Winserve Care Services Ltd - Redruth

Office 10, Chi Tevyans, Trevenson Park, Pool, Redruth TR15 3FY
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9.3 5 Reviews
  • Winserve Care Services Ltd - Redruth, Redruth
Winserve Care Services is a CQC registered care and support provider in Cornwall. They provide supported living, live-in care, domiciliary care, respite, and overnight and after-hospital discharge care.

Every member of their diverse team is trained, professional and committed to providing person-centred care. Each service user is valued as an individual and supported to live comfortably and thrive in their homes and the local community.

Staff speak a variety of languages, ensuring that people from different backgrounds can have the communication and support they need. All team members undergo an annual Enhanced Disclosure Barring Service (DBS), so that service users always feel safe and protected.

Please email or call the team for confidential discussions on your care service requirements.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: from £28.95

Our fees depend on the service user requirements which will be determined by our free assessments. We offer competitive care rates in line with the service user's requirements.


Price per hour upon assessment.

These prices are only a guideline, please contact Winserve Care Services Ltd - Redruth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Amon Mutyasira (Registered Manager)

Admission Criteria

  • None

Winserve Care Services Ltd - Redruth Reviews (5)

9.3

Winserve Care Services Ltd - Redruth has a Review Score of 9.3 (9.293) out of 10, based on 5 reviews in the last 2 years. Over all time Winserve Care Services Ltd - Redruth has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
4
5
5
0

Review from Melanie S (Mother of Client) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sons home was adapted for my sons needs. Good transition and shadowing. The home is perfect for my son. Good communication with home with photos etc. Winserve has been consistent with care and sympathetic with the emotions and journey of a child leaving home toward the next stage of independence.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Redruth

Thank you for your feedback. It is our great pleasure to support your son and the whole team is always ensuring we deliver our best support. Please let us continue to work collaboratively as we support your son. Again thank you for all your wonderful support.

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Review from T B (Daughter-in-law of Client) published on 23 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Winserve provided excellent overnight care to my father-in-law whilst my mother-in-law was in the hospital. The carer I met was friendly, caring and professional. When he awoke during the night, she went to him immediately and provided care respectfully and sensitively. Thank you.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Redruth

Thank you for your review and kind words. Thank you for welcoming us into your home as we cared for your father-in-law. Should you need support in future, please do not hesitate to reach out.

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Review from Hanife H (Client) published on 30 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is because of my server epilepsy and with being bed bound and needing a lot of care especially with washing me and bring in the commode and cooking and they deal with my medication to I am very happy with the service I'm getting.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Redruth

Thank you HH for your review and for your kind words. Our team will continue to support you with your support requirements.

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Review from N B (Daughter of Client) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the office have been helpful setting up care at the stressful time in my dad's illness. All the carers have been very friendly and efficient. They have arrived on time and listened to my report of my fathers status that day, even though they had read his case notes. They have been friendly
and courteous to my father at all times. This is night care so my father is asleep most of the time, but I know he appreciates it.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Redruth

Thank you for your very kind words. Our teams are always looking for ways to ensure our support is caring, responsive and person centred. Thank you for helping us care for your dad and for welcoming our team into your home.

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Review from Caroline D (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Winserve Care Services Camborne highly enough. The entire team, from the carers to the back-office staff, have been exceptional in providing high-quality care with compassion and professionalism. The carers themselves are outstanding - consistently reliable, attentive, and genuinely
caring. The continuity of care they offer has been incredibly reassuring, ensuring that our mother is always looked after by familiar faces who truly understand their needs. This consistency has made a world of difference in providing comfort and building trust. The back-office team deserves recognition for their responsiveness and efficiency. Any queries or adjustments we've needed have been handled quickly and professionally, with clear communication at every step. It's refreshing to work with a team that prioritizes timely responses and treats every request with importance and care. Thank you for making such a positive impact on our lives.

Reply from Emily Crowther, Administrator at Winserve Care Services Ltd - Redruth

Thank you Caroline for the great feedback. Our team is always looking for ways to deliver outstanding care. We appreciate the relationship we have and we will continue to deliver good quality care support for your mum. Again thank you for the kind words.

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Treated with Dignity

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Winserve Care Services Ltd - Redruth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Winserve Care Services Ltd - Redruth is calculated as follows: ( (23 Excellents x 5) + (6 Goods x 4) ) ÷ 29 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Winserve Care Services Ltd - Redruth is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Winserve Care Services Ltd - Redruth

What Type of Services does Winserve Care Services Ltd - Redruth offer?

Winserve Care Services Ltd - Redruth offers Home Care.

How many Carers does Winserve Care Services Ltd - Redruth employ?

Winserve Care Services Ltd - Redruth employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Winserve Care Services Ltd - Redruth to verify any information. View our terms and conditions. Winserve Care Services Ltd - Redruth has an Enhanced Service - more info.