Gentle Hands Healthcare Ltd

Office 55, John Smith Business Park, Kirkcaldy KY2 6HD
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8.6 12 Reviews
  • Gentle Hands Healthcare Ltd, Kirkcaldy
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Care Provided by Gentle Hands Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 45 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £35
  • Weekly Live-in Care Fees: £1300 – £2200

Our pricing reflects the high standard of regulated, person-centred care delivered by our experienced and professionally trained team.


All visiting and live-in care packages are individually assessed and structured according to the level of complexity, clinical input required, and overall risk considerations.


Fees vary depending on the specific care needs, intensity of support, time of service (including weekends or overnight provision), and whether standard live-in or 24-hour waking care is required.


A comprehensive care assessment is conducted prior to the commencement of services to ensure clear, fair, and fully personalised pricing. Care plans and support levels are reviewed regularly and adjusted where needs change.

These prices are only a guideline, please contact Gentle Hands Healthcare Ltd to find out the exact price for your requirements.

Contact Gentle Hands Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
Explain these funding types

Contact Gentle Hands Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • Gentle Hands Healthcare Ltd
  • Privately Owned

Person in Charge

  • Hamsa Hasan (Managing Director)
Are you the Owner/Manager of Gentle Hands Healthcare Ltd? View your Advertising Options

Gentle Hands Healthcare Ltd Reviews (12)

8.6

Gentle Hands Healthcare Ltd has a Review Score of 8.6 (8.594) out of 10, based on 6 reviews in the last 2 years.
Over all time Gentle Hands Healthcare Ltd has 12 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 0
  • 2
Date Published
  • 12
  • 2
  • 2
  • 6
  • 6
Reviewer Connection to Gentle Hands Healthcare Ltd
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from F W (Daughter of Client) published on 15 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed care after the passing of her husband and main carer, being diagnosed with Alzheimer's and Osteoarthritis we as a family needed help to care for her and especially wanted to keep her in her own home. Having no experience of using a care service it was an emotional process trying to secure
the right team for mum. Gentle Hands have been so helpful, every decision had mum at the centre. The carers turn up everyday on time, minimum disruption to schedule, always professional, caring, patient & friendly, their job is challenging & busy but always done with a smile and stay often longer than there allotted time, they truly deserve much praise. Gentle Hands are consistent with the same team visiting, building up a friendship with mum and gaining her trust. It has not been an easy transition for mum but a year on we are extremely happy with the care she receives.
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Review from N C (Husband of Client) published on 9 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The absolute worst care company I have ever had the misfortune to come across. The care was shoddy, having to repeatedly complain just to get a basic service. Most carers appeared to have little or no training whatsoever.
I finally had to them go due to unprofessional behaviour from carers and a failure
from the complaints team to resolve some serious issues.
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Review from Heather M (Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everybody, staff and management, I have had dealings with over the last 6+ months have been excellent. Some have gone over and above what is expected. Highly recommend them to everyone. They are all kind and caring and listen to my needs.
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Review from Morag R (Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, mainly experienced care givers where nothing is too much trouble for them. They. are friendly, reassuring, punctual and thorough. I always feel that I am listened to. On occasions you build up a consistent rapport when it is the same carer who comes. My one downside would be it’s
not always the same carer. I have dogs and the carers are mostly fine with that and treat them with respect as they are very much part of my family. I am always asked at the end of my visit if there is anything else they can do for me. My doors are locked and the key put safely back.
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Review from Isobel A (Wife of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are fine and take good care of my husband and he enjoys their chat and company. I am quite happy with the care he gets they are always cheery and compassionate with him they are very helpful and get on with their work and keep things clean and tidy and I am grateful for all the help they
give us.
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Review from Michelle H (Daughter of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both myself and my mother are delighted with the care and attention shown to my father. He is treated with care and dignity. These are very hard times and they create a relaxed and 'fun' time whilst being very professional. Days can be long however with the multiple visits this gives us the extra help
we couldn't have him at home without.
Staff are always friendly and on time and go above and beyond what they're paid to do. If there are other family members or friends in the house whilst they are visiting this does not affect how they go about their work and it still stays a relaxed time.
We are very thankful and appreciate what they do very much, they now feel part of the family.
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Review from Mark B (Son of Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gentle Hands Healthcare and all their staff have provided excellent care for our mum. They are patient, professional and very caring and always go the extra mile when they visit. It is a very great load off our minds to know they are there and giving such a good service.
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Review from Lindsay S (Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been a client of Gentle Hands since June 2023 and all in all I've been largely impressed. Management have been great, especially one staff member in particular, who has gone above and beyond time and time again - she is an asset to the company, she has made herself available at any time to discuss
any complaints, concerns or anything else. Care staff have been a tad hit and miss at times. Communication can be an issue, as language barriers cause problems - it can be frustrating for me, and I can communicate well. I can only imagine how difficult it is for those who have had strokes. However, there are many of the care staff who are a credit to the company. Hopefully the company employs more carers of these standards. Quality is far more important than quantity. It has made me feel uneasy recently to have so many new strangers come into my home. Continuity and a reliable routine is extremely important and a valuable factor to consider.
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Review from Edith N (Client) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good service, management is good and staff are professional with good training. The staff cannot do enough to help and I find all of them very caring and friendly. The staff have a good backup if any problems arise. I am so glad I chose this company for my care.
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Review from Chris B (Son of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service has been a major help for Mum, and therefore for me. Timings can occasionally slip, but given the nature of the service this is understandable. Overall, everything runs very smoothly. I think Mum is very comfortable with the help she is being given.
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Review from Sharon L (Daughter of Client) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m really happy that I had chosen this company, they are really nice people and good for the care that they do for my mum. So, I would like to thank them for everything they do, I recommend this company to people who need their help.
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Review from David G (Friend of Client) published on 1 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The "care" is negligible, to non-existent. Sometimes they do not turn up, and when they do they have a terrible attitude. They refuse to make any meals that require any level of competence, breakfast of porridge will be too much for the care providers. No help going to the toilet, barge in the door
and start shouting. They attend for less than five minutes and then stand outside for a bus for half an hour. They have brought in strangers unannounced, unknown and male....to care for an elderly lady. They removed all paperwork from the home of the lady, they do not fill in any paperwork. The company do not have anyone to answer the phone. It is only a matter of time before this company's failings lead to an accident. Please ask the Council to provide you with a service that does not put your loved one in danger. All staff that have attended have only recently been allowed into the country to do care work, they have no qualifications and some really are not suited to this caring profession.
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Current Review Score: 8.6 (8.594)

Overview of Review Score

The Review Score of 8.6 (8.594) out of 10 for Gentle Hands Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.094 for Gentle Hands Healthcare Ltd is calculated as follows: ( (22 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 32 Ratings = 4.094
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Gentle Hands Healthcare Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 20 Dec 2024
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Gentle Hands Healthcare Ltd

How many Carers does Gentle Hands Healthcare Ltd employ?

Gentle Hands Healthcare Ltd employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Gentle Hands Healthcare Ltd to verify any information. View our terms and conditions. Gentle Hands Healthcare Ltd has an Basic Service - more info.