Saddlebrook Healthcare Services Ltd

Suite 6, Point South Park Plaza, Hayes Way, Cannock WS12 2DB
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9.4 5 Reviews
  • Saddlebrook Healthcare Services Ltd, Cannock
Saddlebrook Healthcare Services is a privately-run-specialist Healthcare service provider based in the West Midlands, covering mainly Staffordshire County.

The team at Saddlebrook Healthcare has vast experience that spans over 20 years in both the public and private care sector.

At Saddlebrook they provide guaranteed quality, highly trained staff and tailored packages to ensure clients receive the highest level of care within their homes.
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Care Provided by Saddlebrook Healthcare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

Complete price will be given after Risk Assessment of client

These prices are only a guideline, please contact Saddlebrook Healthcare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Saddlebrook Healthcare Services Ltd

Person in Charge

  • Kudzai Chikwanha (Manager)

Saddlebrook Healthcare Services Ltd Reviews (5)

9.4

Saddlebrook Healthcare Services Ltd has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years.
Over all time Saddlebrook Healthcare Services Ltd has 5 reviews.

Overall Experience
  • 4
  • 1
  • 0
  • 0
  • 0
Date Published
  • 5
  • 5
  • 5
  • 5
  • 0
Reviewer Connection to Saddlebrook Healthcare Services Ltd
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Fraser S (Son of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A First class Care package,that caters for my Mothers needs.Friendly and helpfully staff who are always attentive and polite.When I've had to ring the office I'm always dealt with in a professional manner.
Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd
Dear Fraser,Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that your mother is receiving a first-class care package that meets her needs, and…read more
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  • Treated with Dignity
  • Value for Money
Review from M B (Power of Attorney of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the third year dealing with this home care company and I'm so happy with the service I have had for my friend.
I have no regrets and would recommend this company for your loved ones.
Nothing is too much trouble for them and always in touch and if I need anything there is always great communication
with all the staff.
My friend is very safe in the hands of all the staff as now her Alzheimer's dementia is getting worse they are so patient and caring with her keeping her safe.
They do lots of stimulation with her and keeping her active keeps her strong
Reply from kudzai chikwanha, Registered Manager at Saddlebrook Healthcare Services Ltd
Thank you so much for your continued trust and support. Were truly grateful for your kind words and are so pleased to hear that youve been happy with the care your friend has received.Its especially…read more
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  • Treated with Dignity
  • Value for Money
Review from C H (Daughter of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have only been with Saddlebrook a few months but they have already covered extra dates for us to those we'd agreed. Carers are limited to one main, one secondary and one spare. Excellent system. The manager is a joy! She's knows what she is talking about and is a lovely lady. All communication is
dealt with swiftly and the carers are skilled at adapting to what their client needs. I feel my mums best interests are important to the staff. Thanks Saddlebrook
Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd
Thank you for your lovely feedback. We're so pleased to hear that the team has been able to provide the flexibility and care your mum needs, and that the carer system is working well for you.Your kind…read more
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Patrick B (Husband of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have had a good two months so far. We were with an NHS provided care company for two previously and were so worried that that was the standard to expect , what a relief when the staff turned up that first week. Going from an anxious what is going to go wrong today to morning girls , I'll get my
wife's breakfast, just ask if you need anything.
AND then the laughter , on both sides, what a pleasure !
The star rating would have been six not four or five but for a slight miss-communication, which was dealt with swiftly and to both sides benefit..... It pays to talk..... manager and the staff listen and act accordingly. They found a new way to do something today, tried it out and it works.
We both hope to stay with Saddlebrook as long as we need to.
Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd
Dear Patrick,Thank you so much for your heartfelt and honest review. We're truly delighted to hear that the past two months with Saddlebrook have brought you and your wife both relief and joy after a…read more
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Hilary D (Niece of Client) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Saddlebrook Healthcare Services for over 5 months and the care received is second to none. I have seen 3 carers but it is mainly 2 who share the week. Nothing is too much trouble for them, housekeeping, personal care, you name it, it gets done. Our elderly Aunt is looked after with
care and attention, she has really taken to them. Not wanting to go into a care home it is ideal. I read the daily notes online which is brilliant, I know who has been in, what has been done and how things are. If anything is troubling the carer they get in touch so that we can sort it out, we work as a team. Would highly recommend. Thank you.
Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd
Dear Hilary,Thank you so much for taking the time to share your kind words. We're absolutely delighted to hear that you've been pleased with the care provided by our team over the past five months. It…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Saddlebrook Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Saddlebrook Healthcare Services Ltd is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saddlebrook Healthcare Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Saddlebrook Healthcare Services Ltd

What Type of Services does Saddlebrook Healthcare Services Ltd offer?

Saddlebrook Healthcare Services Ltd offers Home Care.

How many Carers does Saddlebrook Healthcare Services Ltd employ?

Saddlebrook Healthcare Services Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Saddlebrook Healthcare Services Ltd to verify any information. View our terms and conditions. Saddlebrook Healthcare Services Ltd has an Enhanced Service - more info.