With a steadfast commitment to excellence, Eleanor Healthcare Group's Yorkshire branch, nestled in Pontefract within the Metropolitan Borough of Wakefield, West Yorkshire, stands as a beacon of compassionate care.
Eleanor Healthcare Group prides itself on delivering the highest quality home care services tailored to meet the unique needs of each individual. The dedicated team offers a comprehensive range of services, from basic care to complex support, ensuring that every aspect of...
Care Provided by Eleanor Nursing & Social Care Ltd - Yorkshire
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 20 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £27 - £29
- Weekly Live-in Care Fees: £1,350 - £1,450
Contact Eleanor Nursing & Social Care Ltd - Yorkshire to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Eleanor Nursing & Social Care Ltd
- Private Owned
Person in charge
- Emma Moxon (Manager)
Eleanor Nursing & Social Care Ltd - Yorkshire Reviews (19)
Eleanor Nursing & Social Care Ltd - Yorkshire has a Review Score of 9.8 (9.802) out of 10, based on 18 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Yorkshire has 19 reviews.
We have found the service very good!
Thank you so much. We really appreciate you sharing this. It's great to hear that the service has met your expectations and that things have been going well. Your feedback means a lot to the whole team.
Care experienced by my relative so far has been good. It is very helpful for me to access his care visits via the app as my relative is unable to give sufficient feedback in person.
All the carers I have met have been lovely and treat my relative with respect and dignity.
Thank you so much for your thoughtful words. It's great to hear that the process felt smooth and that the team was helpful from the start. That kind of support can make all the difference and we're also glad the app has been useful in keeping you connected and reassured. Thank you for your trust.
Very pleased with the care that they are providing with my mam. They always treat her with dignity and respect. Would recommend this service to other people.
Thank you for your lovely feedback. It's so heartening to hear that your mam is being treated with the care, dignity, and respect she deserves. We really appreciate your recommendation - it means a lot to the team.
My mum has Alzheimer's and vascular Dementia, we chose Eleanor carer to help with mum's everyday care. They are lovely lady's that comes to mum, she looks forward to see them everyday. I would highly recommend this company to everyone, they are so good with my mum.
Thank you so much for your kind words. It really means a lot to us to know that the support we're providing is making a positive difference. We're so glad to hear that the carers have been able to build a good connection and bring a bit of joy and comfort each day. We'll be sure to pass on your lovely feedback to the team.
I love all of the carers and managers. They are very caring and helpful. They always ask if you need anything. I couldn't wish for better carers and the managers always make sure if you are getting enough support. They are all so very lovely. I could have wished for better carers and manger of the care company. Thank you everyone. I'd be lost without you all.
Thank you so much for sharing such heartfelt words. It's clear how much the carers and managers mean to you, and your appreciation really shines through. Knowing that you feel so supported and cared for means the world to the team - they'll be truly touched to hear this. It sounds like they've...
Eleanor nursing and social care have recently taken over providing personal care for my husband from another provider and the difference is like chalk and cheese. Although it's early days yet , my husband sees the same carer regularly and I've been assured that care should be with a small pool of carers which is such a change from the previous company and really improves the standard of care my husband gets. Carers seem well trained and willing to listen arriving on time and are smartly turned out. I am also impressed by the branch managers. They are polite, professional and supportive which for me has not been my experience with the other provider. So far so good but I hope to be able to work with this company for many years.
Thanks so much for sharing your experience - it's lovely to hear things are off to a strong start. We know how important consistency and trust are when it comes to care, so it's great to hear that having a small, familiar team is already making a positive difference. We're really glad the team has made a good impression, and we'll keep doing our best to support you both moving forward.
All of the carers are pleasant and friendly. They inform us of any issues or concerns and give advice. The office staff liaise with professional (district nurses etc) to checked on any potential health issues. Overall, it was a great service. The only negative points are a couple of times my mum thought she had been rushed a bit.
Thank you for your feedback. It's great to know that the team is keeping you informed and working closely with everyone to support your mum's health. We appreciate you mentioning the times she felt rushed - we'll make sure to pass this on so we can continue improving. If there's ever anything else we can do, please let us know!
The Manager and her team offer excellent care both for my mum and to help to support my dad. I would recommend them to anyone who needs care. The process was very easy a care assessment completed and they worked to get time for visits that fit for us. The Manager and her team allow my mum to maintain her dignity and stay with my dad we cannot thank them enough. She always says it's her job, but she shows it's more than that with the diligence and support she offers.
Thank you for your kind words! We're so glad to hear that both your mum and dad feel supported by our team. Making the process smooth and ensuring care fits around your needs is always our priority. We truly appreciate your recommendation and are always here if you need anything. Thanks again for sharing your experience!
Very polite helpful and efficient and respectful
Nothing to much trouble
Very prompt on time keeping
Very easy to talk to
Have a good knowledge of cleanliness
Only had them for five days but everything seems positive.
