NESS Integrated Care, Highland Rail House, Second Floor, Station Square, Inverness, Highland IV1 1LE

Care Provided by NESS Integrated Care

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

60 minutes

Duration of Care

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Level of Care

Personal Care

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Help at Home

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Specialist Care Needs

Nursing/Nurse Led Care
PEG Feeding
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care

Specialist Care Conditions

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	£22 - £28

Contact NESS Integrated Care to get a personalised quote:

For further information on our fees, please contact us directly via phone or email to discuss further.

The price(s) shown are provided by the agency. Contact NESS Integrated Care for full pricing details and T&Cs.

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)

Consultations

Home Consultation of NESS Integrated CareUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)Please contact us to discuss further.

Good to Know

Owner

Aberness Recruitment Ltd
Private Owned

Person in charge

Dawn Smith (Director)

NESS Integrated Care Reviews (8)

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9.4

NESS Integrated Care has a Review Score of 9.4 (9.409) out of 10, based on 8 reviews in the last 2 years.
Over all time NESS Integrated Care has 8 reviews.

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Showing 8 reviews matching selected criteria

Review from F H (Daughter of Client) published on 11 November 2026 Date of experience: October 2026•Submitted via Website•

Overall Experience

This is the first time using a care agency and I can say with honesty it has been a very positive experience from the very first phone call.
It was straight forward being able to talk directly with the relevant member of staff from my first phone call. Angie was understanding, listened well, answered my questions and concerns and sent all the necessary details of the service promptly. I was extra impressed that she also took the time to meet with my dad at home (he lives some distance away) prior to allocating a carer.
It was straight forward explaining the services and skills needed and the flexibility of the agency assured me that the client's needs was their priority.

The carer allocated was perfect for dad and they fitted in very easily to Dad's setting and routine. He was very comfortable with their presence and care. The care plan was followed thoroughly and communication with the carer and dad was easy.

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Review from Lucy B (Sister-in-law of Client) published on 22 October 2026 Date of experience: October 2026•Submitted via Website•

Overall Experience

Ness Care went above and beyond with their level of professional and compassionate care that we both received . We were supported throughout a very emotional time from all members of the team .
Paperwork and communications were first class and always felt that staff always gave care , emotionally and practically .

I would highly recommend Ness Care to anyone considering using their services.

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↩Reply from Dawn Smith, Director at NESS Integrated Care

Thank you Lucy for your lovely review and recommendation. It means so much to hear that our team provided care, reassurance and support throughout such an emotional time for your family. We take great pride in delivering compassionate, professional care and your kind words will be shared with everyone involved. Thank you for placing your trust in NESS Integrated Care xx

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Review from C L (Client / Service User) published on 8 April 2026 Date of experience: March 2026•Submitted via Website•

Overall Experience

I like my support hours 2 days a week 5 hours
My support worker take part in walks, some new tasks such as building a summerhouse followed instructions safely and independently. They have taken care of me in madrid for a business conference.

I also had a staff went well for a while but it went down hill because of a task she couldn't do because the car wasnt available and limited time. She seid to my husband and me she dosnt always have transport it made me feel I done something wrong. I got along with her so well. Also I am missing out cycling with a group my current support worker cant do with me and it's on a Wednesday morning the same day I get support I would love to have a second support worker to join cycling with me with the group

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↩Reply from Dawn Smith, Director at NESS Integrated Care

Thank you very much for your kind review and for sharing your experience with Aberness. We are delighted to hear that you are enjoying your support with a variety of activities, including walks, new tasks and supporting you during your trip to Madrid. It is wonderful to know that you feel safe,... Read more

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Review from B M (Aunt of Client) published on 18 March 2026 Date of experience: February 2026•Submitted via Postal Review Card•

Overall Experience

I have a niece that gets 24/7 care from Aberness, I have the greatest respect for the staff, as they are very good to my niece. I get on well with her staff.

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↩Reply from Dawn Smith, Director at NESS Integrated Care

Thank you very much for taking the time to share your feedback. It means a great deal to us to hear that you have such respect for our team and that you feel your niece is well cared for. Our staff are dedicated to providing compassionate, respectful care and support, so it is wonderful to know this is being recognised. We truly appreciate your kind words xx

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Review from Claire J (Daughter of Client) published on 18 March 2026 Date of experience: March 2026•Submitted via Website•

Overall Experience

From the first meeting to know Aberness management and staff have been great.

If there's been any changes needed it's been dealt. The staff who care for my mum I personally think they go above and beyond which is so comforting to me and my mum is so happy and if my mums happy I'm happy.

