Winserve Care Services Ltd - Leeds

I have had a very good and positive experience. There's many members of staff who I get along brilliantly with and make me feel very comfortable. I appreciate Winserves flexibility with call time and schedules and I'm very grateful for this. I know they will do their upmost to try to provide the care I need.

We have carers in four times a day to look after mum who is on end of life care. All the carers have been very professional and sympathetic to mums needs which have been changing daily. All the family thank you for your help, support and guidance during this difficult time.

With sincere thanks

Extremely reliable, some staff have created a minor bond with the patient. Flexible when needed. Staff are polite and appear generally caring. Patient is treated with dignity and respect. The thing that stands out above all is reliability; they have been slightly late on occasion, but they have always attended. This has not been the case with other providers. Another possibility from the provider is that they send the same carer (or a small group of carers). This is particularly important with dementia clients.

Bad communication poor support from the staff very rude and disrespectful staff working with me doesn't make sure repairs are fixed and leaves it months and months the support workers don't do there job they do what they want to when they want they are very inconsiderate and don't seem to show that they care the staff lack to show support or care they don't act professional I have made several complains about the staff and nothing is being done I have made endless reports about repairs that need repairing like for example I have reported the fire alarm not having a battery in my room and the seriousness of this and this has still not been sorted out I mentioned about the cabinet in my bathroom hanging off the hinges and nobody has been to sort that out this is now classed as neglecting my needs and this is now been happening since I first ever moved in I have told the staff that they are there to support me and instead all the staff do is sit in the staff room they don't help/support.

Winserve provided home care for my mother-in-law for the last two and a half years after she came out of hospital and was bed-bound. The staff who looked after Joan were always very caring: cheerful, kind, patient, careful and always sympathetic and understanding of her needs. They provided personal care for her and were always respectful of her condition of dementia. We were always confident that she was in safe hands and that we could rely on the carers looking after her in the best way possible for her. Winserve gave us peace of mind that she was receiving the best possible care.

With 24-hour around-the-clock care required, plus regular expected and unexpected visits to the hospital, Winserve have gone above and beyond to provide support for my uncle. The carers are experts in complex care needs and are always caring, respectful and efficient. The office team liaise brilliantly with the hospital, social worker, district nurse and doctors. I'm so grateful for all you do for us.

The management keep in touch and if a different sitter is introduced they are always shadowed in the first instance by an experienced colleague. They truly make a positive impact on our lives.

Thank you for the care given to my husband. Every carer who looked after him was kind, courteous, and friendly. They treated him with dignity and respect. They looked after his every need. I would highly recommend them

We have enormous gratitude to the whole Winserve team for how well they care for my Granddad. They are kind, considerate and always receptive to our questions and needs. My granddad's carer is excellent and works far too hard for us in making sure Granddad is happy and healthy. Thank you so much to all of you!

The experience we had with Winserve Care was outstanding and the level of care that my parents received was excellent. The carer was very professional, but empathetic to all their needs and we would definitely recommend Winserve Care Services.

I'm continually delighted by the service I get from my carers at Winserve who provide holiday and weekend cover for my regular carers. They are always on time and arrive with a smile, ready and keen to help me get on with my day. The consistently great service, including the ever present staff on the admin side of things, deserves recognition. Thanks!

We appreciate the care and support given by the Winserve Care team, we couldn't cope without them!

I needed assistance at very short notice which wasn't a problem. My dad hasn't had carers before therefore I was unsure how he'd be but they were lovely and he enjoyed their company. This meant I was able to have a long overdue break for a few days without any concerns. Overall we are both very happy with the service provided and will turn to yourselves when we need assistance again.

The care my Mum received from Winserve was excellent. The girls who looked after Mum were so kind, nothing was too much trouble even though Mum could be difficult at times. Her regular carers were marvellous and I'm sure my Mum will really miss them. They were so efficient and dealt with all Mum's care needs with compassion and understanding. Thank you so much.

Thank you so much for caring for my husband. It was only four weeks but very well done. Thanks again.

The best thing about Winserve is the team of committed carers.

Winserve were recommended to us by another family and we are so pleased we chose them to help with the support our mum's needs. We are very grateful for the carers' continued daily care, kindness and patience when supporting mum and also for their kindness towards our dad too. They always make time to have a chat with both parents and make sure everything is ok before they leave. The Manager has always been and continues to be professional, helpful and friendly.

Winserve were very approachable, listened to you and resolved problem areas concerning care. Very quick to respond to myself when I had a question. Very caring and my mother was very well looked after by Winserve. Would definitely pass this company to anyone wanting carers for their family which I have already done but unfortunately they have certain care companies they deal with. Overall had 4 care companies for my mother and Winserve was the best by far.

We have carers from Winserve four times a day since my husband came out of hospital in February, and I cannot praise them enough. They are amazing! Highly competent, professional, and totally reliable. They treat my husband with dignity and respect, and are always friendly and compassionate. I couldn't imagine being without their steady support. I'd like to thank all the carers for their help this year. My husband calls them "the dream team". Yes, I would certainly recommend Winserve to others.