Saddlebrook Healthcare Services Ltd

Suite 6, Point South Park Plaza, Hayes Way, Cannock WS12 2DB
Review Us
9.4 5 Reviews
  • Saddlebrook Healthcare Services Ltd, Cannock
Saddlebrook Healthcare Services is a privately-run-specialist Healthcare service provider based in the West Midlands, covering mainly Staffordshire County.

The team at Saddlebrook Healthcare has vast experience that spans over 20 years in both the public and private care sector.

At Saddlebrook they provide guaranteed quality, highly trained staff and tailored packages to ensure clients receive the highest level of care within their homes.

Show Saddlebrook Healthcare Services Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £26.50
  • Weekly Live-in Care Fees: from £1300

Complete price will be given after Risk Assessment of client

These prices are only a guideline, please contact Saddlebrook Healthcare Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Saddlebrook Healthcare Services Ltd

Person in charge

  • Kudzai Chikwanha (Manager)

Saddlebrook Healthcare Services Ltd Reviews (5)

9.4

Saddlebrook Healthcare Services Ltd has a Review Score of 9.4 (9.431) out of 10, based on 5 reviews in the last 2 years. Over all time Saddlebrook Healthcare Services Ltd has 5 reviews.

Overall Experience

  • 4
  • 1
  • 0
  • 0
  • 0

Date Published

5
5
5
5
0

Review from Fraser S (Son of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A First class Care package,that caters for my Mothers needs.Friendly and helpfully staff who are always attentive and polite.When I've had to ring the office I'm always dealt with in a professional manner.

Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd

Dear Fraser,Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that your mother is receiving a first-class care package that meets her needs, and that you've found our staff to be friendly, helpful, and professional.Its great to know that your interactions with our office team have also been positive we believe clear communication and a caring approach are essential at every level of service.Your feedback means a lot to us, and well be sure to share your lovely comments with the entire team. Thank you again for your support and trust in Saddlebrook Healthcare Services.Warm regards,The Saddlebrook Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Power of Attorney of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the third year dealing with this home care company and I'm so happy with the service I have had for my friend.
I have no regrets and would recommend this company for your loved ones.
Nothing is too much trouble for them and always in touch and if I need anything there is always great communication
with all the staff.
My friend is very safe in the hands of all the staff as now her Alzheimer's dementia is getting worse they are so patient and caring with her keeping her safe.
They do lots of stimulation with her and keeping her active keeps her strong

Reply from kudzai chikwanha, Registered Manager at Saddlebrook Healthcare Services Ltd

Thank you so much for your continued trust and support. Were truly grateful for your kind words and are so pleased to hear that youve been happy with the care your friend has received.Its especially heartening to know that our teams patience, compassion, and attentiveness are making a positive difference as your friends condition progresses. Providing safety, dignity, and meaningful stimulation is at the heart of what we do, and its wonderful to hear this reflected in your experience.Your feedback means a great deal to us, and well make sure to share your comments with the whole team. Knowing that our work is helping your friend stay strong and well cared for is the greatest reward.Thank you again for your recommendation and for being such a valued part of the Saddlebrook family.Warm regards,The Saddlebrook Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C H (Daughter of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only been with Saddlebrook a few months but they have already covered extra dates for us to those we'd agreed. Carers are limited to one main, one secondary and one spare. Excellent system. The manager is a joy! She's knows what she is talking about and is a lovely lady. All communication is
dealt with swiftly and the carers are skilled at adapting to what their client needs. I feel my mums best interests are important to the staff. Thanks Saddlebrook

Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd

Thank you for your lovely feedback. We're so pleased to hear that the team has been able to provide the flexibility and care your mum needs, and that the carer system is working well for you.Your kind words about our manager and staff mean a lot - we're proud to have a team that truly cares and adapts to each client's needs.We're grateful for your trust in Saddlebrook and look forward to continuing to support you both.Warm regards,The Saddlebrook Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Patrick B (Husband of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had a good two months so far. We were with an NHS provided care company for two previously and were so worried that that was the standard to expect , what a relief when the staff turned up that first week. Going from an anxious what is going to go wrong today to morning girls , I'll get my
wife's breakfast, just ask if you need anything.
AND then the laughter , on both sides, what a pleasure !
The star rating would have been six not four or five but for a slight miss-communication, which was dealt with swiftly and to both sides benefit..... It pays to talk..... manager and the staff listen and act accordingly. They found a new way to do something today, tried it out and it works.
We both hope to stay with Saddlebrook as long as we need to.

Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd

Dear Patrick,Thank you so much for your heartfelt and honest review. We're truly delighted to hear that the past two months with Saddlebrook have brought you and your wife both relief and joy after a difficult experience elsewhere.It's wonderful to know that the team has brought not only care and support but also comfort, confidence - and even laughter - into your home. That sense of ease and partnership is exactly what we hope to achieve for every family we work with.We also really appreciate your mention of the small miscommunication and, more importantly, how it was handled. Open conversation is so important, and we're glad to hear that the issue was resolved swiftly and constructively. Feedback like yours helps us grow and keep doing better.Thank you again for your trust. We're proud to be supporting you both and hope to remain part of your journey for as long as you need us.Warm regards,The Saddlebrook Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hilary D (Niece of Client) published on 25 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Saddlebrook Healthcare Services for over 5 months and the care received is second to none. I have seen 3 carers but it is mainly 2 who share the week. Nothing is too much trouble for them, housekeeping, personal care, you name it, it gets done. Our elderly Aunt is looked after with
care and attention, she has really taken to them. Not wanting to go into a care home it is ideal. I read the daily notes online which is brilliant, I know who has been in, what has been done and how things are. If anything is troubling the carer they get in touch so that we can sort it out, we work as a team. Would highly recommend. Thank you.

Reply from Kay Cee, Registered Manager at Saddlebrook Healthcare Services Ltd

Dear Hilary,Thank you so much for taking the time to share your kind words. We're absolutely delighted to hear that you've been pleased with the care provided by our team over the past five months. It means a great deal to know that your Aunt feels comfortable and well looked after - that's exactly what we strive for.We're also glad to hear that the online notes and communication have been helpful to you. Working in partnership with families is such an important part of what we do, and your feedback truly reinforces the value of that collaboration.We'll be sure to pass on your lovely comments to the carers involved - they'll be thrilled to know their efforts are so appreciated.Thank you again for your recommendation and trust in Saddlebrook Healthcare Services.Warmest regards,The Saddlebrook Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Saddlebrook Healthcare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for Saddlebrook Healthcare Services Ltd is calculated as follows: ( (27 Excellents x 5) + (2 Goods x 4) ) ÷ 29 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saddlebrook Healthcare Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Saddlebrook Healthcare Services Ltd

What Type of Services does Saddlebrook Healthcare Services Ltd offer?

Saddlebrook Healthcare Services Ltd offers Home Care.

How many Carers does Saddlebrook Healthcare Services Ltd employ?

Saddlebrook Healthcare Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Saddlebrook Healthcare Services Ltd to verify any information. View our terms and conditions. Saddlebrook Healthcare Services Ltd has an Enhanced Service - more info.