Top Priority Healthcare

Princess House, Princess Way, Swansea SA1 3LW
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9.6 7 Reviews
  • Top Priority Healthcare, Swansea
Top Priority Healthcare gives people the care and support they need in the comfort of their own home thanks to its home care services.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

They also offer:
companionship
Hospital Discharge
Respite care
Waking and sleeping night services.
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Care Provided by Top Priority Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £25
  • Weekly Live-in Care Fees: £1000 – £1200

Clients are welcome to negotiate.

These prices are only a guideline, please contact Top Priority Healthcare to find out the exact price for your requirements.

Contact Top Priority Healthcare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Top Priority Healthcare to get a personalised quote.

Good to Know

Owner

  • Top Priority Solutions Ltd
  • Privately Owned

Person in Charge

  • Imelda Komba (Manager)

Top Priority Healthcare Reviews (7)

9.6

Top Priority Healthcare has a Review Score of 9.6 (9.600) out of 10, based on 7 reviews in the last 2 years.
Over all time Top Priority Healthcare has 7 reviews.

Overall Experience
  • 7
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Date Published
  • 7
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Reviewer Connection to Top Priority Healthcare
  • 3
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Total of 7, showing 1-7
Review from Nicola G (Daughter of Client) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had a sudden decline in mobility and as she lived alone was struggling to look after herself. When we reached out to Top Priority Healthcare we had a visit very quickly to discuss what sort of help was needed which ranged from making sure that food and drink was available, helping make sure
she could have a flannel wash daily whilst she cannot shower, sorting things around the flat, keeping it clean and tidy and I think most importantly a person to chat to each day. Help started the very next day and has been continuing for the last three months. Whilst my mothers mobility has not improved, I think she is so much more comfortable with her daily visits.


From my perspective, I have the peace of mind that someone sees her each day and will provide me with updates regularly. When I visit at the weekend it is lovely to hear the positive way my mum talks about her care provider.


I would very much recommend Top Priority Healthcare.

Reply from Imelda Komba, Responsible Individual at Top Priority HealthcareThank you very much for a positive review. We're grateful you took the time to share your experience, and we're truly delighted to hear the positive impact our care has had on your mother and yourself. We strive to provide compassionate and high-quality care. We look forward to continuing to serve you and your family.
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Review from S W T (Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding the right company and person to work as my PA was vital. As this was my first experience using a company to support my everyday needs, I was very nervous. After interviewing several companies, Top Priority Solutions Ltd stood out. Being allowed to meet the person assisting me daily was vital.
Top Priority Solutions Ltd were very accommodating when having a relaxed meeting with the PA who now supports me. I have gone from being very stressed about the situation to relaxed within days. This is a testament to the care I have received from my PA. The balance between being friendly and relaxed while maintaining professionalism at all times is so vital, and my PA was able to strike this balance with ease. I am happy that I chose Top Priority Solutions Ltd.
Reply from Imelda Komba, Responsible Individual at Top Priority HealthcareThank you very much for the amazing review! We strive to provide the perfect match and high-quality service to all our clients.
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Review from H N (Daughter of Client) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager was very helpful to arrange the best cover for my mother after her hospital stay. The carers were very good with her throughout the night making sure she was settled, comfortable and hydrated. Even singing her a lullaby when she had an infection and was agitated and unable to go back to
sleep. Thank you Ladies for your help.
Reply from Imelda Komba, Responsible Individual at Top Priority HealthcareThank you so much for your kind review. We are truly pleased to hear that you are satisfied with the service provided, and that our carers were able to provide the comfort and support needed for your mother during the night.
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Review from M C (Granddaughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provider was so supportive of our grandmother's needs at end-of-life care. They were flexible, understanding and had excellent communication with us as a family. We are so grateful for the support given.
Reply from Imelda Komba, Responsible Individual at Top Priority HealthcareThank you so much for your kind feedback. We really appreciate you and family for entrusting us with your grandmother's care.
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Review from M W (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is in his 90's and fiercely independent. As a family we are very pleased that he agreed he needed help which he accepted happily after meeting in his home with Top Priority Healthcare staff. The whole experience of dealing with the team has been excellent and centred on my father's needs and
also respecting his independence which has always been very important to us. He is very happy with the care he has received so far. All enquiries are promptly answered. Thank you to the Top Priority team.
Reply from Imelda Komba, Responsible Individual at Top Priority HealthcareThank you for allowing us to support your Dad. We look forward to continuing to work with you.
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Review from Val H (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the people that called to see me were friendly and willing to do what I asked of them. Nothing was too much trouble. Also, they asked 'What else can I do?'
I am pleased with all the people that called to see me.
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Review from S H (Client) published on 6 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is attentive, empathetic and kind. She makes me feel safe. She was not familiar with dogs as pets. She worked hard to get used to my therapy dog. He is an incredibly important part of my life, as I am diagnosed with chronic post-traumatic stress disorder as well as multiple sclerosis. She is
now his favourite carer, from a team of five! She is flexible and copes with my mood swings. My life is enhanced because of her.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Top Priority Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Top Priority Healthcare is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Top Priority Healthcare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Frequently Asked Questions about Top Priority Healthcare

What Type of Services does Top Priority Healthcare offer?

Top Priority Healthcare offers Home Care.

How many Carers does Top Priority Healthcare employ?

Top Priority Healthcare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top Priority Healthcare to verify any information. View our terms and conditions. Top Priority Healthcare has an Enhanced Service - more info.