Angels At Home Care Services Ltd

Pentland House, Suite 2b, Dean Row Road, Wilmslow SK9 2GH
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10 15 Reviews
  • Angels At Home Care Services Ltd, Wilmslow
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Owner

  • Angels At Home Care Services Ltd

Person in charge

  • Joanne Yanez (Manager)
Are you the Owner/Manager of Angels At Home Care Services Ltd? View your Advertising Options

Angels At Home Care Services Ltd Reviews (15)

10

Angels At Home Care Services Ltd has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Angels At Home Care Services Ltd has 15 reviews.

Overall Experience
  • 15
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Date Published
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Reviewer Connection to Angels At Home Care Services Ltd
  • 6
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Total of 15, showing 1-15
Review from K D (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angels at Home have been incredible with my mum. They go above and beyond with the care they provide. I had an incident recently where I needed to up the care temporarily for my mum. I literally made a phone call and the very same day they sent someone round and fulfilled my wishes. I am so grateful
to the manager and all her team for the incredible support not only for my mum but also for myself. 10/10
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you for the lovely review its our pleasure to support you and your mum

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K S (Daughter of Client) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to rate this care company as wonderful, they have looked after my mum for 7 months. Mum has just recently passed and thanks to Angels Mum was able to stay at home right till the end. Mum had dementia and could sometimes struggle with aspects of her care but the team that came to support
her had a great understanding of dementia. Before we arranged for Angels to come in Mum had not been keeping on top of her daily routine and the carers took their time with her and soon had Mum back on track. When Mum came to the end of life all staff stepped up and dealt with everything, they helped us out and went above and beyond. Mum passed peacefully at home with family and the support of Angels, we can not thank them enough.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you for the wonderful review and for trusting Angels at home to care for your mum and to get to know you all so well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C D (Daughter of Client) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We only used Angels At Home Care Services for a short time to help with my dad who has dementia but they stepped in at short notice and were very friendly and accommodating while we worked out what care we needed. The staff are all lovely and they were great with Dad, treating him with respect. He was
relaxed and chatty with them. We would have continued using them if our circumstances hadn't changed.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for the lovely review it was our pleasure to look after your dad and get to know him and you all. We wish you all well for the future.

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  • Treated with Dignity
  • Value for Money
Review from F B (Daughter of Client) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father moved to Angels at Home Care, he has been able to enjoy a higher quality of life, the caring staff and office team are extremely friendly and are very good communicators, which means that my father is able to quickly and easily develop a rapport with them - and he looks forward to their
visits. All the carers are reliable and always ask my father if he needs any further services before they leave. Carers are allowed to come 15 minutes early or 15 minutes late. Nearly always they make sure that they come 15 minutes early. This makes a big difference as my father gets prepared for his carers and therefore isn't kept waiting for nearly 30 minutes (which happened with his previous care services). Angels at Home has two qualified nurses which means that my father has been able to work with them for his specific needs rather than wait at home for a whole day, twice a week, for district nurses to come to him. Angels come when it suits my father! I highly recommend them.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for the lovely review; it is appreciated. It is nice to know that the service we provide does make a difference to your father.

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  • Treated with Dignity
  • Value for Money
Review from N J (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the service we receive from Angels At Home Care. My mum who has dementia has such a better quality of life since we have used them, her mood and personality have improved as she is so well cared for and she seems much happier. The team are all superb and so lovely. They are also great
at communicating with the family regarding any issues or concerns. Would highly recommend it to anyone who needs extra in-home support and care.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for the lovely review and recommendation. It's our absolute pleasure looking after your mum and we cannot believe the difference in her and how she has improved.

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Review from M G (Son of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this company, the staff generally care and are all wonderful and very friendly. The office staff are quick and respond promptly to any queries the day service is wonderful and it gets my mum out of the house making a huge difference to her the home-cooked food is splendid; hugely
recommended.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you for your wonderful review; I will share this with the team. We are happy that the day service is making a difference to your mum.