Would recommend to anyone needing care.
Thank you for your feedback. We're so happy to hear that you've had a positive experience with the care team. Providing respectful, efficient, and friendly support is always our priority. Your comments are greatly appreciated, and we will continue to ensure a high standard of care. Thank you for your recommendation and please don't hesitate to share any further feedback.
Eleanor Care became involved with my Mum in November 2024 until the present day. My mum has dementia. The carers have always been polite and very caring and conscientious. The care manager has been excellent. Communicating very well with myself and social when safeguarding issues have arisen. I can not praise the whole service enough for their professionalism, knowledge and skills. Thank you.
Thank you for your feedback. Providing compassionate and professional care is always our priority, and we appreciate your kind words. Our team remains dedicated to clear communication and ensuring the best possible support. We are grateful for your trust and will continue to provide the highest standard of care.
Outstanding care company, all staff are amazing and caring and work together exceptionally as a team. All care needs to suit each individual, from taking on social outings, shopping, cleaning, personal care and companionship.
Thank you for your wonderful feedback. We are delighted to hear that you have had such a positive experience with our team. Providing personalised care and support, while ensuring comfort and companionship, is at the heart of what we do. Your kind words mean so much to us, and we truly appreciate your support and trust.
Very good carers with a pro active manager. Nothing is too much trouble and I get exactly the care and support I need and want from them. If I had to find a fault, they did have some staffing issues a couple of months ago but this was resolved quickly and they were very honest and open about their actions to give continued support during that time. I would thoroughly recommend Eleanor Care they are refreshing in their provision and support.
Thank you for your feedback. We are so happy to hear that you are pleased with the care and support provided. It's always our goal to ensure a proactive and responsive approach and we appreciate your understanding. Your recommendation means a lot and motivates us to continue delivering dependable, high-quality care and support.
We had a few teething problems initially, but these were quickly resolved and the staff are lovely and have been great. It must be unusual for them to come across someone with Younger Onset Dementia but they have been really good with my husband who can be a bit tricky himself at times. Very happy with the service they provide.
Thank you for sharing your experience with us. We understand that adjusting to care can sometimes come with its challenges, and we're glad to hear that any initial problems were swiftly addressed. It's great to know that our team has been compassionate and adaptable and we appreciate your trust in us. We are committed to continuing to deliver the best support possible.
Very pleased with Eleanor's Care, A few teething problems but were quickly resolved, Very pleasant and caring carer who administers perfect care for my sister. They offer 100% support and have their own backup to make sure care is always available, Holiday, sickness and accident hours are quickly met and administered. Very happy with the service.
Thank you for sharing your positive experience with Eleanor Healthcare. We are delighted to hear that you are very pleased with the care provided for your sister and that the initial problems were quickly resolved. Your satisfaction with our service is our top priority, and your feedback reassures...
We have been very lucky to have found this company and the lovely carer who visits my mum twice a week. Mum looks forward to her visits, and the carer has truly given Mum a new lease of life. I can't praise the carer and Eleanor Care enough. Thank you all.
We are so happy to hear that the carer has had such a positive impact on your mum's life. It's wonderful to know that the carer and Eleanor Care have given your mum a new lease on life. We will make sure to share your appreciation with the carer and the entire team. If there is anything more we can...
Eleanour Care has been caring for my elderly mum for about nine months now. They come four times per day. Treat my mum with dignity and respect. They are friendly whilst being professional. They cook for my mum and nothing is too much trouble for them. I feel assured that they are caring for her above and beyond expectations. Should I need to discuss anything with the manager she is always on hand and listens and shows empathy. My mum receives a first-class service with excellent carers whom my mum trusts and feels confident with. We have never been let down and feel at ease with this excellent company. Thank you.
We are delighted to hear that we have been able to provide your mum with the care and support she needs. Her well-being and care are our top priorities, and it's wonderful to know that our carers have been able to meet and exceed your expectations. We appreciate your kind words about our friendly...
Excellent service my wife looks forward to the shower and the chat. I would recommend the service to anybody who asks me.
Thank you for your kind review! It's wonderful to know that our service brings her joy and comfort. Your recommendation means a lot to us, and we truly appreciate your support. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.
The staff are polite and pleasant. Carry out all tasks. A bit hit-and-miss with timekeeping. Understanding certain staff issues does not help.
Thank you for your feedback. We're glad to hear that you're happy with our staff and apologise for any inconsistencies with timekeeping. We're continuously working to improve our scheduling and appreciate your understanding of the challenges involved. Your feedback is invaluable in helping us...
I've always found the management team to be very obliging and go above and beyond to help out.
Regulatory Rating
Care Quality Commission (CQC) Rating
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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Yorkshire
How many Carers does Eleanor Nursing & Social Care Ltd - Yorkshire employ?
Eleanor Nursing & Social Care Ltd - Yorkshire employs 21 carers.
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