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↩Reply from Dawn Smith, Director at NESS Integrated Care

Thank you so much for your lovely feedback Claire. It means a great deal to our team to know that both you and your mum are happy with the care and support provided. Our taff take great pride in going the extra mile, so your kind words will mean a lot to them xx

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Review from Nyree C (Mother of Client) published on 15 April 2025 Date of experience: April 2025•Submitted via Website•

Overall Experience

My Son receives his care package from Aberness and I can't rate them high enough. He is becoming moe independent and blossoming as the staff are excellent at reaching or aiming for his outcomes. Staff are great at communicating and coming up with ideas. The team are led very well and I have zero issues with being able to reach out and ask questions and I'm kept up to date along the way with what's happening on a daily basis with my Son.

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↩Reply from Dawn Smith, Director at NESS Integrated Care

Thank you so much for sharing such a positive review. It means so much to us that you and your son are happy with the care he is receiving from Aberness. We appreciate you taking the time to share your experience xx

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Review from Linda R (Daughter of Client) published on 15 April 2025 Date of experience: April 2025•Submitted via Website•

Overall Experience

Excellent experience. Very understanding and willing to change day of respite when needed.

My Mum enjoys visits. Mum is encouraged to talk about her past. She is also given frequent cups of tea!. The carer also helps by folding any laundry ect.

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↩Reply from Dawn Smith, Director at NESS Integrated Care

Thank you for your lovely review. We sincerely appreciate your positive feedback, our staff really do enjoy looking after your mum xx

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Review from Lynne D (Daughter of Client) published on 13 February 2025 Date of experience: January 2025•Submitted via Postal Review Card•

Overall Experience

We couldn't have asked for better support for our dad. Aberness Recruitment Agency worked hard to accommodate and timetable staff for our needs. Each member of the team that supported our dad worked well together and showed an interest in our dad and ensuring all his needs were met. We appreciated that they endeavoured to keep the team for Dad a small one, reducing the concern that he would see a stream of new faces each week. This worked well for all of us and we were able to build positive relationships with everyone. Thank you.

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Regulatory Rating

Care Inspectorate (CI) Rating

Date: 10 July 2025

How well do we support people's wellbeing?
Very Good
(5)
How good is our leadership?
Good
(4)
How good is our staff team?
Very Good
(5)
How well is care and support planned?
Very Good
(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.View Latest Report

Accreditations

There are no accreditations posted yet for NESS Integrated Care.

Meet the Team (5)

Dawn SmithJob Title DirectorJoined 2015

Dawn is the Director of Aberness Recruitment Agency. She is a registered nurse with almost 40 years of experience in the Healthcare sector. She also has a BSc in Computing.

Dawn is also Managing Director of Aberness Care Ltd in Aberdeen which she co-owns with her friend and work colleague Mairi MacLeod. Read less

Fiona FraserJob Title Commmunity ManagerJoined 2025

Fiona has many years of experience in Community Care in Inverness, with over 15 years in management.

She has her SVQ4 in Health & Social Care and a PDA in Leadership and Managing Care Services.

Angie MacDonaldJob Title Community Deputy ManagerJoined 2022

Angie is the Care at Home Deputy Manager for Aberness Recruitment Agency.

She has worked in the Healthcare sector for almost 40 years and in a management role for the last 15.

Angie has an SVQ 4, Level 9 in Health & Social Care and a PDA in supervision. She is currently working towards a PDA in Medication Management. Read less

Ellie BawdenJob Title Team LeaderJoined 2022

Ellie is our Team Leader at Aberness Recruitment Agency. She has worked in the health and social care sector for 18 years working in many different areas including the older adults community mental health team in Inverness as an occupational therapy technical instructor, various care at-home providers as a care practitioner and a team manager and also support work with both older and young adults.

Ellie has a BSc Honours degree in Human Biology and Psychology coupled with SVQ2 and is currently in the process of completing her SVQ3, Level 7 in Health & Social Care. Read less

Thea TaylorJob Title AdministratorJoined 2022

Thea is an administrator within Aberness Recruitment Agency. With two years of previous experience in a managerial role, she uses her expertise to compile the hours worked by staff on a weekly basis. These hours, as well as any additional shift costs, are then appropriately correlated into invoices for clients. Read less

Frequently Asked Questions about NESS Integrated Care

How much does NESS Integrated Care cost?

The agency lists fees between £22 and £28 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider).

How many Carers does NESS Integrated Care employ?

NESS Integrated Care employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact NESS Integrated Care to verify any information. View our terms and conditions. NESS Integrated Care has an Enhanced Service -what an Enhanced Service includes.

NESS Integrated Care