EPR Services Ltd

117 Ley Street, Ilford IG1 4BH
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8.0 1 Review
  • EPR Services Ltd, Ilford
EPR Services Ltd, is a registered CQC (Care Quality Commission) organisation. EPR Services Ltd provides domiciliary care, live-in care, respite support and supported living services. The agency proudly hold a GOOD CQC rating (July 2022).

Service user bands include adults aged 18-95, individuals with mental health conditions, physical disabilities, dementia, eating disorders, sensory impairments, learning difficulties, autistic disorders, and clients with long-term health conditions such as arthritis, cancer, diabetes, and heart conditions. Additionally, all staff are MAPA -trained staff and experienced support workers skilled in managing learning disabilities and highly challenging behaviours.

The agency understands that some clients are funded by the local authority, some may be self-funders, direct payment or have surpassed the financial threshold for certain support services but still require assistance to maintain their well-being at home. The range of services is designed to cater to all individuals, ensuring they receive the necessary care and support tailored to their unique needs

The team believe that their services can significantly benefit families, providing them with the independence they desire while ensuring the safety and well-being of clients.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £18
  • Weekly Live-in Care Fees: from £1064

Price is negotiable depending on clients needs

These prices are only a guideline, please contact EPR Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • EPR Services Ltd

Person in charge

  • Anthony Nwagwu (Registered Manager)

EPR Services Ltd Reviews (1)

8.0

EPR Services Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time EPR Services Ltd has 1 review.

Overall Experience

  • 1
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  • 0
  • 0
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Date Published

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Review from Amanda C (Mother of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

EPR always provide us with fantastic staff to help us care for our severely disabled son.
Our son has his favourites, naturally, but they are all well-trained, respectful and a pleasure to have in our home.

Reply from Micheal Tusingwire, Care Manager at EPR Services Ltd

Thank you so much for your kind words and positive feedback. We are delighted to hear that you've had an excellent experience with our team at EPR. It's always our priority to provide well-trained, respectful, and compassionate staff to support families, and we're pleased to know that your son feels comfortable and cared for by our team. We understand how important it is to have trusted individuals in your home, and we truly value the relationship we've built with your family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for EPR Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for EPR Services Ltd is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for EPR Services Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (2)

Doreen

Doreen Manninga

Job Title: Business Development Officer

Joined: 2018

As a Business Development Officer (BDO) I play a crucial role in driving the growth and expansion of our business such as dealing with hospitals, clinics, pharmaceutical companies, and medical professionals. I identify new business opportunities, growth areas, customers, partnerships, and services. I build and maintain strong relationships with key stakeholders, including potential clients, partners, healthcare providers, and other industry players. I Monitor and report business development activities, including tracking key performance indicators to measure success and identify areas for improvement.

Janany

Janany Anantharajah

Job Title: Administration/Compliance officer

Joined: 2023

As an administration Officer, my role is to ensure the smooth and efficient operation of the organization. I am responsible for the administrative and compliance tasks. I schedule appointments, manage correspondence, and handle phone calls. I assist with client intake processes, managing clients' records, and coordinating referrals. My role is to also ensure that our healthcare agency complies with relevant regulations and standards, assisting with audits, and preparing reports for management.

Frequently Asked Questions about EPR Services Ltd

What Type of Services does EPR Services Ltd offer?

EPR Services Ltd offers Home Care.

How many Carers does EPR Services Ltd employ?

EPR Services Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact EPR Services Ltd to verify any information. View our terms and conditions. EPR Services Ltd has an Enhanced Service - more info.