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Review from William H (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel I have a new lease of life since attending the Thursday activities group, the food is amazing all homemade and I enjoy taking part in the baking which we all get to enjoy for lunch. Excellent value for money. The staff and residents at Maywood are so friendly and engaging. I have such a laugh
from start to finish which really brightens up my week. The only issue I have it's not long enough.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for your wonderful review; it's great to hear that you are having a fun time at the day service and enjoying the activities which are all group-led. I will pass this on to the team.

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Review from D C (Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attend the activity group, where I have done a lovely flower arrangement, baking, I have met lots of lovely people and the home-cooked meals are wonderful, the staff are very friendly, it is open to all ages, come along, we play music, have a general chat, play games and speak different languages,
wonderful experience.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

We are so pleased you are enjoying the Thursdays Activity Group and having fun, it's nice to see everyone come together to socialise and having a laugh thank you for the lovely review and I agree the food is amazing.

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Review from Corinne S (Daughter of Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We began using Angels at Home at the beginning of the year. We are so impressed and recommend highly. Dad lost his wife two years ago and developed dementia. He became quite reclusive and lonely. Mainly lacked a variety of social interaction and intelligent conversation. The carers at Angel have changed
this. They genuinely care about the best way to engage with Dad and are creative in their thinking. Nothing is too much trouble and they are flexible in terms of time and services offered. The day centre is remarkable and not something we ever thought Dad would engage in. The carers are interested in their clients and very respectful of their past and present knowledge and skills.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for your wonderful review and trusting Angels at home to care for your dad it means a lot to our team such lovely words it has brightened up our day.

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  • Value for Money
Review from B H (Grandson of Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan goes to the Thursday activity group which she enjoys very much, they do different activities each week and the home-cooked food is superb. The staff are very friendly and supportive, very friendly sessions and she has made friends. She looks forward to it each week.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you for your lovely feedback I am happy she enjoys the Thursday Activities Group and has made friends it's a lovely group who do different activities each week.

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  • Treated with Dignity
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Review from M E (Son of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the care received for my mum all of the care staff are lovely they are polite, professional, and compassionate. The office staff and management are caring and understanding too they deserve the 5* they have thank you so much.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Many thanks for the wonderful review it's a pleasure to care for your mum and to get to know all the family thank you for trusting Angels at Home

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Review from M G (Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angels at Home service is wonderful the staff are very friendly nothing is too much trouble they go above and beyond what is expected from them. They genuinely care always smiling and happy they all are very professional the communication from the office staff is excellent.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for your wonderful feedback and trusting Angels at Home.

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  • Treated with Dignity
  • Value for Money
Review from Rob W (Son of Client) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the care staff and the management from Angels At Home for the care and dignity they gave to my dad in the last few days of his life. It meant the world to my family and my mum especially to have my dad at home in his last few days, thank you so much.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for your wonderful review it was our honour to care for your dad during his end of life, and I'm pleased the staff showed empathy and dignity towards your dad.

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Review from Mo C (Partner of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angels at Home have provided consistently excellent care for my husband following a hospital stay. He has significant mobility issues and was very weak following sepsis so his care is sometimes complicated. Nothing was too much trouble and the carers were always lovely and on time and very experienced.
Highly recommend.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you for your lovely review and letting us care for your husband and trusting Angels At Home to provide his care.

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  • Treated with Dignity
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Review from C B (Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Based on my several years of experience with a previous supplier:-
I would rate the care above excellent.
The arrival times have always been what I wanted.
The tasks have been performed very well.
The administration has been well and helpfully executed.
The charges are reasonable and the invoices
are accurate and comprehensive.
I happily recommend them.
Reply from Joanne Yanez, Manager at Angels At Home Care Services Ltd

Thank you so much for this review we are pleased you are happy with the service from Angels at Home.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Angels At Home Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Angels At Home Care Services Ltd is calculated as follows: ( (89 Excellents x 5) ) ÷ 89 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angels At Home Care Services Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Angels At Home Care Services Ltd

What Type of Services does Angels At Home Care Services Ltd offer?

Angels At Home Care Services Ltd offers Home Care.

How many Carers does Angels At Home Care Services Ltd employ?

Angels At Home Care Services Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angels At Home Care Services Ltd to verify any information. View our terms and conditions. Angels At Home Care Services Ltd has an Basic Service - more info.