Vanguards Healthcare Ltd

REGUS, Regus House, 4 Admiral Way, Doxford International Business Pk, Sunderland SR3 3XW
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9.6 9 Reviews
  • Vanguards Healthcare Ltd, Sunderland
Vanguards Healthcare Limited is a domiciliary care service provider delivering high-quality, person-centred care across Washington, Sunderland, Newcastle, Gateshead, and surrounding towns.

The service is fully regulated by the Care Quality Commission (CQC) and is rated Good in all areas of inspection (December 2025). Vanguards Healthcare Limited is also registered with the Information Commissioner’s Office (ICO) and is ISO 9001 certified, reflecting its strong commitment to quality management and continuous improvement.

The organisation supports adults aged 16–65, as well as those over 65, with a wide range of care needs. This includes individuals living with dementia, learning disabilities, physical disabilities, and those requiring end-of-life care.

Care packages are flexible and tailored to individual needs, ranging from 30-minute visits to several hours per day, including live-in care. Services provided include personal care, medication administration, mobility support, companionship, housekeeping and grocery shopping, as well as clinical care, such as catheter management, stoma care, and other specialist support.

Vanguards Healthcare Limited employs highly qualified and experienced healthcare professionals. All staff receive comprehensive induction training and ongoing mandatory and specialist training to ensure they remain competent and up to date with best practice. Care staff are assessed, supervised, and certified according to their skills and competencies. Every member of the team has undergone enhanced background checks and holds a current Enhanced DBS certificate.

The organisation offers competitive and transparent rates, providing excellent value for money while maintaining the highest standards of safety, professionalism, and quality of care.
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Care Provided by Vanguards Healthcare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £25
  • Weekly Live-in Care Fees: £1200 – £1300

Fees will vary depending on care needs. Bank Holidays fees are slightly higher but the rate is an all inclusive price

These prices are only a guideline, please contact Vanguards Healthcare Ltd to find out the exact price for your requirements.

Contact Vanguards Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Vanguards Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • Vanguards Healthcare Ltd
  • Privately Owned

Person in Charge

  • Ifeoma Onwuneme (Manager)

Vanguards Healthcare Ltd Reviews (9)

9.6

Vanguards Healthcare Ltd has a Review Score of 9.6 (9.626) out of 10, based on 9 reviews in the last 2 years.
Over all time Vanguards Healthcare Ltd has 9 reviews.

Overall Experience
  • 8
  • 1
  • 0
  • 0
  • 0
Date Published
  • 9
  • 1
  • 5
  • 9
  • 0
Reviewer Connection to Vanguards Healthcare Ltd
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from C C (Friend of Client) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vanguards, their manager and staff are excellent. I have found them extremely professional, caring and flexible. They have worked with me and other professionals to provide care and support to a 95 year old sometimes in difficult circumstances. This provides me with reassurance that they are being
prompted to take medication and eat. Furthermore it has removed the stress and worry from myself. I would not hesitate to recommend them.
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  • Treated with Dignity
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Review from Marjorie R (Wife of Client) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very good and helpful.
Reply from Ifeoma Onwuneme, Registered Manager at Vanguards Healthcare LtdThank you very much for taking the time to share your feedback.
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  • Value for Money
Review from S C (Son of Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very impressed with the staff, and with you as well, always on time, and she does her job very good is very happy with the way things are going.
Reply from Ifeoma Onwuneme, Registered Manager at Vanguards Healthcare LtdThank you for your feedback, we will continue to give our best.
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Review from S L (Client) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good pleasant and industrious work always up to date.
Reply from Ifeoma Onwuneme, Registered Manager at Vanguards Healthcare LtdThank you for sharing your feedback. We appreciate your feedback.
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  • Value for Money
Review from P C (Daughter of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff have been very professional, friendly and so caring to our mam right from the initial meet and greet to everyday visits. My mam loves the ladies, and vice versa! We would definitely recommend Vanguards Healthcare.
Reply from Ifeoma Onwuneme, Registered Manager at Vanguards Healthcare LtdWe appreciate your feedback.Thank you for taking out the time to share.
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Review from K F (Granddaughter of Client) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are kind and caring. They are very considerate of my nana's thoughts and feelings. They visit twice daily and nothing is ever an issue. They treat her with dignity and respect and we feel like they are now part of the family.
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Review from E M (Wife of Client) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers who attended my husband were very kind and professional. Their duties were carried out efficiently and in good nature.
I would recommend Vanguards Healthcare LTD to anyone requiring caring assistance.
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Review from A F (Stepson of Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are most respectful and very friendly. They ensure that medication is administered and prepare food that is appropriate and appealing. Daily feedback via app is excellent. Extremely happy with the level of care provided.
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Review from Kathleen L (Client) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have felt better since my carers have attended to my needs, including trying to get me to eat, and care for me, sometimes over the odds. They cannot do enough for me. The new started is very obliging and eager to learn. She likes her job. I feel for the staff as they could go with transport, buses
don't always come on time and it can be annoying.
  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Vanguards Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Vanguards Healthcare Ltd is calculated as follows: ( (50 Excellents x 5) + (4 Goods x 4) ) ÷ 54 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Vanguards Healthcare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Vanguards Healthcare Ltd

What Type of Services does Vanguards Healthcare Ltd offer?

Vanguards Healthcare Ltd offers Home Care.

How many Carers does Vanguards Healthcare Ltd employ?

Vanguards Healthcare Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vanguards Healthcare Ltd to verify any information. View our terms and conditions. Vanguards Healthcare Ltd has an Enhanced Service - more info.