Hartewell Homecare Ltd

Manners Road, Fornham St Martin, Bury St Edmunds IP31 1TE
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9.7 7 Reviews
  • Hartewell Homecare Ltd, Bury St Edmunds
Hartewell Homecare Bury St Edmunds has traditional core values of respect, integrity and honesty. Hartewell Homecare will lift the pressure from your shoulders, sharing the responsibility of arranging care for you or your loved one. Hartewell Homecare offers high quality person centred care to clients in the comfort of their own homes tailored to their individual needs; care starts form 30-minutes to live in care.

Hartewell Homecare is able to assess your needs within a 24 hour period ensuring that your needs are listened to and valued. This enables Hartewell Homecare to tailor your care plan to your specific needs, this may include, personal care, medication administration, light house work and companionship.

Hartewell Homecare support individuals in, Bury St Edmunds, Fornham St Martin, Woolpit, Great Barton, Westley Village and Thurston. If you live further afield please get in contact to find out more. For live in care in Suffolk, Cambridge, Norfolk and Essex please get in contact.

Hartewell Homecare's team is always available to you and the carers, 24 hours a day. Whether it be for reassurance or any extra help that you may need. Hartewell Homecare is a fully managed service meaning the team are all trained and supervised regularly.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £25.72
  • Weekly Live-in Care Fees: from £1464.40

Please call for more information regarding the cost of care required. Calls vary from 30 minutes to live in care.

These prices are only a guideline, please contact Hartewell Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Hartewell Homecare Ltd

Person in charge

  • Sasha Lunn (Manager)

Hartewell Homecare Ltd Reviews (7)

9.7

Hartewell Homecare Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time Hartewell Homecare Ltd has 7 reviews.

Overall Experience

  • 7
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Review from M J (Client) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and willing staff, particularly impressed by smart uniforms which give confidence that the care received will be similarly professional. Although i personally didn't need as much physical help after my hip operation, as i expected, the full service, including food prep was available and offered
daily. Very good assessment meeting so i knew exactly what help was available, the price, and time schedule of each daily visit. I felt this was a small, caring company who took pride in providing personal service with excellent communication at all levels. I recommend hartewell to others who need a similar short spell of help after leaving hospital.

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

Thank you for your lovely review for the team. It has been a pleasure supporting after your operation.

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Review from P J (Son of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartewell Homecare took on my father's care needs quickly and efficiently. The team is always responsive and ready to help. I thoroughly recommend Hartewell and simply couldn't manage without them. Thank you!

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

We would like to thank you for your valued feedback, it is always a pleasure to support your father.

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Review from Bryony A (Daughter of Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care from Hartewell Homecare since they took over her care in 2023. The carers are brilliant at managing my mother, who has severe dementia. The carers assist my mother with all her bodily functions as sadly she is now unable to help herself. They get her out of bed
in the mornings, feed her a liquidised diet and help her to bed in the evenings. My brother and I receive a weekly rota with the times and names of the carers, many of whom we have met on our visits to Mum. If there are any other issues, such as the need for medication, a doctor's visit, the carers get in touch with me and my brother and organise with the surgery directly.
I would definitely recommend Hartewell Homecare to anyone who needs care.

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

Thank you for your lovely feedback, it's always a pleasure supporting your mother to remain at home.

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Review from Maggie B (Partner of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the beginning the relationship we had with the carers and the company was outstanding. They knew our needs, they were extremely efficient and we trusted them completely. Each week we received a timetable with the times of the visits and the names of the carers. These were always kept to. We would
fully recommend the company to anyone who needs care.

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

Thank you for your lovely feedback, it is always a pleasure to know that we have been able to build relationships with you to ensure that care was delivered to meet your needs.

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Review from Alex W (Son of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Hartewell enough, the service from start to finish has been excellent. Booking their services could not have been easier and they were really flexible with the situation my Mum was in which was of great comfort. The carer was a megastar and became much loved by Mum and the family
as she helped care for her in her final days. Don't hesitate to book Hartewell if you want care for a loved one.

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

Thank you for the lovely feedback, it was a pleasure supporting your Mum and you all as a family.

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Review from A A (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness for the amazing care support that we now have in place for our father. It means that he is able to live as independently as he can, we know that he is being well looked after and that any additional caring needs can be met. This has made a huge difference to my sister and I, reducing
our anxiety and the level of support we were providing. Plus dad is much happier and has more company.

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

Thank you for your lovely feedback, for the team. It is a pleasure to support your father to ensure that he is happy and cared for.

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Review from J P (Client) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having physically deteriorated and now requiring care, I was very apprehensive. However, I needn’t be. The service from the start has been excellent. I have regular carers who have quickly learnt my routine and made me feel at ease. I have had my confidence built and now I am able to have companionship
visits and go out shopping. I would be lost with my carers and would not hesitate about recommending them.

Reply from Sasha Lunn, Operations Director at Hartewell Homecare Ltd

Thank you for your lovely feedback, we are delighted to hear that you have regained your confidence and the care is right for you.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Hartewell Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hartewell Homecare Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartewell Homecare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Sasha

Sasha Lunn

Job Title: Operations Director

Joined: 2023

Sasha takes the lead in the day-to-day management and is the CQC Registered Manager of Hartewell Homecare. She loves nothing more than to meet clients new and current. With the dedicated help from her office team, she is always in contact with the carers advising and supervising them in the exemplary care they give their clients. Sasha will only go home at the end of the day when she knows her clients and carers are safe and well.

Frequently Asked Questions about Hartewell Homecare Ltd

What Type of Services does Hartewell Homecare Ltd offer?

Hartewell Homecare Ltd offers Home Care.

How many Carers does Hartewell Homecare Ltd employ?

Hartewell Homecare Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartewell Homecare Ltd to verify any information. View our terms and conditions. Hartewell Homecare Ltd has an Enhanced Service - more info.