Bluebird Care Mansfield & Ashfield

I like the carers I am familiar with - Aya, Rebecca, Sue in particular. I have had a lot of new people recently and that makes me nervous. I would prefer a smaller number of regulars.

Both Mum and I are very happy with the service provided by Bluebird. All staff that we have come into contact with have been friendly, helpful and professional and we have always experienced quick response times.

We recently moved care companies after moving my mother from Ravenshead to Mansfield. This company seemed very efficient in setting up the contract. When the contract eventually began - albeit it was delayed due to tenants not moving out of the house intime and they were very accommodating with this. They certainly aren't a care company I would expect for my mother, the carers are very young - there was a total lack or correspondence between carers. There seemed to be a massive communication error from the office that was not actually letting the carers know which was not the carers faults at all, when I complained I was told it was because it was a weekend - this should not be an excuse no matter what day it is. Medication was not given and it was a drug error that it was just completely missed. I moved within 4 days elsewhere. Wouldn't recommend at all.

I had a very pleasent good experiece friendly helpful.

Very good at all times. helpful when asked.

On setting up Carer's visits we hoped to have "wet shave, shower and hair wash" twice a week. Unfortunately we found that a wet shave would not be possible because of use of blade and health and safety issues. The carer who came for the two visits was genuinely a pleasant person and very efficient in both the job and cleaning up afterwards, but without the shave we felt we could continue with shower and hair wash satisfactorily ourselves and decided to opt out at the present time. Maybe we will need to start again later as and when further needs develope.

Would highly recommend, I am extremely happy with all the staff I have met.

Had good care, best day my daughter and I have had in many years. Thank you.

I would highly recommend them to all my friends and family

The care is so much personal than being in a care home and it allows her to stay in her own home.

Although it's early days, Mother confirms that the staff are friendly and efficient as well as punctual, caring and health and safety conscious. So far she's very pleased with the service she's getting and doesn't have anything negative to say.

Mum's care started this week and she appears to be happy and adapting well to all of the changes. I've asked Mum's opinion and she said her carer is very nice.

From the first online chat to the initial contact with the manager and all through this process I can't fault the manager for her excellent service. She's been so good at keeping in touch and getting the whole story from us about what our parent's needs were then sorting out their care package to suit them and help take the pressure off the family. She's been amazing. What is also great is that the carer is the same person each time and is getting to know my parents so that if things are not right on a visit she will recognise this straight away. This is in contrast to carers for my father-in-law in Scotland where different carers all the time meant things did get missed and he has ended up in hospital twice because of it. It really is an excellent service from the first contact right through. Would highly recommend it.

We contacted Bluebird Care on a recommendation from a work colleague of mine who already uses them. I am so glad that we did contact them. The Manager came out to meet Mum and Dad initially just for a chat and to find out about them and there needs and what would improve their day-to-day quality of life. After speaking to the manager, they 100% decided that yes they needed help and found the manager a very caring and trusting person. So the manager got the ball rolling. She brought the carer round to meet Mum and Dad the next week and she has now been going for nearly a month. Mum and dad think she is wonderful and very caring and most importantly they feel very comfortable with her in the house and trust her and she does a great job. The nice thing is now we are with them if we need extra hours or extra help we only have to ask them. We are very happy with how the first month has gone so thank you! It also made a big difference to my life as I was doing all the jobs before.

In the short time she has been coming, I am very happy with her performance. She is so very pleasant and friendly and always on time. As my husband and I age, we will need more assistance in the house but at present, we only need 1 hour a day as we have an excellent lady who cleans the house every Tuesday. I, at present, am able to do light duties like preparing meals etc.

The Mansfield team for Bluebird Care has been excellent in supporting my dad over the past two months. It has made it easier for him to move in with me and settle quickly. Personalised and responsive are the two words that sum up the service we have received. Professional approach of the team in dealing with nuanced and specialist requirements, including language and cultural issues has been exemplary. Thank you!

My dad loves the two ladies that take it in turn each week to bathe him. They go above and beyond just bathing him. The bed is made. They rub him with cream, do his hair and make tea. My father is more than happy with the service. I talk frequently with the management and they bend over backwards to meet my needs. It is one less stress taken from me, it's great.