Optimal Healthcare Ltd

1st Floor, Kidsgrove Town Hall , Liverpool Road, Kidsgrove, Stoke-on-Trent ST7 4EL
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9.9 13 Reviews
  • Optimal Healthcare Ltd, Stoke-on-Trent
Optimal Healthcare Ltd is a bespoke care provider delivering quality home care and understanding the significance of delivering optimum holistic care that supports people in the comfort of their own homes.

In light of this, the company aims to see service users flourish in a familiar environment. Optimal Healthcare Ltd offers you comprehensive care that meets your needs and goals after a needs based assessment. Services range from supporting with personal care needs, medication reminders and palliative care, through to light domestic chores, meal preparation and companionship. The team works with clients and their families to ensure that the care in place is highly standardised as well person-centred.

The company's compassionate team regularly reviews the care treatment plan to ensure it is tailored to any changing needs.

Optimal Healthcare Ltd utilises a revolutionary APP that will keep both parties appraised of real time updates on care staff's daily progress:

- Review of daily notes and care intervention
- Monitoring care staff's check-ins
- Assessment of quality of care
- Third party access with other professionals.

Optimal Healthcare Ltd strives to provide bespoke care services to people of all walks of life in the comfort of their homes.

The bespoke team supports with care calls ranging from 15 - 60 minutes on tasks people struggle to complete, coming in as a helping hand with a compassionate heart.

The company’s services are regulated and in compliance with the Care Quality Commission. More so, the company offers services to government local authorities, the NHS and communities at large.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30
  • Weekly Live-in Care Fees: from £1400

Care can start from a 30min call to 1hr

These prices are only a guideline, please contact Optimal Healthcare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Optimal Healthcare Ltd

Person in charge

  • Yeukai Mutazu (Manager)

Admission Criteria

  • None
9.9

Optimal Healthcare Ltd has a Review Score of 9.9 (9.934) out of 10, based on 13 reviews in the last 2 years.
Over all time Optimal Healthcare Ltd has 13 reviews.

Overall Experience
  • 12
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Date Published
  • 13
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  • 13
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Reviewer Connection to Optimal Healthcare Ltd
  • 4
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Total of 13, showing 1-13
Review from K J (Daughter of Client) published on 8 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Optimal was recommended to me by a close friend, whose husband was looked after by Optimal.
The kind, attentive team has helped my dad get back his independence following a fall.
Nothing has ever been too much trouble and they were always punctual flexible and reliable.
I would have no hesitation
in recommending Optimal to anyone.
Thank you
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for your kind words and for taking the time to share your experience. Were truly honoured that you chose Optimal based on a personal recommendation, and were so pleased to hear that your dad has regained his independence with our support.Our team works hard to provide care that is not only professional but also compassionate and personalised, so it means a great deal to know weve made a positive difference. Well make sure to pass your feedback on to the care staff theyll be delighted to hear it.Thank you again for your trust in us, and for recommending Optimal to others. Were always here if you or your family need anything in the future.

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Review from A H (Client) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service extremely friendly and on time always and very flexible and great care given so would highly recommend them. They were chosen to us by the service providers for plaiative care and we would recommend then for the care services given
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for the appreciation and recommendation.We were honored to support your dad during the difficult time

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Review from Jane H (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was one of the hardest decision we had to make getting carers for our 85 year old mum that had lived independently until she fractured 6 vertebra and started to become very forgetful.
I did not know how to do this and search several companies and decided as a family to meet with the manager.
The
manager of this company was so professional, kind, caring and reassured us that she would look after our mum as she would her own family.
It is now 5 months later and the care mum has been receiving is excellent.
As a registered nurse with 40 years NHS experience I am delighted to have found this care company
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for your heartfelt feedback. It means the world to us to know that we've been able to support your mum-and your family-during such a significant transition.We understand how difficult it can be to place your trust in others, especially when a loved one has lived independently for so long. It was a privilege to meet with you and work together to ensure your mum receives the compassionate, person-centred care she deserves.We are especially grateful for your kind words as a registered nurse with such extensive NHS experience-your trust and endorsement are deeply valued by our entire team.Please know that we remain fully committed to your mum's care, comfort, and dignity every single day.

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Review from Jill P (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has had daily care from this provider for nearly 12 months. They are kind and compassionate and nothing is too much trouble. They keep a close eye on my mum and communication is excellent. I've asked for extra visits last minute and they have always accommodated us. I couldn't be happier with
the care and service they have provided and would highly recommend.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for your kind words and continued trust in our team. Its been an absolute privilege to support your mum over the past year, and were so pleased to hear that youve been happy with the care and service weve provided.Were especially grateful for your recognition of our teams compassion, flexibility, and communicationit means a great deal to us. We always aim to treat every individual as we would our own family, and were glad thats reflected in your experience.Thank you again for your recommendationit truly motivates us to keep delivering the highest standard of care.

