FastFallsResponse Ltd Reviews (13)
9.9
FastFallsResponse Ltd has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years.
Over all time FastFallsResponse Ltd has 13 reviews.
Review from E B (Wife of Client) published on 21 August 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff treated my husband with respect, dignity and laughs - he appreciated their help with bathing-dressing and their kindness and humour and looked forward to their visits twice daily, even with dementia. He seemed to know their faces but not who they were. All carers cleared the bathroom and left
everything in place. Their kindness and respect was exceptional.
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Review from Stephen N (Client) assisted by family/friend published on 4 March 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using the above care company for just over 2 years to present day. I have power of attorney for health and care to assist the client and help his wife. This care company is exceptional, technical, passionate, caring and trustworthy. I cannot recommend their service enough. The client is
very comfortable with the cares and actually looks forward to their visits which has increased to twice a day. The service is varied and includes hygiene and personal care.
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Review from L D (Wife of Client) published on 11 February 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found FastFalls Response to be incredible, professional, caring and most helpful over a period of 2 1/2 years of health problems suffered by my husband. Very very respectful and a pleasure to have in our home. Quality of care is quite exceptional. I would recommend them to anyone needing care
and help.
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Review from G D (Client) published on 11 February 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife found FastFalls Responses Ltd when I was trying to be released from NHS after a fall. breaking my legs and dislocating my hip, and in those circumstances they were the best thing that happened for us both. They have looked after me, and provided help and kindness to my wife.
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Review from J H (Wife of Client) published on 22 May 2024
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
FastFallsResponse do their work with understanding, make my husband feel comfortable and confident. Always cheerful to him whenever he feels down. In total, I am happy with their services. Thank you.
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Review from A H (Client) published on 22 May 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They are understanding, caring and confident in what they are doing. Always ask if anything they can help with. I feel confident with them. Of course, I am happy with their services. Thank you.
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Review from R Z (Son of Client) published on 3 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The kindness, caring and professional conduct of all involved in my father’s care was excellent.
A tailor-made care package was created for my father and delivered exactly how it was promised. My heartfelt gratitude, and thanks, goes to all.
A tailor-made care package was created for my father and delivered exactly how it was promised. My heartfelt gratitude, and thanks, goes to all.
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
We cant be more pleased hearing these beautiful words. Many thanks for the kind words.
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Review from Gavin B (Client) published on 15 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Used them for my mother, and they were professional, caring, and attentive. Several times I had to call out late in the evening and still they arrived promptly. More important to me is leaving someone you can trust to look after her, I was happy to do so, after having experiences in the past with other
care providers which was negative.
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
It is always a pleasure knowing one of our foundation pillars has been successfully proven with the support provided to your mum. Many thanks for the feedback.
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Review from R F (Client) published on 15 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found the carers from FastFallsResponse are very dedicated, friendly, and helpful. Nothing is too much trouble for them. They are also ready to come anytime I really need them. That alone is comforting!
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
We are at reach anytime you need us. We appreciate your feedback as means a lot to us.
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Review from Jessica S (Daughter of Client) published on 14 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The fast falls response team was able to look after my father at very short notice. The service is always been excellent and I would not hesitate to recommend them. I was pleasantly surprised when apart from the care service they have offered us the Fastfalls response service where I can contact them
if my father has a fall and they will attend, assess and use the latest raising chair to bring him back on his feet. The communication and care provided is a good positive experience.
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
Many thanks for the kind words. Always there for you.
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Review from Kay W (Wife of Client) published on 14 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have used this fantastic and caring company for over two years and I cannot praise them highly enough. Nothing is too much trouble for them and we look forward to their visits as they are more like friends to us both. We are always treated with dignity and it is a pleasure to see my husband’s smile
when they arrive. I am so thankful that I managed to find this wonderful company.
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
Dear Kay, many thanks for your kind and positive feedback. Always there for you.
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Review from Gillian H (Daughter of Client) published on 13 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
In April 2023 FastFallsResponse started caring for my stepfather on his return from hospital - having had several heart attacks.
The excellent care they provided enabled him to then be kept out of the hospital, extended his lifespan, and gave him a quality of life that wouldn’t have been possible
The excellent care they provided enabled him to then be kept out of the hospital, extended his lifespan, and gave him a quality of life that wouldn’t have been possible
without their expert knowledge, help, and compassion.
Their ethos is not only to care for the client but the whole family. They have supported us through our most challenging times, and have been available 24/7. Whenever we have needed them, they have been there. 'Always ready to help'. To say that they go 'above and beyond' is no exaggeration.
Now that my stepfather has passed they continue to care for my 90-year-old mother, enabling her to stay in her own home.
FastFalls’ care helps clients keep their independence and dignity. Their approach is always positive and nothing is ever a problem. They are genuine, kind, and compassionate people, who do this as a vocation rather than a job.
Their ethos is not only to care for the client but the whole family. They have supported us through our most challenging times, and have been available 24/7. Whenever we have needed them, they have been there. 'Always ready to help'. To say that they go 'above and beyond' is no exaggeration.
Now that my stepfather has passed they continue to care for my 90-year-old mother, enabling her to stay in her own home.
FastFalls’ care helps clients keep their independence and dignity. Their approach is always positive and nothing is ever a problem. They are genuine, kind, and compassionate people, who do this as a vocation rather than a job.
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
Many thanks for the lovely feedback.
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Review from Valeria M (Friend of Client) published on 13 March 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My friend's mother was in need of assistance due to a fall in her front room and then we called FastFallsResponse, who are polite and very quick to respond. They made her feel reassured, safe and recovered her promptly. I would recommend them to anyone.
Reply from Mihai Goga, Registered Manager at FastFallsResponse Ltd
Dear Valeria, many thanks for your review. We are trying our best to keep everyone happy and safe. Thank you.
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Current Review Score: 9.9 (9.870)
Overview of Review Score
The Review Score of 9.9 (9.870) out of 10 for FastFallsResponse Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
- The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for FastFallsResponse Ltd is calculated as follows: ( (67 Excellents x 5) + (10 Goods x 4) ) ÷ 77 Ratings = 4.87
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for FastFallsResponse Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.