mam with care and compassion. A very lovely person kept the house tidy and clean. My mam was showered daily, clean clothes daily and hair blow-dried.
Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much J for trusting us to look after your mum.

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Review from Nadine D (Sister of Client) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been a great help and my brother is the happiest I've ever seen him. He gets the care and help he needs while also taking some of the load off my parents. They have all the correct equipment and not only care but also take him outside which was hard for us as he is in a wheelchair and my parents
have health issues. They make every one happy.
Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much. We desire to do the best for your family.

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Review from Elizabeth D (Mother of Client) published on 6 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son loves the carers and I am very pleased with the way they care for him. I appreciate the way they take his personality into consideration whilst caring for him. They are very supportive and take the time to learn his way of communication.
Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much. This means a lot to us, we really appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for The Ark Care Principles is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Ark Care Principles is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Ark Care Principles is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

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Cleophas Chuma

Job Title: Registered Manager Joined: 2015

Cleophas Chuma is a Mental Health Nurse who has over 17 years of experience with an excellent record and an enhanced DBS within the Health and Social Care sector.


This has included care of adult services in NHS Hospitals, Domiciliary Care, Residential Homes Dementia Elderly Nursing Home services. He has the necessary qualifications, competence, transferable skills, and experience to manage the delivery of the regulated activity.

His leadership roles include working as a Snr Mental Health Nurse/ Team Lead alongside a Unit Manager for 4 years managing 12 Healthcare Assistants band this has required him to fully understand the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), relevant best practice, guidance and maintain his clinical practice.

Frequently Asked Questions about The Ark Care Principles

What Type of Services does The Ark Care Principles offer?

The Ark Care Principles offers Home Care.

How many Carers does The Ark Care Principles employ?

The Ark Care Principles employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Ark Care Principles to verify any information. View our terms and conditions. The Ark Care Principles has an Enhanced Service - more info.