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Review from Subhaschandra P (Mother of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to take a moment to express my deepest gratitude for the incredible care and support you provided to my mother while we were on holiday. Knowing that she was in such capable and compassionate hands allowed us to truly relax and enjoy our time away.
The dedication and professionalism
you showed, visiting her three times a day, made such a difference. It was clear that she was well looked after, and we are so grateful for the peace of mind you gave us.
I would highly recommend your services to anyone in need of care for their loved ones. Thank you again for everything you did-it means more than words can say.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for this warm appreciation, we will always be delighted to look after mum. Putting smiles on the faces of our clients and their families is our priority. Thank you once again.

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Review from C B (Son of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father received personal care from Optimal Healthcare 3 times per week before being admitted to hospital. He was always treated with respect and dignity.
He has since gone into a nursing home and so no longer requires care at home.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

We are grateful for this wonderful review and that we were able to deliver service that you were all happy with. It was always a delight looking after your father. We will miss him and wish him all the best.

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Review from Teenah S (Friend of Client) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
They provide a high level of care service that stands out for its quality and reliability. The staff is not only excellent in their skills but also demonstrate remarkable professionalism and compassion in their interactions with service users. Their training and experience shine through in the way they
handle various situations, ensuring that each individual receives tailored support. Moreover, communication is a key strength of this service. Caregivers actively listen to the needs and concerns of the service users, fostering an environment of trust and openness. They take the time to explain procedures clearly, answer questions thoughtfully, and keep family members informed about their loved ones' care. This emphasis on effective communication ensures that service users feel respected and valued throughout their experience. Overall, the combination of exceptional caregivers and strong communication makes for a positive and supportive care environment.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you for this wonderful review, we are so pleased that you and the family are happy with the services we are delivering. We will remain committed to delivering high standards of care ensuring your mum flourishes in the comfort of her home.

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Review from Ian C (Son of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the choice of provider a lovely fit for my dad. All members of the team were dedicated caring and compassionate to meet my father's needs. I cannot thank them enough for the time they spent caring for him.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Aww thank you so much, we appreciate it. It was a pleasure to look after him, we miss him and appreciate the support from all of you. Thank you for your kind words.

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Review from J A (Nephew of Client) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The girls have been looking after my uncle for a couple of months now and they are all doing a very good job. Getting the hours that my uncle needed was hard to judge at first but they have been able to adjust very quickly and I would just like to thank them all for the work they put in.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for your heartfelt review, it only motivates us to do more and do better.

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Review from L B (Wife of Client) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Super care, friendly carers - feel like part of our family.
Initial contact resulted in fast and professional assessment and agreement of needs.
Carer always arrives on time.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you for this, it gives us the utmost satisfaction when our clients and family are happy with our care delivery. That is our mandate and we will continue to fulfill this.

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Review from Lynn S (Daughter-in-law of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother-in-law is having. The carers are doing an excellent job, they are very professional. They communicate with the family all that they have done through the time they are looking after her which is very kind and considerate. All her needs are taken care of such as
washing, showering, medication, cleaning, making meals and drinks. The carers are lovely companions and she looks forward to seeing them. All the family appreciate the carers' exceptionally good care.
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

We are so pleased that you are happy with the care that we are providing for our lovely service user. This only motivates us to do more and strive for excellency every day, your satisfaction is our utmost priority. Thank you once again for trusting us with her care.

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Review from Karen H (Daughter of Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service from Optimal Healthcare has been exceptional. Always on time and flexible to accommodate additional needs. It's great to see Mum back in to a routine. Communication is great. Five stars!
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

It's amazing to hear that, it only encourages us to do better and more for our valued clients. We aim to enrich lives every day while they flourish in their home environment.

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Review from N N (Granddaughter of Client) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Optimal Care and the care provided is fantastic. They communicate well with us as a family. Make fun for my nan and most importantly make her smile. I have confidence in their care and compassion is second to none!
Reply from Yeukai Mutazu, Registered Manager at Optimal Healthcare Ltd

Thank you so much for such a wonderful review and for entrusting us with the care of your loved one. We shall continue doing our best to ensure they receive optimum compassion and care.

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Current Review Score: 9.9 (9.934)

Overview of Review Score

The Review Score of 9.9 (9.934) out of 10 for Optimal Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.934 for Optimal Healthcare Ltd is calculated as follows: ( (72 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.934
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Optimal Healthcare Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Optimal Healthcare Ltd

What Type of Services does Optimal Healthcare Ltd offer?

Optimal Healthcare Ltd offers Home Care.

How many Carers does Optimal Healthcare Ltd employ?

Optimal Healthcare Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Optimal Healthcare Ltd to verify any information. View our terms and conditions. Optimal Healthcare Ltd has an Enhanced Service - more info.