Lancashire Care Alliance Ltd

Naheed is a driven and passionate Care Director and Registered Manager of a domiciliary care company based in Lancashire, bringing a wealth of experience and clinical insight to the role. With a BSc (Hons) in Speech and Language Therapy and over 10 years of professional experience in care settings, Naheed combines academic excellence with compassionate, person-centred leadership.

Her career began in the Speech and Language profession, where she gained extensive expertise supporting both children and adults with learning difficulties. Over time, her role evolved into care management, where she has consistently demonstrated the ability to lead teams, implement high-quality care plans, and navigate complex clinical and social care needs.

Naheed also brings 5 years of experience in the rehabilitation of stroke and brain injury patients, working closely with case management teams to deliver specialist care and recovery-focused interventions. Additionally, she has personal lived experience spanning 4 years with subarachnoid haemorrhage and brain injury, which has deepened her empathy and understanding of neuro-rehabilitation and long-term recovery journeys.

She holds a Level 5 Diploma in Health and Social Care Management and has worked in care case management for 7 years, collaborating with multidisciplinary professionals to ensure that service users receive holistic, tailored support. Naheed is also an active committee member of Headway, the UK’s leading brain injury charity, where she contributes to advocacy, community outreach, and service development.

Naheed’s leadership is defined by her clinical knowledge, real-world experience, and unwavering dedication to improving the quality of life for those in her care. Her strategic vision, combined with a deep understanding of complex needs, makes her an invaluable leader within the care sector.

This staff member brings a strong foundation in health and social care, having completed a Level 2 qualification and currently progressing through Level 3 Health and Social Care, with the aim of advancing to managerial level. Her academic background includes a BA (Hons) in Law, which contributes to her excellent understanding of regulatory frameworks, safeguarding, and compliance – all of which are vital in delivering high-quality, person-centred care.

She has an extensive background in domiciliary care, supporting individuals with a wide range of needs, including elderly clients, those with dementia, physical disabilities, and individuals requiring palliative care. Her approach is compassionate, professional, and focused on promoting independence, dignity, and quality of life.

Currently, she is also undertaking training towards a leadership role, developing key skills in team supervision, care planning, risk assessment, and quality assurance. Her commitment to continuous professional development and high standards of care makes her a valuable asset to any home care team.

Jordan brings a strong background in support care, with hands-on experience working with vulnerable adults with learning disabilities. His work has involved delivering personalised support plans, promoting independence, and safeguarding the well-being of service users in both residential and community-based settings.

Through dedication and consistent high performance, Jordan has successfully progressed through in-house training, advancing from a support worker role to Senior Carer and now serving as a Field Supervisor. In these leadership positions, he has developed key competencies in mentoring junior staff, coordinating care visits, conducting spot checks, and ensuring that care delivery meets regulatory standards and individual needs.

Jordan is particularly skilled in managing complex behaviours, supporting clients with autism and challenging needs, and ensuring clear communication with families and multidisciplinary teams. His proactive approach, combined with a calm and supportive manner, makes him a trusted team leader and a valued point of contact for both staff and service users.

With a strong commitment to quality care and continuous development, Jordan plays a crucial role in maintaining service excellence and supporting the wider team in delivering safe, compassionate, and person-centred care.