Eleanor Nursing & Social Care Ltd - Yorkshire Reviews (17)
Eleanor Nursing & Social Care Ltd - Yorkshire has a Review Score of 9.9 (9.861) out of 10, based on 17 reviews in the last 2 years.
Over all time Eleanor Nursing & Social Care Ltd - Yorkshire has 17 reviews.
4.0 out of 5
Thank you for your lovely feedback. It's so heartening to hear that your mam is being treated with the care, dignity, and respect she deserves. We really appreciate your recommendation - it means a lot to the team.
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5.0 out of 5
Thank you so much for your kind words. It really means a lot to us to know that the support we're providing is making a positive difference. We're so glad to hear that the carers have been able to build a good connection and bring a bit of joy and comfort each day. We'll be sure to pass on your lovely feedback to the team.
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5.0 out of 5
Thank you so much for sharing such heartfelt words. It's clear how much the carers and managers mean to you, and your appreciation really shines through. Knowing that you feel so supported and cared for means the world to the team - they'll be truly touched to hear this. It sounds like they've become more than just carers; they've become a real source of comfort and reassurance in your life. Thank you again for your lovely message.
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5.0 out of 5
Thanks so much for sharing your experience - it's lovely to hear things are off to a strong start. We know how important consistency and trust are when it comes to care, so it's great to hear that having a small, familiar team is already making a positive difference. We're really glad the team has made a good impression, and we'll keep doing our best to support you both moving forward.
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4.0 out of 5
Thank you for your feedback. It's great to know that the team is keeping you informed and working closely with everyone to support your mum's health. We appreciate you mentioning the times she felt rushed - we'll make sure to pass this on so we can continue improving. If there's ever anything else we can do, please let us know!
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5.0 out of 5
Thank you for your kind words! We're so glad to hear that both your mum and dad feel supported by our team. Making the process smooth and ensuring care fits around your needs is always our priority. We truly appreciate your recommendation and are always here if you need anything. Thanks again for sharing your experience!
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5.0 out of 5
Very polite helpful and efficient and respectful
Nothing to much trouble
Very prompt on time keeping
Very easy to talk to
Have a good knowledge of cleanliness
Only had them for five days but everything seems positive.
Would recommend to anyone needing care.
Thank you for your feedback. We're so happy to hear that you've had a positive experience with the care team. Providing respectful, efficient, and friendly support is always our priority. Your comments are greatly appreciated, and we will continue to ensure a high standard of care. Thank you for your recommendation and please don't hesitate to share any further feedback.
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5.0 out of 5
Thank you for your feedback. Providing compassionate and professional care is always our priority, and we appreciate your kind words. Our team remains dedicated to clear communication and ensuring the best possible support. We are grateful for your trust and will continue to provide the highest standard of care.
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5.0 out of 5
Thank you for your wonderful feedback. We are delighted to hear that you have had such a positive experience with our team. Providing personalised care and support, while ensuring comfort and companionship, is at the heart of what we do. Your kind words mean so much to us, and we truly appreciate your support and trust.
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5.0 out of 5
Thank you for your feedback. We are so happy to hear that you are pleased with the care and support provided. It's always our goal to ensure a proactive and responsive approach and we appreciate your understanding. Your recommendation means a lot and motivates us to continue delivering dependable, high-quality care and support.
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5.0 out of 5
Thank you for sharing your experience with us. We understand that adjusting to care can sometimes come with its challenges, and we're glad to hear that any initial problems were swiftly addressed. It's great to know that our team has been compassionate and adaptable and we appreciate your trust in us. We are committed to continuing to deliver the best support possible.
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4.0 out of 5
Thank you for sharing your positive experience with Eleanor Healthcare. We are delighted to hear that you are very pleased with the care provided for your sister and that the initial problems were quickly resolved. Your satisfaction with our service is our top priority, and your feedback reassures us that we are meeting your expectations. Thank you for your trust in us and if there is anything more we can do to support you and your sister, please don't hesitate to reach out.
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5.0 out of 5
We are so happy to hear that the carer has had such a positive impact on your mum's life. It's wonderful to know that the carer and Eleanor Care have given your mum a new lease on life. We will make sure to share your appreciation with the carer and the entire team. If there is anything more we can do to support you and your mum, please don't hesitate to reach out. Thank you for choosing Eleanor Care!
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5.0 out of 5
We are delighted to hear that we have been able to provide your mum with the care and support she needs. Her well-being and care are our top priorities, and it's wonderful to know that our carers have been able to meet and exceed your expectations. We appreciate your kind words about our friendly and professional staff, and it's reassuring to hear that our manager is always available to listen and empathise with any concerns. If there is anything more we can do to support you and your mum, please don't hesitate to reach out. Thank you for choosing Eleanor Care!
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5.0 out of 5
Thank you for your kind review! It's wonderful to know that our service brings her joy and comfort. Your recommendation means a lot to us, and we truly appreciate your support. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.
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4.0 out of 5
Thank you for your feedback. We're glad to hear that you're happy with our staff and apologise for any inconsistencies with timekeeping. We're continuously working to improve our scheduling and appreciate your understanding of the challenges involved. Your feedback is invaluable in helping us enhance our services, and we are committed to making the necessary improvements. Thank you for bringing this to our attention.
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5.0 out of 5
I've always found the management team to be very obliging and go above and beyond to help out.
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Overview of Review Score
The Review Score of 9.9 (9.861) out of 10 for Eleanor Nursing & Social Care Ltd - Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.861 for Eleanor Nursing & Social Care Ltd - Yorkshire is calculated as follows: ( (87 Excellents x 5) + (14 Goods x 4) ) ÷ 101 Ratings = 4.861
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Yorkshire is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.