Peace Haven Care

Unit 11A, Trenissick Rural Park, Trenissick Lane, Cubert, Newquay TR8 5PN
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9.4 11 Reviews
  • Peace Haven Care, Newquay
Peace Haven Care Ltd is a family owned and run domiciliary care agency based in Newquay. They operate and provide all types of care within Newquay and the surrounding areas.

They are extremely proud to be a double award winning company, winning Care Company of the Year for 2023/24.

Peace Haven Care has a fantastic bunch of staff that go above and beyond for service users, providing impeccable care.

The company ensures that they are all highly trained in all areas including dementia, catheter care, end of life and much much more.

Their passion is your care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £30

Minimum 30 minute call

These prices are only a guideline, please contact Peace Haven Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Peace Haven Care Ltd

Person in charge

  • Daniel Pearce (Registered Manager)

Peace Haven Care Reviews (11)

9.4

Peace Haven Care has a Review Score of 9.4 (9.385) out of 10, based on 11 reviews in the last 2 years. Over all time Peace Haven Care has 11 reviews.

Overall Experience

  • 9
  • 0
  • 1
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  • 1

Date Published

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Review from Tracey C (Daughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank peacehaven care enough. All the carers are wonderful with my Dad. We appreciate all that they do for my dad on a daily basis. It's a very hard job that they do, but they all work hard and are kind, efficient and very helpful. I highly recommend this company and their team of carers in
Newquay

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Review from Sharon W (Father of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found Peace Haven to be very reliable, staff friendly and helpful. Management have been very helpful and always listened to me and helped with my requests. They go above and beyond to help and do their best.
Always done their best to accommodate the requests of my changing visits.
If Dad has fallen
the managers always turn up and stay until I arrive or ambulance.
Very happy with Dads carers.

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Review from Stephen D (Son of Client) published on 3 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who work for peace Haven are absolutely exceptional at doing their jobs i couldn't wish for better care for my father and myself. It takes so much pressure off of myself and my partner thankyou so much for all you do

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Review from Alison R (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately our experience with Peace Haven has not gone well.
Initially the care we received for my Dad was going well (for a few weeks) but then an incident in which my Dad was given the wrong medication by one of the carers left us with no choice but to terminate the contract as our trust and
faith was lost.
Fortunately my Dad was unharmed by this incident, however, it could have been a very different story.
The incident was dealt with in a very unsatisfactory manor and almost brushed off with lies and a considerable lack of compassion for what had happened.
It is with regret that we no longer feel we can continue to use peace haven.
Our confidence and respect for this company has gone.

Reply from Beth Pearce, Company Director at Peace Haven Care

Hi Alison, Thank you for your review - Unfortunately only yourself and we know the truth behind this malicious review, and thankfully we have many clients who are extremely happy with our care and services. Our directors and staff put their heart and soul into ensuring our clients are well cared for and go above and beyond. Thankfully we also have the recorded phone conversation between yourself and my colleague claiming that everything was fine. This review is based purely on the fact you begrudged abiding by the contractual agreement and had to pay a cancellation fee. Which we even reduced by 50%. However as always we encourage reviews whether positive or negative, as every day is a learning day and we will continue to improve where required. We wish you all the very best going forward.

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Review from Ronald R (Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found out that my care by all staff is excellent. Perhaps contact with Head Office could be more helpful.

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Review from Hillary M (Wife of Client) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is no problem with Peace Haven Care. We have been served by the best, such caring and dedicated staff. We could not wish for any better.

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Review from V R (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace Haven delivers care for my mum and has been working with live-in carers for the past 18 months. They assist my mum with personal care, continence care, and skin care and can transfer her using a stand aid with confidence. They provide good quality care, having a great understanding of patient's
needs as well as supporting the family. They provide excellent teamwork and go above and beyond.

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Review from Stephanie B (Sister of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has used Peace Haven for about a year now. During this time she has received the best care provided for her. All staff that attend to her needs are the most caring people I have known. Always polite, courteous, honest and understanding. I have no hesitation in recommending this company to
anyone who requires care.

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Review from Tanya L (Granddaughter of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace Haven delivered a care package for my grandfather 4 times per day in his own home which was above and beyond our expectations. They assisted with meds, personal care, meals and company. They were able to support with cleaning and shopping as and when needed as well as getting him a takeaway and
treats ad-hoc. When he was in hospital at end of life, the carers visited him daily to ensure he was advocated for (as well as company for him) which meant so much.
They worked tirelessly to ensure his best interests were at the heart of their work and had a family rapport with him and us. We cannot thank them enough for everything. Highly recommended.

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Review from Lynda R (Partner of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the girls that came into our home were like a breath of fresh air, it didn't feel like a job to them it was something they did to help me and my partner and it made our life so much easier I can't thank them enough.
I felt as though I had another family that I could turn to, on my good
days they made them better and on my bad days, there was always a hug and a chat nothing was too much trouble. The night before my partner went into a care home they all came to the house with cakes etc that's not work that's love. Still miss you guys.

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Review from Aurelia D (Friend of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful company that really care for their clients understanding people’s needs and going beyond sometimes could not fault them.
Staff are really vetted before they are employed to make sure they are also flexible to cover colleagues when off sick.

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Current Review Score: 9.4 (9.385)

Overview of Review Score

The Review Score of 9.4 (9.385) out of 10 for Peace Haven Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Peace Haven Care is calculated as follows: ( (54 Excellents x 5) + (2 Goods x 4) + (4 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 66 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peace Haven Care is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

Meet the Team (4)

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Daniel Pearce

Job Title: Director

Joined: 2021

Registered Manager

No image found

Beth Pearce

Job Title: Director

Joined: 2021

Beth is an all rounder within the business, she deals with all new client enquiries, client visit times, and staff rotas.

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Cathy Pearce

Job Title: Director

Joined: 2021

Cathy is our care director, while working in the field she also deals with client issues and carries out 6 months of reviewing to ensure the correct care is always in place.

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Katie Pearce

Job Title: Director

Joined: 2021

Katie ensures that all staff training is fully up to date, and continues to enhance their training by sourcing additional courses.

Frequently Asked Questions about Peace Haven Care

What Type of Services does Peace Haven Care offer?

Peace Haven Care offers Home Care.

How many Carers does Peace Haven Care employ?

Peace Haven Care employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peace Haven Care to verify any information. View our terms and conditions. Peace Haven Care has an Enhanced Service - more info.